I pre ordered an upcoming CD , used a JB Gift Card onling, item was easy to order and price is guaranteed to remain the same if it increases before release. JB Hi Fi has a very basic website but suits it's cheaper prices and great service.
I ordered 3 TV seasons on DVD through JB HIFI online and the prices were so good! Shipping cost me a total of $3 and they arrived in my letterbox within a week. I was very happy with the cost of the items and shipping and the tv shows are great. Will definitely go back to their online store.
I ordered some dvds recently but I can't be certain when the item will arrive because the confirmation email said they will debit the card once the order has been confirmed. Then the fine print says the order will be shipped and packed within 3 days but I have yet to receive the item, or email telling me where I am at in the order process. It is much easier to just buy the items instore.
I ordered a new ipad air online (which displayed it was in stock) and was told to wait for a "order is ready for pickup" email, but it took longer than expected. I could have walked into the store and purchased one much quicker. I had to call to follow up, and was told it was in stock and is now ready for pick up. You get better service when you shop in store. The online system is a bit disappointing. I have no issues shopping in store but will not place another online order.
I ordered 3 CDs online from JB Hi-Fi during a 20% off sale. I had intended to buy them online and collect them in store however the CDs I wanted were not all in stock at my local store.
I thought that would mean that they would take a while to arrive after I had ordered, but I was pleasantly surprised when they arrived, all together, in one parcel in less than a week.
The CDs were well packaged and postage was inexpensive at $1 per CD. Taking the 20% off sale into account, I was more than happy to pay the extra shipping cost.
I would happily buy from their online store again.
I had a Samsung Note 3 which had charging issue after two months purchased. I came to JB Hi-fi in Canberra Centre for a warranty repair on 12/12/2013 with the promise of getting the phone back in 10 business working days.
I came back to JB Hi-fi on 10/01/2014 to ask for the phone because it had been a while and no one contact me after the promising time and got the answer that the phone had not come back yet and I had to wait. The guy in mobile phone section told me that It should be 6-8 weeks to get the phone back. I really need the phone as I have to borrow my friend's mobile in the meantime, so I begged him to contact Samsung about repair status and he rejected my request by giving explanation like "He could not do that, and if the phone has not come back, it means I have to wait because the repair is not done yet".
On 19/01/2014, I contacted them via phone and get the same answer that they cannot do any thing, they have too many customers and they cannot check case by case like that. I were really upset with them but I cannot do anything because they already got my money and it seems like THEY DON'T CARE ABOUT THEIR POAT SALE SERVICE.
I don't know what should I do so I contact them again on 22/1/2014 because it has been 6 weeks since I gave them my phone and what I get is the same and the most common sentence that I remembered from them is "They cannot do anything and I have to wait".
So upset that I decide to contact Samsung Customer care to ask for the information. I only had my phone serial number but Samsung team were very helpful after I told them about my case with JB Hi-fi and I don't know what to do. Samsung check my phone repair status and they told me that they got my phone on 3/1/2014 (I left the phone on 12/12 and Samsung received it after more than 20 days? - what did JB do with my phone?) and they shipped it back to JB Hi-fi on 7/1/2014, they also provide me the tracking number. What I found is my phone was waiting for collection in the local post office since 8/1/2014 and JB Hi-fi did not pick it up. I just thought if JB had contacted Samsung on my first visit 10/1/2014, I would have my phone.
VERY DISAPPOINTED, I contacted JB again via phone and ask them to investigate my case. You know what, they keep saying that I have to wait so I request to talk with the manager. The manager told me he would check and call me back in 5-10 minutes but he never. What kind of service that Jb offer to customer? The next day, I contacted them again and told them about what I investigated from Samsung, they said I could not get the phone today as the only one guy can pick it up was off, and they said they will contact me tomorrow. SO EVEN THOUGH I FOUND OUT WHERE MY PHONE IS THEY SILL ASK ME TO WAIT FOR THEIR TERRIBLE BUSINESS ETHICS. NEVER BUY FROM THEM AGAIN. THEIR SLOGAN CHEAP MEAN BAD SERVICE!!!
I've ordered DVDs/Blu-rays multiple times and also a Kobo Ereader as presents for friends and for myself and mostly good.
The delivery fee was only $0.99.
One DVD arrived in Melbourne the day after I ordered it. Most of the other items ordered arrived within 1 week, the longest took 1.5 weeks. The 'Click and Collect' function is good too. Many times I've been instore and couldn't find the item I wanted. I've found it's easier to buy online and choose 'Click and Collect' function and just rock up instore with the paperwork to collect the item. The one hiccup was that for some reason the Name on their pick-up slip was the name of a friend who lives interstate and who I ordered some Dvds. I know that I typed my name when giving details etc but somehow their computer system only registered my friend's name. So my pick-up slip had my name on it but the store pick-up slip had my friend's name on it and they took a long time trying to find the item.
Other than this hiccup, I think they have a good system.
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