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3.6 from 37 reviews
26 out of 37 reviewers would shop here again
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oo.com.au
oo.com.au

37 Reviews from our Community

Overall Review Summary
7
Okay:
0
8
5
Individual Review Summary
Service:
3.3
Shipping:
3.4
Pricing:
3.8
Warranty:
2.8
Date Posted:
Ordered On: 28/02/2015
4.7
Overall Rating
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N/A
reptile would shop at oo.com.au again.
Good prices with excellent shipping times
Order a pair of Sony Bluetooth Headphones

During a promotional period, OO was offering 20% off Sony products. Being familiar with Sony headphones and liking their sound signature, i decided to purchase a pair of their bluetooth headphones, with Extra Bass, with an integrated Mic for calls.

Pricing, compared to what was on the market was very good (probably at least $50 cheaper than the next closest competitor).

Delivery within metro areas is cheaper, and was a reasonable $8. Another great cause is the fact that if you round your purchase to the nearest dollar, OO will match it and donate it to the Childrens Hospital Foundations Australia.

Delivery was a super quick 3 days and the headphones, so far, are highly recommended and rated. Only for those who like the extra "doof"

Happy with the communication, prices and delivery. Would happily recommend them to others.

Date Posted:
Ordered On: 6/12/2014
1.5
Overall Rating
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Foxtrot would not shop at oo.com.au again.
Be warned about the aestivo outdoor furniture
Purchased Aestivo Outdoors 4 Piece Outdoor Setting , just before christmas, had some friends round to show new furniture and the two seater collapsed, shards of wood exposed, luckily no one was injured, the span across the front was a narrow strip of food that obviously could not take any weight. I reported this to OO, and to paypal, OO said before they could do anything they had to have the furniture back and i had to repack it, couldn't do that cause it was erected and bollocks if I was going to take it apart and repack as the boxes had gone. They arranged collection after i pack it in bin bags, then i had to wait for them to inspect and decide if a refund was warranted, I received it today almost a month after the embarrassment , no apology, no compensation, nothing. I wrote this to warn others about the furniture they provide, it is cheap for a reason, it is not well made. Customer care and service is poor. I am only grateful that my friends were not injured because of they had been it would be a whole new story

Date Posted:
Ordered On: 18/09/2014
1.5
Overall Rating
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ChunkiLaFanga would not shop at oo.com.au again.
Beware of deceptive description, Do not Buy anything above $10
Take note of the timeline!

1. I bought the PC on 18/09/14.
2. Received on 25/09/14 to find DVI connection is very bad quality, no warranty seal, no multiple card-reader (a single card reader that reads SDHC, SDXC etc is an SD card reader, two different types of SD cards are not two different memory cards. To add to that, PC downloads several GB of data doing updates.
3. Notified OO staff on 25/09/14. Given RMA.
4. Returned on 26/014. So far, I have not even completely unpacked the PC. I detailed the issues, put photos and give specific detail on what the actual problem is. put one copy inside the Carton, one attached to the Courier Dispatch note as a 'parcel', so it doesn't get lost.
5. Didn't hear anything from oo.com.au until 08/10/14 only confirming receipt of PC.
6. Nothing until 13/10/14 where they tell me there is nothing wrong with the VGA connection. They ask for more details, and I told them that I sent the form, they haven't even bothered with it.
7. They finally admit that the DVI is of substandard quality, but use words as "not fantastic". The whole point of using a DVI port is to get a picture quality better than VGA, not worse.
8. I have had enough of this by this time and ask them for a refund on 16/10/14.
9. They avoid the question, I tell them clearly that I want a refund invoking their "No Questions Asked Full Refund Policy"
10. I get a response today 20/10/14 that since my PC is "used" they can't give me a refund.

Notwithstanding the fact that OO has had the PC all this time (except for the few hours of 25/09/14 where I couldn't use the PC because of it constantly updating and restarting, and then not being able to use it because the picture was of rubbish quality), how is it "Used"? It is not like a perfume where I have actually taken anything out of the CPU, or a CD/DVD where there is a chance that I may have copied it. The policy is clear, No Questions Asked Refund.

I am very disappointed with both the quality of their product, the response time and manner, and the whole experience. I have not wasted this much time on something so negative and will not recommend them to anyone.

Furthermore, if they give me a refund before this goes to Court, (which I can assure you I won't have any hesitation doing so, $700 doesn't just fall from the sky, I have to work very hard for every cent of it), I will delete this feedback, if not, I will go even further in shaming oo.com.au more publicly in any and every way, shape or form available to me.

