ArthurL would not shop at Digital World International (DWI Cameras) again.
Fast delivery but warranty service is non-existent
I bought a Nikon DSLR from DWI Digital in December and it was delivered promptly. However, on opening the package, I found that the kit lens provided was not functioning. After contacting them, an RMA (warranty case) was initiated and I sent the lens to their local agent in Sydney for examination. Eventually I was advised that the lens showed signs of 'physical damage' and it would not be covered under their warranty. I then reminded them that I had paid extra for shipping insurance and, since the lens appeared to have been damaged in transit, I qualified for it to be repaired or replaced.
They have now advised me that, in the opinion of their service technician, the lens could not have been damaged in transit. They are accusing me of damaging the lens after I removed it from the delivered package, which is definitely not the case.
The lens was either (1) damaged in transit or (2) faulty when it was packed in Hong Kong. I believe the latter to be the case. These people are simply not prepared to honour their obligations under the warranty and have, in addition, defrauded me by accepting payment for shipping insurance and not paying up.
There are many reviews on the web by other customers who have had a bad experience with this company with claims under warranty. Beware! If you do business with them, keep your fingers crossed and hope you do not have to make a warranty claim.
Martin_S would not shop at Digital World International (DWI Cameras) again.
Express Shipment - a joke!
I paid an extra @55 for "priority express" shipment. While delivery was fast, thanks to DHL, your dispatch time was a disgrace. It took you 6 days to dispatch the order, and you only did so after I complaint to you after 3 days that the order has not been dispatched yet. To save your reputation in my eyes, you really should refund the extra payment for express shipping. Also, I didn't like your surcharge on Paypal payment, never had that from any other online shop.
Can't obviously rate your "warranty" until I have a claim.
same never had a surcharge payment on paypal of 0.2% the thiefs
samy would not shop at Digital World International (DWI Cameras) again.
beware
First item was good. Next item, paid straight away, had no communication why item not sent.
Is it because not in stock? are they going to send a seconds item? I wouldnt expect this company to take responsibility for warranty despite the the promises
Merlict would not shop at Digital World International (DWI Cameras) again.
Disastrous
Ordered a Samsung Galaxy note at what seemed like an excellent price - charged to credit card. Was informed several weeks later that I would have to make an additional payment of $30 above the agreed price, or the order would be cancelled.
Very slow email responses, would not recommend at all
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They have now advised me that, in the opinion of their service technician, the lens could not have been damaged in transit. They are accusing me of damaging the lens after I removed it from the delivered package, which is definitely not the case.
The lens was either (1) damaged in transit or (2) faulty when it was packed in Hong Kong. I believe the latter to be the case. These people are simply not prepared to honour their obligations under the warranty and have, in addition, defrauded me by accepting payment for shipping insurance and not paying up.
There are many reviews on the web by other customers who have had a bad experience with this company with claims under warranty. Beware! If you do business with them, keep your fingers crossed and hope you do not have to make a warranty claim.