Geoff_Lovell would not shop at Peters of Kensington again.
Read the fine print
I have always enjoyed shopping at Peters. Great products at a great price in a world full on chinese rubbish that doesn't last until sunset.
So I had no reservations in buying a present for my daughter online on Monday for a Thursday birthday. In context, delivery is 10km from the store. On Thursday I emailed to ask where it was and got an automated email - "We'll be back to you within 48 hours". Hmmm not so useful on the actual birthday. So I called the store. They said it was dispatched. When I put in the connote number into Austpost, it clearly stated the parcel was manifested but not collected. So figuring collection was now the best option I asked if it were there for me to collect. To which I was told, no it's gone. When I said it should show on Auspost as being collected then, I was told I was wrong. Hmmmm.
I was told they allow 2-5 days for HANDLING. Postage time on top of that. When I asked where that was, I was told to read the fine print. When I said "Well I guess that's my lesson learned" the staff member said "Yes" and asked if there was anything else she could do. Hmmmm.
I buy a lot online. This rates poorly vs other online retailers. The other day I bought 10 Toshiba laptops online for the business. They guy called me within an hour to thank me for the business, apologies for only having 6 in stock and upgraded the order for the other 4 missing. We got them all the following day. That's online shopping at its best. My Peters of Kensington experience unfortunately was amongst the worst. I hope someone from Peters reads this and makes a change or two. You owe it to your shoppers. You owe it to your brand.
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So I had no reservations in buying a present for my daughter online on Monday for a Thursday birthday. In context, delivery is 10km from the store. On Thursday I emailed to ask where it was and got an automated email - "We'll be back to you within 48 hours". Hmmm not so useful on the actual birthday. So I called the store. They said it was dispatched. When I put in the connote number into Austpost, it clearly stated the parcel was manifested but not collected. So figuring collection was now the best option I asked if it were there for me to collect. To which I was told, no it's gone. When I said it should show on Auspost as being collected then, I was told I was wrong. Hmmmm.
I was told they allow 2-5 days for HANDLING. Postage time on top of that. When I asked where that was, I was told to read the fine print. When I said "Well I guess that's my lesson learned" the staff member said "Yes" and asked if there was anything else she could do. Hmmmm.
I buy a lot online. This rates poorly vs other online retailers. The other day I bought 10 Toshiba laptops online for the business. They guy called me within an hour to thank me for the business, apologies for only having 6 in stock and upgraded the order for the other 4 missing. We got them all the following day. That's online shopping at its best. My Peters of Kensington experience unfortunately was amongst the worst. I hope someone from Peters reads this and makes a change or two. You owe it to your shoppers. You owe it to your brand.