GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors.
On April 4 I ordered a Prima 2000W Convection Heater at a great price. We didn't try to use the heater until May 5 when we discovered it didn't work! Fortunately we were just within the 30 day return deadline. I contacted Grays who emailed the paperwork necessary to return the heater which was picked up on May 8.
A replacement was despatched on May 14 and received the next day. The replacement heater works satisfactorily so the value, in the end, was good.
This was a reduced item - Probably because it's the warmest hat ever manufacturerd and it's currently summer! It's going to be very handy in the winter though..
I bought an Orologio Grande Collection Men's Watch on July 14 and received notification from the carrier on July 18 that delivery had been attempted (hard to believe as I was home when the attempt was supposedly made) and that I could pick up from a location 25 minutes from my home! I was not impressed.
The communication from Grays, however, the quality of the watch and the price were all great.
Bought a few posters that I wanted as presents from the site, they were as described and arrived reasonably quickly (within a week) but their postage times and prices are both greater than other retailers and this is their weakness. However, this time it was acceptable since I was in no rush and the discount was substantial.
Grays are a clearing house and it shows with some of their quality (quite low) but occasionally you get something that is worth buying because it is hard to find.
Grouping purchases is a way around their fairly high delivery and shipping costs, as the shipping cost per item falls the more items you buy, so if you like a couple of things from a lot or brand its a good way to save on overall costs.
On the 01/02/2013 i ordered a case of imported Stella Artois from GraysOnline and it arrived yesterday (08/02/2013) looking a little banged up with lots of sticky tape holding it all together,not sure if this is usual but the bottles were all loose with no cardboard packing splitting them up into 6 packs.
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A replacement was despatched on May 14 and received the next day. The replacement heater works satisfactorily so the value, in the end, was good.