After purchasing a discount voucher from Groupon for Milan Direct, we decided to purchase a rug and a Eames chair. Although they don't have a physical store, the photos on their website were detailed enough for you to get an understanding of the looks. Their shipping costs were quite reasonable, considering how heavy some of these items were. Unfortunately they didn't have stock of the eames chair and that delivery of the chair would be in September. Regardless of this situation, the shipping costs were the same regardless of whether the order came as a single item or sent together. The rug arrived first and was packaged really well. Delivery person rang up ahead to confirm that someone would be home and was delivered. Quality of the rug wasn't spectacular, but neither was it bad. After using it for a couple of months, quite happy with the rug considering the price we paid for it. As for the chair, after about a month in August we got an email letting me know that they received stock early, so we decided to get it delivered. As was the case with the rug, the courier company rang ahead to confirm delivery, and the driver also called on the day to confirm. The chair was delivered with no damage due to the good packaging. The only negative side to the experience was having to put in screws to put the chair together which proved challenging. Overall the product is of a good quality and am happy with the purchase. Will purchase from them again.
I purchased $1050 worth of furniture (Industrial stool, Egg Chair, RAR Rocker and Le Corbusier Lounge).
Website was easy to navigate, photographs were of high quality with diff angles shown of product, payment and confirmation was seamless. Delivery was on time and coordinated (driver's mobile was provided, he called on day to confirm time)
Quality was ok, it is replica furniture so don't expect quality for the low price.
My best friend was having a house warming and I knew that she really wanted an egg chair, thus my girlfriends and I decided to get her an egg chair as a present.
We looked around and everything was pretty pricey! Say around $500-900.
I stumbled across Milan Direct while searching and they happened to have a sale for the hanging egg chair. $289 from $380!
Delivery was cheap as well so we decided to get two, one for my friend and myself! Total of $818
Delivery was quick, and they were friendly, they contacted me before delivery to make sure I was going to be home on a Saturday. Unfortunately I missed the delivery service however the delivery man contact me on my mobile to re-arrange another area for delivery which was on his way home so this was convenient.
When the present was opened by my friend she jumped and was in excitement! So was I , finding that the quality of the chair was perfect, especially with a big cushion !!
Warranty was for one year and item was weather protected, this was a great and affordable price!!
I have recommended Milan Direct to my other friends who are searching for an egg chair as well! They havent found anywhere cheaper than this!
I ordered 2 table top christmas trees for only $10 and with free shipping. Perfect way to dress up your home without spending a fortune. Items are dispatched within 24 hours too so you don't have to wait for weeks.
The products I ordered are sent by Toll so it was really quick. I ordered on Monday and they arrived Thursday so that's 3 business days to process and ship, very impressive as it was free shipping.
I ordered a 7 piece silicon kitchen set for $9 and 2pk 60cm Christmas trees on sale for $5. They arrived separately and safely/packaged appropriately.
Quality is okay though the description of the 7 piece set was different - I received a silicon brush instead of perforated spoon. Also, the "RRP" of $49 may have been false because it's usually $19 full price on Milan Direct's eBay store.
I don't think I will be back because the product quality & pricing isn't the best unless there's a great sale.
I bought a table then I received an email saying your item will be deliver within 24 hours, I waited 5 days , I received nothing, after I contacted them , they send me a snapshot of the table showing on the bottom ( out of stock, estimate delivery a month later ) , they change the picture after I bought the table.
when I asked for a refund they try to offer me different table or the money will take 10 business days to be refunded.
that is a ridiculous reply with a customer service.
I will never deal with this company again and I will let all my friends and people I know not to buy from them.
I take back my statement that I won't be back to Milan Direct, they are very reliable I just am not satisfied with the high prices they charge!
To combat this, I browse their sale section to find cheaper kitchenware/house decorations and I'm generally pretty happy with the price then.
They dispatch orders in one business day, it arrives the day after by Toll (if you ordered a lot, make sure you're home or they will charge you $30 or something ridiculous to redeliver).
Overall, I am satisfied with this site and will be back if I need certain things.
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Their shipping costs were quite reasonable, considering how heavy some of these items were. Unfortunately they didn't have stock of the eames chair and that delivery of the chair would be in September. Regardless of this situation, the shipping costs were the same regardless of whether the order came as a single item or sent together.
The rug arrived first and was packaged really well. Delivery person rang up ahead to confirm that someone would be home and was delivered. Quality of the rug wasn't spectacular, but neither was it bad. After using it for a couple of months, quite happy with the rug considering the price we paid for it.
As for the chair, after about a month in August we got an email letting me know that they received stock early, so we decided to get it delivered. As was the case with the rug, the courier company rang ahead to confirm delivery, and the driver also called on the day to confirm. The chair was delivered with no damage due to the good packaging.
The only negative side to the experience was having to put in screws to put the chair together which proved challenging. Overall the product is of a good quality and am happy with the purchase. Will purchase from them again.