Harvey Norman, Australia’s leading retailer has a huge range of products now available to buy online. Choose from computers, laptops, TVs, iPods, cameras, bedroom and lounge furniture, bed linen, mattresses, baths, spas, tiles, rugs, flooring, outdoor furniture and more from our online store to take care of all your online shopping needs.
Purchased 1x phone case + 1x printer on boxing day sales. Paid same day. Notified that printer was available for pickup 1 week later. However, one month on, I was still not notified whether the mobile phone case was available for pickup despite many calls to their customer support.
Customer service just says we will let you know when we have it.
I ordered some surfmats from the website and only today which is 12 days later I got my first contact from them saying they r out of stock and could not supply. I got my refund but the fact it took them so long to tell me is ridiculous. I incurred further cost to purchase elsewhere as had to use speed delivery. Order with caution as website data is unreliable
HN has been slow in maximising its online presence and even now, compared to say JB, it pales in comparison. HN really could be one of the dominant players if it just had all its ducks lined up in a row.
Anyway, one day they were having a half price games sale, so I jumped on it to get a few XBOX games. The process was nice and easy and I got several emails along the way to let me know what was happening.
I believe the package was sent by a local HN, so they probably receive the orders and process them in store. Everything was perfectly packaged and arrived quickly. Postage costs were reasonable too.
I would buy again from the online HN store, but probably only for a really good special.
Ordered a micro sim card for pick up at my local store during a sale nearly 2 months ago. Was advised at ordering time that the store was out of stock but that they would have them again in around 10 days, and that I would be contacted at that time to collect my order, for which I have already paid.
Ordered a Braun Silk Epil 5 for pickup at my local store. Was on sale, so was around $20 cheaper than other retailers at the time.
Payment was made via Amex. Was sent a Order confirmation via email the same day, and 3 days later an email saying the item was ready for pickup, with instructions of what I needed to bring to pick it up and a map and contact details for my chosen store.
Pretty easy and hassle free, so would buy from Harvey Norman again, at the right price of course!
Some good prices with plenty of locations. Online store is improving
Ordered an Instax Photo frame as a gift for family, for free pickup at my local store.
Paying via PayPal was quick and easy, with an order confirmation coming through the same day. I received an email notification that my order was ready for pickup the next day.
I collected my item trouble free the following weekend, requiring ID and my order number to do so. As i was in store, i ended up buying a few extra items as i looked around while waiting to be served and for my item to be prepared, so the store managed to get some extra business out of me!
Happy to keep an eye on the online store for other items and repeat business.
I bought a Bosch dishwasher online with HN - the closest store contacted me within 2 hours to organise delivery and I had it the next day! HN gets bad press on prices but it has always had reliable, quick service.
"Envirosas has a strong emphasis upon reducing the use of plastic bags, and produce a range of bags that are lightweight, water-resistant a..." Read More
Notified that printer was available for pickup 1 week later. However, one month on, I was still not notified whether the mobile phone case was available for pickup despite many calls to their customer support.
Customer service just says we will let you know when we have it.
Horrible service. Very slow.