Officeworks is Australia's largest supplier of office and stationery products catering for all your work, home and school needs. We have the widest range of stationery, technology, furniture, general office products and print and copy services, at the lowest prices everyday. Buy online or visit our stores now!
What a delightful experience (not!!) it was to shop online with Officeworks. So I bought an ipod touch as a Xmas present for my husband. Immediately on purchase I received an email stating the purchase was under review. Next day I receive notification from paypal my purchase amount has been refunded. Do they want my busness or not? pathetic. I am authorised to use that account and credit card, and don't understand why I was rejected without the courtesy of an email or phone call. DO NOT PURCHASE ONLINE from officeworks, they do NOT deserve your business. There is no point my calling them to try to remedy, I simply don't trust them after this experience. I have made many purchases in store from officeworks, and this has really affected my view of the business and inclination to shop there.
JacobLukeWood would not shop at Officeworks again.
iPhone 6s
Officeworks being great for everything in store in the past sounded like the best option for the store to purchase my iPhone 6s from. However it wasn't.
The phone wasn't available at Officeworks yet so I put through my order for a pre-order. During the order process I decided to also get an online account with them.
I got an on-screen confirmation to confirm my order was placed, but the only email I received was a welcome email due to me creating an account. Not only that but the order did not show up in the "My Orders" section of the account.
A day later and still no sign of any confirmation, however there was a charge on my credit card.
I called Officeworks only to be told that my order was reversed for an unknown reason and a refund was processed. I was also told that somebody would look into it and call me back. Hours later, nobody did.
So I tried the order again, same result, a new charge and no sign of my order.
I called again to be told by a customer service representative who was fairly rude that they have processed a refund for me and that it was my banks fault. My bank said everything went through fine and Officeworks is rejecting it.
So I placed the order again. Once again, no emails, however this time it appeared in the "My Orders" section of my account, showing "Rejected".
Checking once again with my bank, the payment is being successfully sent, however Officeworks are just sending it back almost straight after.
Calling Officeworks, I was told to either: Try a different card Or wait so that somebody would investigate this issue and get back to me in 5 days.
I went and purchased my phone elsewhere.
I wasn't very happy with this so I contacted their Facebook page, they grabbed my details and told me somebody would contact me. A week later and I still haven't heard a thing.
I'd shop in store with Officeworks, just not online.
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