GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors.
Grays Online is a well known store offering a range of items at good prices.
I have purchased wine through their auction site.
To get the best out of Grays (for wine at least) you need to know what you're looking for, or alternatively we willing to take a punt on an unknown product. Without a doubt there is some very cheap wine to be had, but sometimes you get what you pay for.
In this particular order I knew what I was after - a Pirramimma 2012 Riesling, which retails at over $20. This particular item was coming up on auction every day at Grays. It took several bids and several auctions but I finally walked away with a bargain price of $7 a bottle.
My order was processed later that day and it arrived within a few days.
Make sure you are aware of delivery fees and the 'buyers premium' which is usually around 15% of the final bidding price.
A good experience once you know what you're doing.
I purchased a set of dog agility weave poles from Grays. Delivery time was good and delivery price was fair. When I opened them, one pole had a full thickness crack in it and there were no metal stakes as advertised to hold the poles down. Grays said that they were sent straight from the supplier - PortelaGroup, so after sending them pictures of the faulty pole and an explanation of the problem (twice), plus pictures of the box and the invoice from Grays, they refuse to honour their 30 day warranty saying that the problem didn't occur in transit. I will never purchase through them again.
bid and won a case of wine for Christmas, wine never arrived asked for the return of my payment 2 weeks ago, still waiting. Grays are just not interested.Will have to make a complaint to Fair Trading just to get my money back. Bad company to deal with.
Too many bad deals from this guys. Customer service is none, buyer for them is outbich. Recently purchase item, at the time to collect told item is stolen and refund processing, two month later still waiting for refund. Too hard to get them to reply. Few month ago bought TV, TV came with smashed screen, told I was lucky to get refund as grays do not offer any refunds for any of they items, items sold as is with no warranty. Now was my last purchase ever from grays is cellphone, brand new does not power on. Amazing, this people selling rubbish to kiwis. Avoid grays electronics.
rom Grays Online. Delivery delayed, no response as to why. Eventually received a notification that the goods had been delivered to a newsagent 25 km away & I was required to collect them from there within 5 days or they would be destroyed. Wasted hours trying to get a more satisfactory response. Received a further notification that the goods had been sent to another random address 8 km from my home. Finally received agreement that the goods would be delivered to me, but this never happened. Grays backtracked and claimed that delivery had been attempted at my home so they wouldn't be making any further attempt at delivery. I can prove that no such attempt was made, but the Grays "customer service" representative alleged that I, my partner, my mother, my children and 2 trusted employees were all lying; and she believed a delivery driver who would never lie. A total nightmare. I now have to spend countless more hours making a Fair Trading claim thanks to Gray's failure (refusal) to execute the most simple task. Incompetent? Absolutely. But this went beyond that and into fraud. Avoid these scamsters at all costs. It is just not worth it.
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I have purchased wine through their auction site.
To get the best out of Grays (for wine at least) you need to know what you're looking for, or alternatively we willing to take a punt on an unknown product. Without a doubt there is some very cheap wine to be had, but sometimes you get what you pay for.
In this particular order I knew what I was after - a Pirramimma 2012 Riesling, which retails at over $20. This particular item was coming up on auction every day at Grays. It took several bids and several auctions but I finally walked away with a bargain price of $7 a bottle.
My order was processed later that day and it arrived within a few days.
Make sure you are aware of delivery fees and the 'buyers premium' which is usually around 15% of the final bidding price.
A good experience once you know what you're doing.