Harvey Norman, Australia’s leading retailer has a huge range of products now available to buy online. Choose from computers, laptops, TVs, iPods, cameras, bedroom and lounge furniture, bed linen, mattresses, baths, spas, tiles, rugs, flooring, outdoor furniture and more from our online store to take care of all your online shopping needs.
HN has been slow in maximising its online presence and even now, compared to say JB, it pales in comparison. HN really could be one of the dominant players if it just had all its ducks lined up in a row.
Anyway, one day they were having a half price games sale, so I jumped on it to get a few XBOX games. The process was nice and easy and I got several emails along the way to let me know what was happening.
I believe the package was sent by a local HN, so they probably receive the orders and process them in store. Everything was perfectly packaged and arrived quickly. Postage costs were reasonable too.
I would buy again from the online HN store, but probably only for a really good special.
Ordered a micro sim card for pick up at my local store during a sale nearly 2 months ago. Was advised at ordering time that the store was out of stock but that they would have them again in around 10 days, and that I would be contacted at that time to collect my order, for which I have already paid.
Ordered a Braun Silk Epil 5 for pickup at my local store. Was on sale, so was around $20 cheaper than other retailers at the time.
Payment was made via Amex. Was sent a Order confirmation via email the same day, and 3 days later an email saying the item was ready for pickup, with instructions of what I needed to bring to pick it up and a map and contact details for my chosen store.
Pretty easy and hassle free, so would buy from Harvey Norman again, at the right price of course!
I bought a Bosch dishwasher online with HN - the closest store contacted me within 2 hours to organise delivery and I had it the next day! HN gets bad press on prices but it has always had reliable, quick service.
Purchased 1x phone case + 1x printer on boxing day sales. Paid same day. Notified that printer was available for pickup 1 week later. However, one month on, I was still not notified whether the mobile phone case was available for pickup despite many calls to their customer support.
Customer service just says we will let you know when we have it.
Ordered some ITunes cards that were an advertised special, which worked out to a 25 per cent discount. The local store supposedly had no stock, so I simply ordered via the online store. It's usually a reasonably pain-free experience, though the site can be a bit slow when it has heavy traffic.
Later that same day (within a couple of hours) I received an email letting me know my order was ready to collect from the local store.
The only real complaint I had with the whole transaction was the time it took to get served in the store to collect them. Not unusual at my local store though.
As my transaction was made through the online store, my rating is for there, not the local store.
On the 22/02/2013 i ordered a 'Philips Nose Ear and Eyebrow Trimmer' and a '12 Pack of Philips Powerlife AAA Alkaline Batteries' from Harvey Norman online.
Today i received an email notification that my order was ready for pickup,when i arrived and managed to get hold off a staff member they looked a little confused as to what to do when i handed them the invoice,after 5-10 minutes out the back they couldn't find my order and just picked my order off the shelf in front of me lol,seems obvious my order wasn't actually set aside like it should've been,not very 'professional' hey Gerry??
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Anyway, one day they were having a half price games sale, so I jumped on it to get a few XBOX games. The process was nice and easy and I got several emails along the way to let me know what was happening.
I believe the package was sent by a local HN, so they probably receive the orders and process them in store. Everything was perfectly packaged and arrived quickly. Postage costs were reasonable too.
I would buy again from the online HN store, but probably only for a really good special.