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4.5 from 162 reviews
158 out of 162 reviewers would shop here again
About Us:
Discover the latest in women's fashion and men's clothing online. Shop from over 40,000 styles, including dresses, jeans, shoes and accessories from ASOS and over 800 brands. ASOS brings you the best fashion clothes online.

162 Reviews from our Community

Overall Review Summary
31
8
2
4
Individual Review Summary
Service:
4.5
Shipping:
4.5
Pricing:
4.5
Warranty:
4.3
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Date Posted:
Ordered On: 21/10/2013
1.2
Overall Rating
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Shelvi would not shop at ASOS again.
Asking why 8 items missing, account was banned by customer service name TRUDY
I emailed Asos to ask why 8 items missing from my order. A customer service named TRUDY banned my account. No explanation for me why my items were missing.I paid expensive charges for this order.This order has tracking number, Asos can check whether it's true or not.

Cannot believe Asos can hire such hater to become customer service.
She even scold me and made it a problem about my family member accounts.
I only want to know why and who cause this happen, is it because Asos didn't send complete items, custom people took my items or Skynet lost my items.

It's okay if Asos did not want to responsible but don't treat your longtime buyer like this.

People spend their hard-earned money and willing to wait so long for Asos items but this is what happened when you ask something.
You will find Asos good when no problem with your order but when something's wrong with it, it will be so difficult to solve. Even asking why will result in banning account.No solution, banned account,case closed

Date Posted:
Ordered On: 2/12/2013
1
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Myaji would not shop at ASOS again.
Worst Online Shop
I placed an order last evening successfully but 1 hour later, to my surprise, Asos email me stated that they unable to process my order and my order has been cancelled and to complete my future orders.I'll need to send them the following:

-A copy of your passport, ID card or driving licence.
-A copy of your payment card statement dated within the last three months, clearly showing your name and billing address. Please blank out your card number, but leave the last four digits visible.
-The delivery address and the name of the person who will sign for future orders. If this is a work address, please provide the company name.

I never meet such experience like this in other online shops before. It is really ridiculous.

I try to purchase once more last night and the status of my order until this morning is only "Received" , not "Order Processing". I try to ask Asos care so many times with no obvious answer.Finally, I cancel it and reorder the item for the third time!!
Guess what?? This time the status of my order still the same,only "Received" and after 3 hours, I got the same email from Asos stated that they unable to process my order and my order has been cancelled and to complete my future orders.I'll need to send them the following:

-A copy of your passport, ID card or driving licence.
-A copy of your payment card statement dated within the last three months, clearly showing your name and billing address. Please blank out your card number, but leave the last four digits visible.
-The delivery address and the name of the person who will sign for future orders. If this is a work address, please provide the company name.

This will be the last time I shop with Asos.
Never ever again I want to deal with such annoying online shop that cause nothing but inconvenience to its buyer.

Date Posted:
Ordered On: 13/03/2014
1
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nuanalog would not shop at ASOS again.
Placed 2 orders, both undelivered
Waited a month on first order and asked for a refund. No explanation given.

2nd order now approaching a month. Wrote customer service on failed order, they said all they can offer is an apology. I was told to wait 2 weeks and if not there contact them back. That leaves a paying customer another month with nothing to show for.

Posted a warning to future consumers on their Facebook page which was taken down immediately.

No accountability on ASOS for delivering purchased goods, and definitely no one there making things right.

If you have a problem, contact them, leave a review, and follow up with the Trading Standards Institute (BBB equivalent in the UK). http://www.tradingstandards.gov.uk/index.cfm

Date Posted:
Ordered On: 9/08/2015
1
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N/A
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N/A
YanniN would not shop at ASOS again.
Worst Customer service ever
I recently purchased some school clothes from ASOS. I had recently moved so when I got to check out I updated my address. The next day I checked status on my package and saw that it was being shipped to my old address, I was very annoyed. I contacted ASOS by email because they don't have a call center and expressed my issue to them. Someone named Phil got back to me that same day and said that he would look into my issue and he asked me for my Order # and my address. The next day in the afternoon I noticed that Phil or anyone from ASOS customer service had still not contacted me back about the whereabouts of my package so I sent them a few emails back to back expressing my annoyance with this whole isse. Later on that day someone from there customer service name Sophie emailed back and said:

Hello Yanni,

Thanks for getting back in touch about the address change of your order ########

We're unable to amend the delivery address your order is being sent to. The parcel has been delivered to:
####################################

This was delivered on the 11th August at 13:55 to the concierge.

You can try to retrieve the parcel from the current delivery address or ask the person at the address to return it to ASOS.

If it's returned to us, a refund will then be issued and you'll receive an email to let you know.

If you still want the items and they're still available, please order them through our website as normal as I'm unable to place your order for you, for security reasons. An easy way to do this is to log into your account, view the original order and then add the items you want back into your shopping bag.

I'm sorry that this probably wasn't the answer that you was hoping for Yanni. If there's anything else tat you need,please get back in touch I'll be happy to help.

Best wishes,

Sophie

I was frustrated because basically they where like I had to pay even more money to get my package on a error they made or put my trust in some strangers hands hoping that they will do the right thing and send my package back I could not believe it. I then responded and asked to speak with a manager but I got no reply back they totally stop responding to my emails.