For our upcoming trip we needed some Apple equipment and ordered a 30-pin to USB Cable and an HDMI-to-HDMI Cable 1.8m on October 25 and received them on October 28.
Needless to say the items are of a high quality, the service was swift and the prices fair........with free shipping.
Kept in the loop at all times although delivery was very slow due to high demand of their products (Gold iPhone 5s). Due to high demand, it was close to impossible of getting one at a retail store so decided to purchase online instead. Returns/Refunds can be longwinded because it goes back to Apple via mail and not in store so keep that in mind. Any warranty issues though can be looked at in-store.
I bought my Macbook Pro 13" last year with extended warranty and other adjustments to the specs. The product came within a week and I've been using it ever since. Shipping, Warranty and Pricing is good but I can't stress how good the Customer Service is. If I ever have any troubles I can call or head to the nearest Apple Store for any assistance and the Employees are there to help. Take my word for it, Apple Australia is the way to go.
The product: I made the switch from PC to Mac, and it was a very easy transition. The laptop operates perfectly and has a long battery life.
The website: I am familiar with the website as I have purchased from it before, and it was very easy for me to use. Selecting and customising my product was simple, and a number of payment options were available. One technicality is that the education pricing is on a separate website to regular-priced products.
The shipping: Arrived in 4 days by courier, packaged well. The delivery person asked for a signature which I appreciated.
The price: The product cost $1,219.00 and came with a free $100 Gift Card. It was marginally cheaper than any Mac I could find at other stores.
Customer Service: I had a question about pricing and the customer service operator who answered my call was polite. She answered my question and made sure I didn't have any further ones.
Warranty: A free 1-year warranty was provided with the product.
When my old rugged Alienware laptop broke last year, I decided to make the jump and switch to mac for the first time: the latest MacBook Air. The apple store is especially friendly in navigating through the student discounts as it displays an entirely new website and the savings are fairly generous. Compared to mac products sold at retail outlets, the prices were competitive, however, whether you are truly getting your moneys worth is a different question. The service upon buying was top notch and I was able to check the status of my order as it progressed. The turn around was a bit slower than I would of hoped, however, once the order had been despatched it arrived extremely quickly. The included warranty, albeit short, is comprehensive and generous. Overall, I'm still happy with my mac and am writing this review on it!
iheartpaganini would shop at Apple Australia again.
very good service
Pre-ordered my iPad mini when it's just first launch. Although delivery took around 1 month, Apple always send update to my email so we know when to expect the delivery. Always love dealing with Apple! Professional service and they have never made customer felt lost with the order. Typing this with my iPad mini now :-)
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Needless to say the items are of a high quality, the service was swift and the prices fair........with free shipping.