Edward would not shop at eGlobal Digital Cameras again.
Unimpressed to angry - appalling experience of a dodgy merchant
Shocking customer experience from start to finish.
1.I was mis-lead about stock on hand when I placed my order (I needed the item urgently and would have purchased it elsewhere - had they have been honest about it being out of stock); 2. When I highlighted to the them the fact that their dispatch advise showed the wrong part number/item model, I was told that I should have picked up on it earlier and that I would have to refuse delivery of the goods to kick-off a return/refund; 3. The goods never arrived to be 'refused' and I received notification 2 days later that the goods had been returned to them and a refund minus delivery costs was being processed. (I pointed out at this juncture that I was told the goods would take 3-5 days to arrive, yet they had them back in their warehouse within 2 days of original dispatch (over a weekend??????); 4. I raised this fact/anomaly of time elapsed with them and put it to them that they hadn't even dispatahed the goods and were making it look that way so that they could get $19 of 'business' (profit) out of me for a delivery that was never actually effected due to the fact that I had alerted them of the wrong goods being picked in sufficient time for them to stop the dispatch (which must have happened,the non-dispatch, because they had be "returned" within 2 days AND over a weekend! 5. The refund was effected the same day as my card was charged for the goods - the picking/dispatch day. Clearly, the goods had not left their warehouse, as they effected the refund (minus delivery cost) on the same day that they had charged my credit card. Very, very suspicious!...) So, considering the above events and experience, I would most definitely not recommend this company to my enemies, let alone my frineds, and I will never dal with them again. Product in question was a Dual Sim, 4G Samsung S5 SM-G900FD 4G. I have the full e-mail trail to substantiate the above facts.
I think this is the same company I ordered my Samsung Galaxy Tab S from in the uk. eGlobal Central uk. Appalling !!!! Like you I have saved my email trail. It has now being investigated by my bank.
Kelly would not shop at eGlobal Digital Cameras again.
G shock watch
I have since found I can purchase this product for a similar price in stores and therefore would not have had to wait for such a long delivery time! Aaaaaa
RVGohel would not shop at eGlobal Digital Cameras again.
Excellent purchasing experience
All stars all around..! Great item... Arrived very fast... as advertised... actually came within 3 days so I am happy...! Good packaging... Easy to follow the delivery with tracking details provided... Thanks
Kress would not shop at eGlobal Digital Cameras again.
unacceptable slow dispatch
unacceptable slow dispatch. the item had been shipped after 5 days however at the moment of purchase website said it was in stock. promised 2-3 days delivery ended up in one week
Sarah would not shop at eGlobal Digital Cameras again.
Not impressed!
Firstly, I was charged 3 times for the one item & had to mess around with PayPal & my bank to get the 2 extra payments put back into my account!
Secondly, the whole reason I bought this camera from this website was because it was an AUS site, hence AUS stock, however when I received the camera and opened it I have been provided with a U.S. wall charger and an AUS outlet adapter. If I wanted non-Australian stock, I would have purchased this item elsewhere for less money!
I emailed the website in relation to the wall charger issue and the reply was that I have to contact a different department! Not very impressed!
KenLim would not shop at eGlobal Digital Cameras again.
Review for phone bought for eGlobal
The phone itself is good, but when I check the IMEI, it shows that this is not a new phone. It has been used for 2 months before I got it. And in the box, there's only a phone, charger and an earphone, no batteries and dock. Bad service
MikeLO would not shop at eGlobal Digital Cameras again.
Do not buy from this website!!!
I bought a Sony Xperia Z3 Compact from eGlobal a year ago. The delivery was fast and I saved approx. $150 compared to buying the phone in Australia. I got about 3 months of use out of it before it started to just turn itself off randomly. I used the RMA system and organised to send the phone back. Unfortunately I didn’t realise how expensive this would be. Australia Post wouldn’t touch it because of the battery and I had to use a courier which cost $100. I had the phone looked at by an authorised Sony repairer prior to sending it to see if it would be cheaper to fix here. They said the motherboard was faulty and it would cost more than the phone was worth to fix. For this reason I sent it back to eGlobal and let them know what was wrong. Weeks go by with emails and it becomes clear they don’t understand English very well as you go in circles trying to explain something and then you get a response that doesn’t even make sense. Eventually they tell me it was the battery and not the motherboard and send it back to me.
It worked so I didn’t question it further. I got another 3 months out of it before the EXACT same fault happened again. I told them and they didn’t care at all or admit at all that they didn’t adequately fix the problem. Of course they are happy for you to send it back because they don’t have to pay the huge postage. After sending it back a second time and again going in circles with their terrible English they tell me it is working fine and there is no problem at all with the phone. I wasn’t going to pay them any more money for return postage considering the phone is a piece of junk and will probably break down again so I ended up abandoning it and now I’ve spent about the same amount I would have if I bought the phone in Australia except I have no phone to show for it. So in summary:
1.They sell ‘grey imports’ which are an inferior product and hence why they are not covered by an Australia warranty. 2.It will cost you a fortune and a lot of time to send an item back to Hong Kong if something goes wrong. 3.You will get terrible service by the repair team. They will not adequately fix your product, just enough to be able to send it back to you. They will keep doing this until your 12 month warranty runs out and they no longer have to do anything. 4.Despite saving hundreds to start with you will potentially lose all this and more.
Just spend the extra couple of hundred dollars and buy authentic Australian stock with an Australian warranty.
At the very least there are many online companies that sell grey imports for similar prices but they have Australian based repair centres. Use these websites if you need to go cheap. Whatever you do avoid eGlobal like the plague, they are just not worth it.
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1.I was mis-lead about stock on hand when I placed my order (I needed the item urgently and would have purchased it elsewhere - had they have been honest about it being out of stock);
2. When I highlighted to the them the fact that their dispatch advise showed the wrong part number/item model, I was told that I should have picked up on it earlier and that I would have to refuse delivery of the goods to kick-off a return/refund;
3. The goods never arrived to be 'refused' and I received notification 2 days later that the goods had been returned to them and a refund minus delivery costs was being processed. (I pointed out at this juncture that I was told the goods would take 3-5 days to arrive, yet they had them back in their warehouse within 2 days of original dispatch (over a weekend??????);
4. I raised this fact/anomaly of time elapsed with them and put it to them that they hadn't even dispatahed the goods and were making it look that way so that they could get $19 of 'business' (profit) out of me for a delivery that was never actually effected due to the fact that I had alerted them of the wrong goods being picked in sufficient time for them to stop the dispatch (which must have happened,the non-dispatch, because they had be "returned" within 2 days AND over a weekend!
5. The refund was effected the same day as my card was charged for the goods - the picking/dispatch day. Clearly, the goods had not left their warehouse, as they effected the refund (minus delivery cost) on the same day that they had charged my credit card. Very, very suspicious!...)
So, considering the above events and experience, I would most definitely not recommend this company to my enemies, let alone my frineds, and I will never dal with them again.
Product in question was a Dual Sim, 4G Samsung S5 SM-G900FD 4G.
I have the full e-mail trail to substantiate the above facts.
Like you I have saved my email trail. It has now being investigated by my bank.