Kogan LED TV and LCD TV prices smash the competition. Discount LED televisions is our specialty. You can buy a discount LED TV and LCD TV from our LED TV Online store. The best value LED TVs and LCD TVs in Australia. We cut out the middle men to give you LED TVs with huge discounts.
order product said 1-2 day dispatch, checked my account it said 8 days till dispatch, confirmation emailed a different product ordered with a 8 day dispatch. found online help very rude and unhelpful, took forever to get through to phone help who then transferred me to senior help, who had no idea what had happened with order. so they re order my order and 8 days later still no arrival, hope my refund gets here quicker. will NEVER order from Kogan again
Ordered an Ovela Wicker Sun Bed Lounger from Kogan. It was listed as a "Hot Deal" at $100 less than its regular price. I'm a regular Kogan customer and logged in to complete the order. It listed my residential address by default and displayed "Delivery: Free". When I attempted to check out it complained that it could not deliver to my address (Mount Martha). I assumed this is because of the free delivery and that it's restricted to metro areas so I selected the metro Melbourne address of the recipient of the gift. My Credit Card details from the last purchase appeared immediately and I confirmed the purchase. I then found I had been charged $99 for shipping! I must have missed that bit! No amount of correspondence would convince Kogan that I should be reimbursed shipping. They simply continually stressed that free shipping was only available at the non "Hot Deal" price and that I have bought the item at its lowest ever price! I saved $1!! Super Hot Deal wouldn't you agree?
ive never experienced such poor customer service in my life it was horrible i sent my phone back to them to get fixed and almost a month later they get back to me and say there is nothing we can do we will send you the invoice for return shipping AND THE PHONE WAS UNDER WARRANTY. They blamed it on me when it wasnt my fault. Never buy something off Kogan if you might have to return it because they will just f**k you over
Large range of products, with quick international delivery
Placed an order for a mobile phone (imported stock). was given free delivery as part of my purchase.
Payment was easy via PayPal and payment was confirmed the same day. My item was then marked as posted 3 days later, with a tracking number via Toll Global.
My item then arrived 2 days later. Quite happy the delivery time, considering it was shipped from interstate.
Phone was in working condition and so far runs smoothly. Not sure about warranty, but hopefully won't have to use it. Haven't heard the best things about Kogan & warranty.
Based on this experience, i would be happy to buy from Kogan again
I guess you havent purchased anything recently. Kogan customer service is WOEFUL!
My order of a Micro USB cable from Kogan was a breeze to put through, they've really improved their online ordering system making it super simple to check out with. Their email updates are also quite great.
The cable itself came in a padded bag and seems to be good quality so far and was super cheap.
Free shipping was included however they ship from an overseas warehouse (despite being an Australian business) so my order took just over 2 weeks to arrive which was mentioned on the website.
There was plenty of payment methods including PayPal which is also a big plus.
I ordered a card from Kogan a few days as they had the best price. They've defiantly improved! The checkout process was one of the easiest and quickest I've ever used and they supported numerous payment methods including PayPal.
Their emails were quick, detailed and prompt and gave me a good estimate on when my item would arrive.
My item arrived via Australia Post packaged sufficiently and was exactly as expected.
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Completed an order paying individual shipping thinking its a mistake and can sort post sale.
Following first inquiry was told shipping is charged individually because Kogan items come from different places
Received one package from the same place with all 4 of my items.
Complained again to hear politely too bad.
I'm no expert but it does not cost over $80 to ship 4 cameras from Hong Kong to Australia together. Though it would if shipped separately!
May as well say that the excess I paid for shipping goes to Kogan as additional profit, not very fair at all.