Date Posted:
Ordered On: 23/08/2014
1
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kath would not shop at oo.com.au again.
NEVER use this company to by electronics
Paid $1531 for Samsung ATIV Tab 7 Tablet. The first one I received had a fault with the connection from the keyboard to the tablet, I returned this and it was assessed by the" tec team" as faulty. Another one was reposted out and another problem with the keyboard again! I was told I had left the two plugs in the tablet and thats why it wouldn"t work and they were sending it back to me. Really??? I had to retell the "tec team"that I had placed them back in as it stated to send it back in the original state. It was reassessed to deemed faulty.A third tablet was sent out and yes faulty again. I sent this back for a 3rd time and demanded a refund. After a week it was assessed by the "tec team" and stated it was fine. By this stage my patience was thin and I insisted it be reassessed, giving another description of the fault( even though this was put in writing with the return) After many phone calls, weeks passed and the returned of 3 different faulty tablets it was clear to me this was too many times to be coincidence. Where were these products being sourced from??? Be very careful buy electronics for this company. Over a month in time wasted.Worst online shopping experience ever! After alot of run around and stalling and with the mention I was handing it over to the financial ombudsman, a full refund was given. oo.com.au you also need to change delivery companies from Toll. Original Tablet left at front door(didnt even know it had been delivered, too hard to ring the door bell and hand it to me), it could have been a nice and expensive pickup for a dishonest neighbour! I also reported this incident to Toll and oo.

Date Posted:
Ordered On: 22/08/2014
2
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Sarah14567 would not shop at oo.com.au again.
Not Impressed
I purchased a new Kidcraft Sundae Kitchen from oo.com.au for my daughter. It was my first purchase from oo.com.au. I paid $199.95 for the kitchen and $26.21 for shipping. The product arrived relatively quickly but as we were building the kitchen we noticed quite a few imperfections in the wood. It became clear that the kitchen we received was repackaged. The previous owner probably assembled the kitchen, disassembled it and returned it before it was resent to us. The wood was chipped in quite a few places around the screws, there was even something that looked like white-out around one of the screws, probably to mimic the paint that was chipped off. There were a few numbers missing on pieces of wood requiring us to guess where they went when building it as well.

The kitchen still looked decent and was fully functional but it was quite misleading as the product I thought I was purchasing was advertised as new. We decided that we weren't going to return the product because it took us 5 hours to build and the effort of disassembling it and reassembling a new one was not worth our time. I called oo.com.au however to let them know that I was not impressed with the purchase and that I would not be using their service again. The customer service representative asked me to send her some photos of the imperfections which I did the same day. I called to follow up with her two days later as I hadn't heard back from her or anyone else from the company. She told me that I could return the product to which I reiterated that I would not because it was too time consuming and we just didn't have that time. I was then told that I could get 'up to $30 refund' for the kitchen due to the condition it was sent to us in. I agreed as it was better than nothing.

Bottom line, I'm pretty disappointed with the whole experience. I feel mislead that I was sent a damaged/repackaged item when the item was advertised as new (I wouldn't have purchased a repackaged item). Customer service wasn't great either and the 'up to $30' refund basically covers shipping (which I probably could have got for free anyway as I received an email right after the purchase notifying me that with my next purchase over $50, I would receive free shipping). I will not purchase any other products from oo.com.au as I have used online retailers that are far more reliable, trustworthy and helpful than oo.com.au.
Hi Sarah14567, so you're actually angry that they gave you a Refund? I am yet to receive $700 back from them and not happy at all so far, but the whole point of accepting $30 cashback would be that they give you this money to make up for the bad experience and you accept it as such.

Did you tell them that you are going to take the money and still post a negative experience? I just feel this is a breach of trust OO had in a customer, why else would they give you a refund?

Do you also leave negative feedback on ebay once you have complained to the seller and they have given you a refund or in their mind made up for your gripe?

When you take the money (despite the amount, remember, you agree to accept it, no one forces you), you should also respect the fact that by doing so, you are telling the seller, you agree with their way of saying sorry, and once you have accepted an apology, you don't go complaining to the world.

@kath has all the right in the world to post her feedback for what she had to go through, only to get her money back, not if she got to keep the product (which would have looked five years old in two weeks if kids get their hands on it - it is basically a toy), it wasn't new as advertised, as you say, and they gave you a refund of $30, which you happily took, what is the point of this complaint?

By the way, you still get your Free Delivery for purchases over $50, so effectively, you have $60 back...

ChunkiLaFanga posted on 16/10/2014

Date Posted:
Ordered On: 8/08/2014
4.3
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N/A
reptile would shop at oo.com.au again.
Good price, product and delivery times. Website, not so good
Ordered a pair of Sony Walkman Headphones and received 40% off metro delivery (saving of around $3).

I received my order confirmation and then my item was marked as shipped 3 days later. The item then arrived the day after. Less than 5 days in total from date of purchase to having the item in hand. Happy enough.

The headphones themselves are great (so far!). Have replaced all my other headphones as my main ones that i use now. I can only hope they last. Very happy with the purchase, and paid $100 less than retail.

OO's website isnt the best to navigate though. Searches often dont work or are very slow. Hopefully the can improve it to make for a better buyer experience.

I would buy from OO again (and recommend them to others), should they have something i am interested in

Date Posted:
Ordered On: 7/08/2014
5
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rolyat would shop at oo.com.au again.
Smell the roses!
On July 7 I ordered two CK One 100ml EDT Sprays. They were shipped on July 8 and received on July 11. I received emails confirming my order and advising shipping details. Terrific communication, a staggeringly low price and a great smelling Eau de Toilette.