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3.2 from 81 reviews

42 out of 81 reviewers would shop here again

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Kogan LED TV and LCD TV prices smash the competition. Discount LED televisions is our specialty. You can buy a discount LED TV and LCD TV from our LED TV Online store. The best value LED TVs and LCD TVs in Australia. We cut out the middle men to give you LED TVs with huge discounts.

81 Reviews from our Community

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Individual Review Summary

Service:

2.9

Shipping:

Pricing:

Warranty:

2.7

buzztell

Date Posted: 6/06/2013

Ordered On: 14/03/2013

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buzztell would not shop at Kogan again.

Quick delivery, cheap, but bad products

I purchased a remote control UFO from Kogan as part of a sale. The final price with delivery was $50. It arrived in 4 days from the time I ordered.

I wasn't expecting much from the product itself, when It arrived I unpackaged it and found that one of the rotars was broken. Luckily there were replacements in the package. I fixed it and then attempted to fly it. It worked for about 5 minutes then one of the rotors stopped spinning completely. I couldn't get it to work. I didn't bother attempting to get a refund, I though it wasn't really worth it.

So the product came quick, was priced well but didn't really work. You get what you pay for.

Cheap price but the worst after sales service experience considering I was buying an item around $500.. Ordered nexus 4g. Got nexus wifi
They sent me the wrong item and it's taken over a month, yet I'm still waiting
The website originally said it would ship in 2-3days which helped me in my decision to buy it.
It took them over a week to assess that they gave me the wrong product.
(took me 5 minutes once it was out of the box).it's not hard to see a SIM card slot ain't there.. I'm guessing this is a common occurrence on the kogan website.
All I can say is buyer beware...

Myozzymail posted on 5/12/2013

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mayyami

Date Posted: 28/11/2012

Ordered On: 20/11/2012

4.7

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mayyami would shop at Kogan again.

Kogan Kool

Kogan seems to offer a variety of electronics at cheaper than retail prices. It is an Australian company so there is some security of customer service locally if anything goes wrong.

I bought the Samsung S3 and the order was simple to put through. Shipping is relatively quick 5 days - although you have to keep an eye on when it will be delivered as you need to be home to accept the delivery. Luckily enough, mine coincided with a Saturday delivery.

Product is as advertised. It is a parallel import so the manuals and electrical plugs are not Australian. But that is a small price to pay for a cheaper product.

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DavidX

Date Posted: 11/09/2012

Ordered On: 10/08/2011

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DavidX would shop at Kogan again.

A bargain squared

We all know Kogan. Low priced directly imported products that get up Gerry's nose.

I needed a digital set top box for the old TV and I came across a $30 off voucher for a $39 product.

I was wrapped. The package arrived quickly, installed quickly and has continued to work.

I have bought a couple of times since then and have always been impressed by the good packaging and delivery times.

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Angie

Date Posted: 20/12/2012

Ordered On: 17/02/2012

1.8

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Angie would not shop at Kogan again.

Poor returns service

I purchased a 55" LED TV for what I thought was a bargain price. However the item was advertised the next day for $200 less. I thought that as good service they would match the difference, or even allow me to use it as credit, as I planned to spend a further $1000 on the TV - they were unwilling. I know they don't have to offer this but I think it's good customer service.

When the TV was received, I found it to be damaged. The online return form was simple, but trying to get it picked up was a nightmare. They were incredibly inflexible with pickup times:

* I couldn't be home all day waiting for a pickup for a damaged item I didn't ask for
* I was told that I should use my sick leave!?
* I was told I should take it with me to work (it's a 55" TV, I couldn't find any car to fit it in)
* I negotiated for a narrowed down time frame e.g. 3-5pm so I could duck out of work. I was told no, I had to be available all day.
* I eventually had to get my mother to wait at my house for 7 hours until they arrived.

Once they received it they sent out another TV (fortunately I wasn't home) when I specifically asked for a refund...I then had a courier keep harassing me to arrange a delivery time as he said he couldn't just send it back to Kogan.

Long story short the refund took so long that I had to cover the cost on my credit card. Beware this discount service retailer.

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chloe_ha

Date Posted: 11/01/2013

Ordered On: 15/08/2012

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chloe_ha would not shop at Kogan again.

Impressively Low Prices but with low quality products.

At Kogan, I bought a Sony Ericsson Xperia Arc S. Although I was pleased with the price (one of the cheapest I came across), I was disappointed with the shipping and the overall quality of the product. The shipping arrived almost two weeks after the expected shipping date. The accessories that came along with the phone were in already-open plastic packets, and the quality of the accessories weren't the greatest. Having bought this phone over three months ago, the quality of the phone in comparison to other Xperia Arc S's (which were bought from the other websites) is considerably lower. Next time I'll probably give Kogan a pass and pay the extra money from another dealer.

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Myozzymail

Date Posted: 11/12/2013

Ordered On: 7/11/2013

1.8

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Myozzymail would not shop at Kogan again.

nexus 7 2nd generation 32gb 4g lte

ordered 4g version and then received the wifi version twice..
i have never thought that i would get a wrong item twice until i used the Kogan website..
i was having arguments with their phone team about the lunacy of the situation.. (these guys will never ring you back even if they promise)
each time i send it back it takes a week for them to respond..
i still haven't got my money back as of yet but i will keep you informed.

thankfully i used Paypal so hopefully i can use their dispute system to resolve this issue.

ordered this item on the 11-nov its now the 11-dec
and originally quoted 3-5 day delivery

Compare Google Nexus 7 - 2nd Generation (32GB, 4G LTE) Prices

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Greg

Date Posted: 11/12/2013

Ordered On: 28/10/2013

2.2

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Greg would not shop at Kogan again.

Smart TV absolutely hopeless service

Bought a 32" smart tv.

When it came, it looked used and was missing remote and some screws.

Only took about 4 weeks to get the bits, but then I found it only worked for 10 minutes. Kogan now not responding to emails.

So I have a TV which does not work and a totally unresponsive company

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81 Reviews from our Community

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81 Reviews from our Community

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