JB can always be counted on to have the CD I want when it is not in stock anywhere else. I ordered a CD at a great price , they have recently updated their website which I found much easier to navigate. I received the item 9 days after ordering. Definitely worth a visit.
I've ordered DVDs/Blu-rays multiple times and also a Kobo Ereader as presents for friends and for myself and mostly good.
The delivery fee was only $0.99.
One DVD arrived in Melbourne the day after I ordered it. Most of the other items ordered arrived within 1 week, the longest took 1.5 weeks. The 'Click and Collect' function is good too. Many times I've been instore and couldn't find the item I wanted. I've found it's easier to buy online and choose 'Click and Collect' function and just rock up instore with the paperwork to collect the item. The one hiccup was that for some reason the Name on their pick-up slip was the name of a friend who lives interstate and who I ordered some Dvds. I know that I typed my name when giving details etc but somehow their computer system only registered my friend's name. So my pick-up slip had my name on it but the store pick-up slip had my friend's name on it and they took a long time trying to find the item.
Other than this hiccup, I think they have a good system.
I've always been a fan of the JB Hi-Fi online store, as it often offers free shipping and reasonable prices for their products. On this occasion I purchased the Garmin Nuvi 2455LM 4.3" GPS Unit for $198. This was the best price I'd seen around for this product. I needed the product quite urgently and although their shipping times have been quite quick in the past I didn't want to risk it and decided to try out the Pick Up/Collection option instead. It's quite a neat little option they offer actually. After purchasing online and selecting the option and your nearest store, they send you an email within a couple of hours to advise that the item has been put aside for you and is ready for collection. You just go into the store with your printed collection receipt and some ID and they hand over the item to you. They even have an Online Collection point kiosk in the store, so that you don't have to wait in the same line as all the other customers. Quite a neat little option and great if you want to buy something bulky and want to avoid shipping times and queues instore.
Some things can be cheaper online compared to instore pricing
I ordered three Glee cds off this website. Two of the cds were the same price as instore while the third one was three dollars cheaper online. I decided to buy them all offline and do an instore pick up. I paid via paypal and I had to wait for an email saying that my order was ready for pick up.
I ordered on Friday and by Saturday afternoon, they had said that my order was ready to be picked up from my local store. Visited the store on Sunday, and showed them the piece of paper to pick up the goods. I had thought that the goods would have already been picked up by then but no, they picked it right then for me. That was ok I guess. They checked my id and then gave me the cds.
Overall a good experience. Why pay shipping when you can just order online and do a local pick up at your store? :)
I recommend buying cds online/instore at Jb Hi Fi. They usually work out to be much cheaper than most stores. When certain cds come out, you should buy them as soon as they are released - after a while, the prices may go up again (which I have seen for many of the Glee cds from $10 to $24).
I recently purchased The Emporer's New Groove DVD, since it was missing from my collection; it's an older release, and one that is not always easy to track down. JB Hi-Fi had it in stock, and even better, it was part of their Kids DVD sale, so I said 'yes please!'
Everything was easy to navigate and operate on the website, and even the payment was simple to make. I have purchased through JB Hi-Fi before, without any issues, and had always paid with card previously. This time, I thought I would try the 'Pay with PayPal' option. Logging in with Paypal and making the payment was really quick and simple, but the rest was a bit of a nightmare.
The payment remained 'pending' on my Paypal account for 2 days, before finally being processed when the order was prepared and shipped. I think this was because JB Hi-Fi do not charge you until your item is ready, but it wasn't all that clear. I did not receive any immediate communication, so it did leave me wondering, especially when nothing was displaying on my Order History page.
I was supposed to receive an email confirmation but didn't, and nothing was showing up in my Order History. Thankfully, I had printed the Order Receipt when I first made the transaction, because had I not, I would have no access to my order ID number, and no way to check what was going on.
I emailed online orders, and had a response within a few hours to say that the order had been placed, was being dealt with, and that a confirmation email had been sent. I did request another, but they said they were unable to do that because of the way the system was setup, but they could see the order.
I have since come to the conclusion that my email address confused matters - my Paypal and JB Hi-Fi are setup under two different addresses - personal and family. I think my order was associated to my Paypal account, so everything went to my personal email. I think I couldn't track my order through my JB Hi-Fi account, because there was no order associated to that email, although I am speculating; there's no confirmation of that!
I find it strange that their system cannot deal with this. I would've rather received two confirmation emails to both email addresses, rather than been left wondering. I suggest being aware of a potential issue if JB Hi-Fi and Paypal accounts are registered to different emails.
Delivery was a great price - just 99c - which I found really reasonable, and considering that the item arrived in 3 days, it was definitely worth the cost!
I would buy from JB Hi-Fi again, but probably not using Paypal.
I ordered a Sony 7000mAh portable charger, they had incorrectly priced it online, it was possibly one third of the retail price yet they still honored the sale. However, there were many orders due to the great pricing and they did not have enough stock. It took two months for the item to arrive at my door but I wasn't fussed as it was a great deal and they had let me know in advanced it will take this long and also gave me the option to cancel the order if I did not want to wait.
Overall, great service and product. Would order again.
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