Ordered a pack of 30 SIS GO Energy Bars. Prompt delivery, but when I opened the box, I saw that the expiry date was only 8 weeks away! Totally unacceptable to send customers product that is nearly expired. Have requested a replacement that has a reasonable used by date. Will see what response I get from oo.com.au
1. Energy Bars are meant to be had one a day, that is 30 days or just over 4 weeks, which means they would be consumed 4 weeks before the Expiry Date. 2. You haven't closed the matter with them, why not wait until the outcome before posting?
Furthermore, while you were super-quick to post a negative feedback, did you bother to come back and update your feedback after they had processed your claim?
Ordered an Everki Aperture Camera bag for carrying my camera, lenses as well as bits an pieces
From the date of placing my order, i received my bag within 7 days, so definitely happy with the speed of delivery
The bag itself is amazing. ive owned crumpler camera bags before (which cost upwards of $100). For a fraction (think 1/4) of the price, the Everki has more far more features (such as inbuilt cleaning cloth, integrated rain cover, plenty of pockets and straps). Compared to it, crumpler is merely a bag, whereas the Everki is exactly as it states - a professional camera bag with professional features.
very happy with both the service from OO and the quality of the bag - just make sure its big enough to fit your camera and all your lenses
easy and smooth transaction. great price and product
ordered a pack of 9 glasslock containers
prices seem good for the amount of items in the package. delivery was free, which was a bonus
delivery was made through australian post, so i received periodic emails notifying me that my item had been dispatched/was on the way/delivered
overall, only took a week from purchase date for my item to arrive
considering this purchase was made with xmas coming closer, i was happy with the time taken. im sure the couriers and australia post are all having a very busy time
the containers seem to be of high quality (im pretty sure ive purchased from the same brand before)
pretty easy and smooth transaction with no issues at all. will be happy to purchase from oo again
disappointedcustomer would not shop at oo.com.au again.
Poor Toll shipping and customer service
Bought a food processor from oo.com after I made the payment I found that Toll does not deliver to Au post parcel lockers. I rang Tollfast to change the delivery address, two days later I found the driver delivered my order to the parcel locker so they didn't update the delivery address I told them. So I rang to communicate again, they promised to delivery by the end of the next day, however, it was never there. I tried to ring oo.com customer service line many times, never was able to speak to anyone. I am very disappointed with the shipping quality and the customer service level. Would never buy anything from that site again. Would not recommend for anyone else.
Purchased a Ladies Beach Cruiser Bicycle as a birthday gift, given the rubbish email re a tracking number that no matter how many times you click the link you get nowhere. Received said bike after a week, only to find when lifting it out of the box it had chips off the paintwork, dents in the aluminium tyre guards & where the packers had strapped the bike together in the box had actually buckled the back wheel by splitting the inner rim of tube. I emailed them requesting either a replacement or a new tyre - that was 7 days ago with no response whatsoever except the automated we will get back to you jargon & a phone number that actually auto hangs up on you & is in no way connected. Phoney phoney phoney, will never purchase again from this site!
I ordered two sheet sets from oo.com.au and was very impressed to find that not only were the sheets significantly less in price compared to other department stores, they had a wide range of products (and sale items!) and the actual quality of the product was really good! shipping was moderately fast and the website is very user friendly! Next time i need bedding oo.com.au is the first place i will look!
I don't know where these other reviewers shopped, but it can't be the same oo.com.au that I did. I recently purchased 3 items from their site at the same time. After I paid, I received an email that they are sending the items separately by different couriers. I sent them an email to explain that I would not be home at all on the next couple of days, so could they please send after that. No reply. Sent another email next evening. No reply. Rang their customer service number - hung on for a while and eventually hung up. Sent another email. No reply. Took delivery of one item one morning, but couldn't leave home in case other item/s arrived. They didn't. Nowhere to leave items in apartment building, if I"m not there. Their so called tracking on line is a joke. It only tells you if an item has been 'dispatched', but not whether it's likely to arrive today, tomorrow, the next day. Some of the tracking emails you are sent contradict each other. I received a text this morning that one item has left the warehouse and will arrive 'today', but no indication of when, so I had to cancel a dr's appointment and have so far spend three hours sitting here waiting. And I've still got one more item to come. Their website, range, prices are great. Their delivery process and customer service are terrible. I would love to use this site more but will not.
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2. You haven't closed the matter with them, why not wait until the outcome before posting?
Furthermore, while you were super-quick to post a negative feedback, did you bother to come back and update your feedback after they had processed your claim?