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3.6 from 37 reviews
26 out of 37 reviewers would shop here again
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37 Reviews from our Community

Overall Review Summary
7
Okay:
0
8
5
Individual Review Summary
Service:
3.3
Shipping:
3.4
Pricing:
3.8
Warranty:
2.8
Date Posted:
Ordered On: 6/12/2014
1.5
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
Foxtrot would not shop at oo.com.au again.
Be warned about the aestivo outdoor furniture
Purchased Aestivo Outdoors 4 Piece Outdoor Setting , just before christmas, had some friends round to show new furniture and the two seater collapsed, shards of wood exposed, luckily no one was injured, the span across the front was a narrow strip of food that obviously could not take any weight. I reported this to OO, and to paypal, OO said before they could do anything they had to have the furniture back and i had to repack it, couldn't do that cause it was erected and bollocks if I was going to take it apart and repack as the boxes had gone. They arranged collection after i pack it in bin bags, then i had to wait for them to inspect and decide if a refund was warranted, I received it today almost a month after the embarrassment , no apology, no compensation, nothing. I wrote this to warn others about the furniture they provide, it is cheap for a reason, it is not well made. Customer care and service is poor. I am only grateful that my friends were not injured because of they had been it would be a whole new story