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4.1 from 56 reviews
48 out of 56 reviewers would shop here again
About Us:
JB Hi-Fi - Australia?s biggest range. Buy Plasma, LED and LCD TV's, Computers, Laptops, iPods, iPads, iPhones, MP3 Players, Mobile Phones, Home Theatre, Music, Movies, Musical Instruments, Games & Game Consoles.

56 Reviews from our Community

Overall Review Summary
16
5
3
3
Individual Review Summary
Service:
3.9
Shipping:
3.9
Pricing:
4.4
Warranty:
4
Date Posted:
Ordered On: 14/11/2015
5
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
N/A
BrookeB would shop at JB Hi-Fi again.
Very Happy
I placed an order for 3 CDs during a CD sale from JB Hifi. They didn't have a great range of CDs on sale, but I didn't find it too difficult to find a few things that took my fancy when they were so inexpensive.

Shipping was also very inexpensive and incredibly fast, with the CDs only taking a few days to arrive. They were very well packed and all arrived in good condition.

I would be very happy to buy from JB Hifi online again, in fact, it was much easier buying the CDs this way than it would have been going in to my local store.

Date Posted:
Ordered On: 24/08/2015
3.5
Overall Rating
Service:
Shipping:
N/A
Pricing:
Warranty:
N/A
reptile would shop at JB Hi-Fi again.
First relatively pain free online purchase. Free pickup in store.
Ordered a game capture device and arranged to pick it up in store.

I did not shop around for pricing as i wanted to have it in hand immediately.

My order was confirmed the same day and was ready to pick up the next. Only the order number and my ID was required to pick up the item.

The process was surprisingly painless (unlike previous online order experiences I've had). The only pain point was needing to wait for staff to be available and free to serve - there was a 15 minute wait. Waiting times will most likely vary from store to store and the times which you go.

I would consider purchasing online from JB again should i need an item immediately to pick up.

Date Posted:
Ordered On: 14/07/2015
3.7
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
N/A
reptile would shop at JB Hi-Fi again.
Really poor online customer service, but good shipping times
Ordered a portable wireless speaker to be delivered as a present to a friend.

Sent a few questions to their customer service in regards to their products to ask a few details (such as physical dimensions) etc. Can't say the response or the attitude was very helpful - basically go in store and check it out for yourself.

Not having much choice, i headed in store to look at and test the item for myself. As the unit wasnt too large, i decided that it was small enough to send without too many complications, i made the order. There was a small ($5) shipping fee.

Paying via paypal was easy, with an order confirmation email being sent the same day. The day after, I received an email stating that my item had shipped, with my order arriving the day after.

Friend has been happy with the speaker, so hopefully there are no issues or need for warranty.

As long as you don't need to interact with their online customer service, I'd recommend buying from JB.

Date Posted:
Ordered On: 20/02/2014
1
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
Tiago would not shop at JB Hi-Fi again.
No respect toward customer! Avoid trouble!
I bought a brand new HP laptop in February 2014. However, it had a major issue with few months after purchase. I went down to the store and asked them to fix it. They spent more than 30 days with the laptop and did not even look at it. Within this period of time I contacted them several times to ask about when I could pick it up. They always gave me lame excuses for the delay. At the end, I ended up receiving the same broken product. I had to pay by my self to have it fixed elsewhere. Products have warranty as long as you don't need it. So, if you don't want to go through such a stress, I suggest you to find another seller.

Date Posted:
Ordered On: 19/05/2015
1.7
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
N/A
reptile would not shop at JB Hi-Fi again.
Poor website, pretty unhelpful Customer Service
Ordered a USB 3 Multicard reader from their online website. At the time of purchase, was offered free shipping (i think there is typically $5-$10 delivery fee).

Paid via Paypal to have it delivered to my office. I received an order received.
2 weeks later, i still had not received my order or any communication of my order, so i decided to email their customer service.

I was informed that due to having special characters in my order details, it was automatically cancelled. i had not received any email to notify me of this. if i had known, or had been notified, i would have immediately purchased the item again with the letters only - im surprised the website doesnt have built in validation checks for this.

I was told by Customer Service to repurchase my item with the correct details, but by that time, my item had sold out. I was then basically told, oops, bad luck. Nothing we can do. See you later. No attempt to try to help me find a store who might have it in stock or an alternate solution.

Very unhappy with the experience. Not going to be buying from JB again any time soon.

They also need some better validation checks with their online store to prevent this from happening again.

Date Posted:
Ordered On: 29/11/2014
2
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
ImtiazChowdhury would not shop at JB Hi-Fi again.
Warranty is a joke. Got harassed trying to get a refund
Utterly disappointed at the customer service of JB Hi-Fi. I bought a Soniq 5.1 speaker system back late November 2014. It hadn't been 6 months yet and it was already showing major issues (crackling noises and sub-woofer cutting out). So I went to Jb hi fi blacktown today to get it fixed. After listening to the problem, I was first told that it was an internal wiring issue and would only need to be sent for minor repairs. Then...after left waiting for MORE THAN FORTY MINUTES to get their 'paperworks in order', I was informed that it can't be sent for repairs because the speakers were not 'worth that much'. When I asked for a refund they refused, accusing me of damaging the product myself, leaving me with the only option of accepting some store credits.

When I sternly demanded a proper refund, the store guy got the manager 'Amelia', who, to my utter SHOCK, came out charging; further accusing me of "swearing" at her employee!! When I held my ground that no such thing happened, she asserted that I was 'angry' and apparently that's the same as "swearing at him". I was definitely angry as anyone would be after being kept standing for forty minutes and then getting told that the warranty is a joke(!!), but I am QUITE capable of understanding the difference between being generally frustrated with a situation, and directing one's anger at a person (moreover 'swearing').

I was given a refund in the end, but not before being *harassed* by their staff and receiving an indifferent apology from the store manager when I told her that I was offended by her false accusation. I'm sorry JB Hi-Fi, but you just lost a loyal customer of your business who used to recommend you to others. Won't be happening again.

Date Posted:
Ordered On: 8/03/2015
4
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
N/A
marlie29 would shop at JB Hi-Fi again.
Great price and quick delivery
I've been wanting to get bluetooth speakers for few months now, but I didn't buy one as it is quite expensive.

Thankfully jb hifi had a massive price reduction for the item i've been longing for months!!! \m/

So i bought 2 units, one for me and the other for a friend.

The delivery was fairly quick, but the only thing that's disappointing is that although i purchased 2 of the same item, they charged me twice for delivery :( and pickup was also not available for these items.

Overall, everything else is ok and I'd like to shop again from their site.