GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors.
I purchased a set of dog agility weave poles from Grays. Delivery time was good and delivery price was fair. When I opened them, one pole had a full thickness crack in it and there were no metal stakes as advertised to hold the poles down. Grays said that they were sent straight from the supplier - PortelaGroup, so after sending them pictures of the faulty pole and an explanation of the problem (twice), plus pictures of the box and the invoice from Grays, they refuse to honour their 30 day warranty saying that the problem didn't occur in transit. I will never purchase through them again.
"Envirosas has a strong emphasis upon reducing the use of plastic bags, and produce a range of bags that are lightweight, water-resistant a..." Read More
"This was our second order for some beautiful paper (lime colour) to make paper flowers. The order was placed on August 11 (a Saturday) and..." Read More
"Whilst my enlargements haven't arrived yet (only ordered yesterday) I was very impressed when Snapfish manually applied a 50% saving coupo..." Read More
"My partner is a foodie and loves cooking. He decided that he wanted a pressure cooker for Christmas, and we looked everywhere in the store..." Read More
"I placed an order for a dish rack and drink bottle with the Howards Storage World website as I couldn't find any dish racks that I liked i..." Read More
When I opened them, one pole had a full thickness crack in it and there were no metal stakes as advertised to hold the poles down.
Grays said that they were sent straight from the supplier - PortelaGroup, so after sending them pictures of the faulty pole and an explanation of the problem (twice), plus pictures of the box and the invoice from Grays, they refuse to honour their 30 day warranty saying that the problem didn't occur in transit.
I will never purchase through them again.