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Costume Box Reviews

New South Wales, Australia
Is this your store?
4.1 from 8 reviews
7 out of 8 reviewers would shop here again
Categories:
About Us:
Where Australia Buys Fancy Dress Costumes. Massive Range. Very Fast Shipping.

8 Reviews from our Community

Overall Review Summary
2
Okay:
0
Bad:
0
1
Individual Review Summary
Service:
4
Shipping:
4.2
Pricing:
3.9
Warranty:
3.8
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Date Posted:
Ordered On: 25/12/2014
1
Overall Rating
Service:
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Pricing:
Warranty:
Ethical would not shop at Costume Box again.
Dissgusting cheats
Our order for costumes $120 for our boys 4yrs birthday. 8 days items haven't arrived. Contacted costume box "live chat" who insisted I do a follow up phone call with there postal service ( Star Track\ hopeless) to located items. Response item was on its way with the driver who couldn't be contacted x 3 days. Again spoke with costume box live chat web service to again inquire about items location. Who responded insinuating I was "Dead". Emailed their manager regarding this disappointing experience and unprofessional service. Who then insisted the service agent made a typo...????? And that the items would arrive by 5:30pm. By 5:00pm no items so I phone back again, they reassured me that the drive was working late and items would arrive by 6:00pm. 3 days later I requested a full refund, items never arrived. The whole experience was rubbish, disappointing, unprofessional and insulting.