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reptile would shop at Dick Smith Electronics again.
Good prices on some items with constant online sales & Click n Collect
Ordered a hard drive case for storing my portable HDD and chose to pick it up at my local store (free)
i was notified by email 4 days later that my item was available for pick up
a simple and pain-free pickup this time around
dick smith are constantly having online sales and promotions across their range of items (often on their accessories), so if you are not in a rush, it worth keeping an eye out for items of interest
if service was this efficient across all their range of stores, it would be easy to recommend repeat purchases from DSE
reptile would shop at Dick Smith Electronics again.
Often quicker to buy in store than Click n Collect and wait and wait...
Ordered a screw driver kit set for pick up at my local store.
i received an email confirming my order, with a statement to call the store if my order was not prepared after 24 hours.
having purchased using click and collect before, i knew that a 24 hour turnaround time was very, very optimistic, so i decided to wait (i was in no rush). 2 weeks later, i received an email stating that my order was ready for pick up.
i went in store a few days later and finally collected my item.
i'm not sure why the orders take so long to be processed, nor where the delays lie - is it payment confirmation, staff being overwhelmed and overworked instore & dealing with online orders at the same time? service also varies greatly between stores.
i had physically visited the store i was expecting my click and collect item from, and saw that they had plenty of stock available (on the counter no less), but saw that they were very busy (overwhelmed) so did not bother them
If you're happy to buy at a good price and even happier to wait (often) extended periods of time for your order, and enjoy hit & miss (more miss than hit) service, then i'm happy to recommend Dick Smith as a place to purchase. Otherwise, i'd avoid them
reptile would shop at Dick Smith Electronics again.
Poor ordering systems, made up for by helpful staff
Ordered a camera case for pick up at a nearby store.
My order was confirmed the same day of the order.
After waiting a week of not being contacted or any ready for pick up notification, I decided to visit the store to check.
Turned out that they had not even processed my order, though the staff did arrange it in store.
Somewhat frustrating, but not sure where the issue lay - with the staff, or their ordering system. I'll give the staff the benefit of the doubt and blame the system.
Hopefully this doesn't occur too frequently as it will put me off shopping from dick smith more frequently, but as the staff were helpful, I'll most likely buy from them again.
shopreviewer would shop at Dick Smith Electronics again.
Use Click and Collect
Ordered Apple Macbook Air. They have alot of offers such as spend $X get $Y off but tend to have a lot of exclusions. Had a promo code for 15% off Apple laptops which I used.
Website is easy to use. Used the Click and Collect function and it was ready for collection within 24hours. Need photo I.D. to collect items above $100 and easy straightforward process for me.
I did have problems previously when ordering a Samsung Note 4 where my order was cancelled because they could not verify my credit card details. Paid via Paypal instead.
Gustomaxximus would shop at Dick Smith Electronics again.
Surprisingly Good Picet And Service
Bought a TV here. Typically JB would be my go to but I was surprised to find the best value product at DS instead. The staff were super helpful and friendly. I'll absolutely head back there when looking for products in future.
I gave shipping a lower score as organising in store shipping is almost twice the price of ordering online.
The biggest con from my experience, I saw DS were Selling $70 'gold plate' HDMI cables near the front desk. This is such an old scam taking advantage of less tech knowledgeable customers. They should be ashamed and for me this puts up my distrust hackles whenever I see a business act in these type of ways.
Overall: They are now a store I would be significantly more likely to consider for future purchases.
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My order was confirmed and available for pick up on the same day, which was great (though the time taken does very between store to store).
Unfortunately, when i picked up the bag, i found the laptop bag wasn't suitable, so a refund was required.
As i had paid via Paypal, i was told there was a possible wait of up to 2 weeks for the refund to be processed.
I think the actual time to receive the refund wasn't as long as stated, but they give a longer time frame to manage expectations.
Overall, the whole buy and refund process wasn't painful, and the general service was acceptable.
I will continue to buy from Dick Smith