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2.3 from 17 reviews
5 out of 17 reviewers would shop here again
About Us:
Online smartphone store selling the best new, unlocked mobile phones in Australia. Review, compare and buy online. Fast delivery, full Australian warranty and support.

17 Reviews from our Community

Overall Review Summary
1
1
3
8
Individual Review Summary
Service:
2.2
Shipping:
2.1
Pricing:
2.6
Warranty:
2
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Date Posted:
Ordered On: 6/06/2014
1.7
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
N/A
Niccha would not shop at MobiCity again.
Same status pending for 12 days
Annoyed by the customer service that is not helping just saying sorry and will send you when it's already shipped.

The items I ordered are in stock, fast delivery and also currently in stocked which means in their website ready to ship either at the same day or the next day.

In reality I have to wait for 12 days with the same status Pending Fulfillment A.

Honestly this is my second purchase. First one was a CAT phone and it was just fine I received it before Christmas. But now this 2014, their service is going down! Extremely bad communication, customer service Kimberly was not helping at all.

I am ordering phone battery and casing due to my mobile in bad condition and I need my order very soon. Now I am very unhappy!
Comments are closed

Date Posted:
Ordered On: 8/04/2014
1.8
Overall Rating
Service:
Shipping:
Pricing:
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JamesDG would not shop at MobiCity again.
Incredibly slow delivery, even if "in stock"
Bought an item that was "in stock, fast delivery". Three weeks later it hasn't even been sent yet. The item is still listed as in stock. The help desk doesn't know anything, says need to wait for an update from the warehouse (who they can't contact directly). Very frustrating!!
Placed an order on 7 April for a new handset still waiting. It is now 23 May and after numerous calls their responses of ' having problems tracking my order' doesn't sit nicely with me. $1000 purchase and they can't track the order?
Will cancel and request a full refund if I don't recieve news by end of the week. :(

Crazyhorse posted on 23/05/2014

Date Posted:
Ordered On: 24/05/2013
1.5
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
Edward would not shop at MobiCity again.
VERY POOR CUSTOMER SERVICE
My experience with MobiCity has thus far been VERY POOR, after ordering a phone and having it disappear in transit they have bounced me around for over 2 months. Although Toll Shipping has marked the parcel as lost, MobiCity is yet to acknowledge this and I still have no phone.

The little extra you pay to a local dealer ensures you receive your product and entitled service.