I bought a bunch of N64 controllers from them and to save on shipping they allowed me to pick up the item locally. I was able to pick it up from their warehouse the following day. Unfortunately, the controller broke after a few weeks of use so I went back to the store and they replaced it with a new one no questions asked! Can't ask for anything more.
I ordered a genuine samsung tab 2 case but received a fake pu leather case. I had to call 5 times to check if my order had been dispatched because their staff kept putting me on hold and hanging up on me. I received the package and it is not at all what is in the description. I was under the impression I was buying a Samsung Galaxy Tab 2 10.1 Book Cover in Berry Pink with the model EFC-1H8SPECSTD which stated on their website website with the RRP $71.87
I did not receive this item, I received a PU leather case in dark pink that I could have purchased off ebay for $5 delivered. I was misled.
They also charged me $10 for shipping when on the envelope they sent me, it was only $1.20 in stamps. They overcharge for shipping.
I had to open a paypal dispute as they did not respond to my emails and kept hanging up on me. They did not respond to the paypal dispute within the timeframe and I was granted a refund from paypal.
Oh what an awful experience you had here! Glad you got your refund :)
I will know to avoid them now so thanks for sharing!
I have ordered & bought items from iiBuy since 2010. Although they are within walking distance from where I live they INSIST on payment upfront (on-line) unlike MSY who accept on-line orders with payment on pick up.
One issue I have is they advertise a 1.5% payment surcharge but then (illegally) add 2% on check out. This was pointed out about eight months back (in writing) but still exists.
As well items are shown as "in stock" but rarely are so if you expect to pick it up in a day - wrong! It's generally about a week after payment.
I've had mixed dealings with them, some good but some shockers. The staff in the store seem almost like automatons who drift around in a daze, often oblivious to customers who walk in & are regarded as invisible.
I seriously doubt I will use iiBuy again as they are significantly dearer than places such as MSY & they never learn by their mistakes. The owner I suspect has a death wish as customers take a back seat.
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