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4.5 from 162 reviews
158 out of 162 reviewers would shop here again
About Us:
Discover the latest in women's fashion and men's clothing online. Shop from over 40,000 styles, including dresses, jeans, shoes and accessories from ASOS and over 800 brands. ASOS brings you the best fashion clothes online.

162 Reviews from our Community

Overall Review Summary
31
8
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4
Individual Review Summary
Service:
4.5
Shipping:
4.5
Pricing:
4.5
Warranty:
4.3
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Date Posted:
Ordered On: 11/09/2012
3
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sWells would shop at ASOS again.
Excellent online store
Ordered a couple of clothing items from here. Shipping was free and quite fast. The box the items came in was great! Each item were also individually wrapped, which I loved. They also had a 25% off full priced items sale.

Date Posted:
Ordered On: 30/11/2012
3
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Stuart would shop at ASOS again.
ASOS - Ok
I purchased a number of clothing articles from ASOS and found it a bit like shopping at a discount department store on-line. I found ok products at good prices, however it did not have the class or wow factor that I was expecting. I think their range is huge so decision making is sometimes hard with so many options and styles. Their prices are good and one thing I really liked was the way that once the order was placed an email came from ASOS in Melbourne, assuring me that their would be local support if required. Shipping took less than a week and the products fit and looked like they did on the photos, so overall it was positive without being the best experience ever.

Date Posted:
Ordered On: 20/08/2012
3
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N/A
Kimlee1983 would shop at ASOS again.
ASOS
This was my first time shopping at ASOS. I bought a few items -
ASOS Fairisle Converter Gloves -Tobacco
ASOS Top With '40s Peplum -Cream / AU 6
ASOS Slim Cord Tie -Navy / No Size
River Island Reversible Belt -Black/brown/ S
ASOS Skinny Fit Suit Trousers -Black / 30" Reg
ASOS Skinny Fit Suit Jacket -Black / 36" Chest

I wanted the items to come via express shipping because some of them were for a wedding over the weekend. When I confirmed the order though, I realised I forgot to ask for express. I emailed ASOS straight away to tell them about my mistake. I got an automated email back immediately informing me my order could not be changed. After chasing them about my issue I got a response back the next day saying they would try to move my order to express. I still was unsure if I would get the delivery in time so it was a bit stressful for me and in the end the delivery arrived the week after. I think there was some confusion and it was my fault for not clicking express in the first place, however I am disappointed more could not be done to express my item to me as I had requested desperately via email.

Date Posted:
Ordered On: 19/09/2012
3
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cwatson would shop at ASOS again.
T-Shirt Purchase
I usually love ASOS but this time I was quite disappointed. I ordered 2 t-shirts and some shorts off them. The shorts and one of the t-shirts was too small and the other t-shirt had a large hole in it straight out of the packet. Overall… not very happy.

Date Posted:
Ordered On: 18/09/2013
2.8
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ceeleaves would shop at ASOS again.
Always a mixed bag
With this order I ordered five items to get a big discount. One wrong item arrived, and one dress broke after only one wear.

I had to return them as well as one dress that was just the worst quality. SO, I lost my whole discount, which was a bit frustrating; it seems fairer to have lost the proportionate amount of that discount.

Although I shop frequently at ASOS, I'm finding lately that the quality is a bit bad, and I end up spending a LOT of money shipping clothes back. I'm not ready to give up yet... but I wish they had a better policy on discounts; it's so annoying to lose them when you HAVE to send items back due to faulty clothes or wrong orders.

You buy something because you know you will save money, then you end up not saving any!

I also find that some other sites offer great incentives like free return shipping, sometimes with minimum spend conditions.

I am giving ASOS only a 2 for shipping because bad quality items are sold too frequently, and this means that a person has to pay frequent return shipping costs!

Also, their customer service is so inconsistent. Sometimes they are great, often they seem snappy and annoying.

Date Posted:
Ordered On: 21/11/2013
3
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Jennifer would shop at ASOS again.
quality accident
bought this pom pom sweater from asos the other day and i wore it the first time 2 day ago. pom poms from the sweater were falling off and ruined the whole idea of this product..
i liked this sweater alot and it disappointed me to the max
did you return it? they are great at doing returns if you can be bothered nagging them about it. they will even pay your return postage if you keep the receipts, etc.

ceeleaves posted on 30/04/2015

Date Posted:
Ordered On: 28/04/2015
3.2
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ceeleaves would shop at ASOS again.
Still Lukewarm!
I continue to buy from ASOS and I continue to feel kinda so-so about the store!

This order was a pair of peg pants which would have been great if they were full length, but unfortunately they were 3/4 length and made my body look really weird.

They were asos brand, and good quality, but I've learnt my lesson: don't by 3/4 pants if you have wide hips and skinny ankles, as they exacerbate this and make one look rather comical.

On the other hand, recently I bought a t-shirt from ASOS that I loved, and I love their range, so I will continue to try my luck with good old 'SOS.