I pre ordered an upcoming CD , used a JB Gift Card onling, item was easy to order and price is guaranteed to remain the same if it increases before release. JB Hi Fi has a very basic website but suits it's cheaper prices and great service.
I ordered 3 CDs online from JB Hi-Fi during a 20% off sale. I had intended to buy them online and collect them in store however the CDs I wanted were not all in stock at my local store.
I thought that would mean that they would take a while to arrive after I had ordered, but I was pleasantly surprised when they arrived, all together, in one parcel in less than a week.
The CDs were well packaged and postage was inexpensive at $1 per CD. Taking the 20% off sale into account, I was more than happy to pay the extra shipping cost.
I would happily buy from their online store again.
I ordered 3 TV seasons on DVD through JB HIFI online and the prices were so good! Shipping cost me a total of $3 and they arrived in my letterbox within a week. I was very happy with the cost of the items and shipping and the tv shows are great. Will definitely go back to their online store.
I ordered a new ipad air online (which displayed it was in stock) and was told to wait for a "order is ready for pickup" email, but it took longer than expected. I could have walked into the store and purchased one much quicker. I had to call to follow up, and was told it was in stock and is now ready for pick up. You get better service when you shop in store. The online system is a bit disappointing. I have no issues shopping in store but will not place another online order.
JB HIFI wiped computer without explicity advising this could occur
VERY POOR SERVICE - My 13 year old daughter's laptop was taken into store to check the laptop cord. The storeperson said the laptop would need to sent to Melbourne (from Adelaide). They asked my daughter for her password so that the computer would not be wiped. Reluctantly she gave it. On receiving the laptop back with no fault found, my daughter discovered the laptop had been reset and all photos, videos, school work lost. On ringing the store, my husband was told that all laptops are wiped. The store 'manager' laughed when he complained that at no time was he aware this was a possibility.
JB can always be counted on to have the CD I want when it is not in stock anywhere else. I ordered a CD at a great price , they have recently updated their website which I found much easier to navigate. I received the item 9 days after ordering. Definitely worth a visit.
I really wish I could give JB Hi-Fi less stars for this review, but to be fair to them, they delivered 7 of the 8 CDs that I ordered without hassle.
The 8th CD though, what a saga.
I ordered 8 CDs online, on the 6th of December, during a 20% off CDs sale as the album that I was especially after, by Awolnation, wasn't available in my local store. 3 of the CDs were listed as being in-stock, while the other 5 said they were awaiting stock. No worries, I wasn't in a hurry.
Over the course of the month, in the lead up to Christmas I received 2 parcels containing some of the CDs. On the 23th of December I logged into JB Hi-Fi to check the status of the other CDs that I ordered, including the Awolnation album that I was very keen to receive. The other albums showed as order complete, so I knew they had been shipped, however the Awolnation album still showed as awaiting stock.
I e-mailed JB Hi-Fi querying the delivery date of the CD and was told that it was on back order with their supplier and that they couldn't tell me when it would be available, but they were kind enough to offer to cancel the order........
I requested that they cancel the order and refund my money which they did promptly, however, they refunded $3 less than I had paid for the album and shipping for that item. So I needed to e-mail again asking them to refund the correct amount. On the 26th I received an e-mail saying they were looking into the refund issue and on the 29th I received a refund for the additional $3 without any further contact explaining the mix up, or apologising for the error.
I consider this to be very poor customer service. Thank goodness the album wasn't a Christmas present as I certainly would have thought that early December would have been early enough to order a CD for Christmas delivery, had I not been forewarned otherwise.
I might shop at JB Hi-Fi online again in future, as I have had positive experiences with them in the past, and they did get 7 of the 8 CDs right with this order, but I will never, ever order another CD that I am very keen to receive from them, I will find another source if that is the case.
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