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Dick Smith Electronics Reviews

Is this your store?
4.3 from 63 reviews
61 out of 63 reviewers would shop here again
About Us:
Dick Smith - Talk to the Techxperts - We're doing deals on Apple ipods, laptops, notebooks, 3D TV, LCD and Plasma, GPS with great brands like Logitech, Sony, Samsung, Apple, Tomtom, Garmin, and Microsoft!

63 Reviews from our Community

Overall Review Summary
23
2
2
1
Individual Review Summary
Service:
4.2
Shipping:
4.4
Pricing:
4.4
Warranty:
3.9
Date Posted:
Ordered On: 11/03/2015
2
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
Countrycousing21 would not shop at Dick Smith Electronics again.
Consumer Laws? What are they?
Had a printer which failed badly half way through warranty. It was only printing parts of lines of print. Went through all the maintenance then returned to store with my receipt. They agreed there was a problem and sent it off for up to 25 days to assess it. Now under consumer law a major fault (and let's face it, it was) I should get choice of refund or exchange. Instead of which I get printer taken away and they even took my receipt. Go elsewhere as no customer service. Have reported them to ACCC

Date Posted:
Ordered On: 23/06/2010
2
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
N/A
huyie would not shop at Dick Smith Electronics again.
Needs better customer service and quality control
Placed an order on a Panasonic 127cm plasma TV for $999 during their end of financial year sales.

Required credit card verification, even though I had no issues with my account details when I purchased a surge protector just a month beforehand.

When I noticed that the product ID in my account was for a completely different TV (43' LCD rather than 50' Plasma) it took them until the next week before I could get a response from them and sort out the problem. Got various responses from them saying item was in stock, and even managed to receive a phone call from them saying they managed to source it from an interstate store (NSW) and would be shipped to Victoria.

However when I contacted them again, I got two completely different replies saying the THP50S10A which I initially order was no longer in stock, and that a TH-L37U20, which I had never ordered was going to be dispatched. Had to call them again to sort this issue out, and it took them a while for them to figure out their own mistake, not the mention the grievances I had when trying to obtain a refund for all this mess.

Would never recommend purchasing from them, even if they have reasonably priced items. Once you encounter an issue with them, you will dread having to deal with their customer support.

Date Posted:
Ordered On: 12/12/2011
4.5
Overall Rating
Service:
Shipping:
N/A
Pricing:
Warranty:
N/A
Superman would shop at Dick Smith Electronics again.
Good price, simple to buy and had pick-up options
Bought a Jabra Freeway Handsfree Car Kit from Dick Smith. They were having a sale and bought it for $99.

I chose to pick up the item from my nearest Dick Smith store as it was on the way home from work. All I had to do was to print out my purchase order and provide photo id when picking up.

It was fast and simple.

Date Posted:
Ordered On: 7/05/2015
4
Overall Rating
Service:
Shipping:
N/A
Pricing:
Warranty:
N/A
reptile would shop at Dick Smith Electronics again.
Good prices on some items with constant online sales & Click n Collect
Ordered a hard drive case for storing my portable HDD and chose to pick it up at my local store (free)

i was notified by email 4 days later that my item was available for pick up

a simple and pain-free pickup this time around

dick smith are constantly having online sales and promotions across their range of items (often on their accessories), so if you are not in a rush, it worth keeping an eye out for items of interest

if service was this efficient across all their range of stores, it would be easy to recommend repeat purchases from DSE

Date Posted:
Ordered On: 23/05/2015
4
Overall Rating
Service:
Shipping:
N/A
Pricing:
Warranty:
N/A
reptile would shop at Dick Smith Electronics again.
Prices can be good, service depends on the store
Ordered a couple of wall timers to be collected at my local DSE.

I received a confirmation email and even more surprising, that my item was ready for pickup the same day.

Pickup was trouble free, just requiring my order number and an ID.

One of the smoother purchases I've had with Dick Smith

Date Posted:
Ordered On: 14/08/2015
3.7
Overall Rating
Service:
Shipping:
N/A
Pricing:
Warranty:
reptile would shop at Dick Smith Electronics again.
Buying online is easy, though refunds (through PayPal) can take a while
Ordered a laptop bag for (free) pickup at my local Dick Smith store

My order was confirmed and available for pick up on the same day, which was great (though the time taken does very between store to store).

Unfortunately, when i picked up the bag, i found the laptop bag wasn't suitable, so a refund was required.

As i had paid via Paypal, i was told there was a possible wait of up to 2 weeks for the refund to be processed.

I think the actual time to receive the refund wasn't as long as stated, but they give a longer time frame to manage expectations.

Overall, the whole buy and refund process wasn't painful, and the general service was acceptable.

I will continue to buy from Dick Smith

Date Posted:
Ordered On: 23/05/2015
4.5
Overall Rating
Service:
Shipping:
N/A
Pricing:
Warranty:
N/A
reptile would shop at Dick Smith Electronics again.
Convenient locations for free store pickup. Some good prices
Ordered a travel pillow, to be collected for free at my nearest store

After paying via Paypal, i received an order confirmation and the same day i was notified that my item was ready for collection.

I collected my item on the weekend without any problems, just showing them my order number.

Overall, happy with my purchase and efficiency, so will be buying from Dick Smith again
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