SamD would not shop at Big Warehouse Spares again.
Terrible customer service
Why are Big Warehouse Spares advertising parts as available when they simply aren't? And why tell the customer they are dispatched when they aren't? And why take 5 months to get to the bottom of this and sort the issue only after constantly being prompted by me. And why not provide a phone number for customers to check the status of their orders or ask questions? Because they have no idea of customer service that's why. AVOID at all costs.
taztiger77 would not shop at Big Warehouse Spares again.
Don't buy from big warehouse spares
I ordered an oven element. I received it 4 business days later but it was far from the 1 that I ordered. You can't call them to talk to them because they don't have a phone number on their website. When you email them you get a reply a day and eventually they come back and day that the manufacturer has changed their design but it's the same part which it clearly isn't. I have attached photos of the past that I ordered the part that came out of the oven and the part they sent. Would strongly encourage you to look at another supplier.
Chanel would not shop at Big Warehouse Spares again.
Incorrect part sent - no reply to any emails
So mad that I have wasted $50 + freight for an item they sent me that is wrong. Ordered a fridge door tray with the correct model number and the one i was sent was way too big for our fridge - clearly they mucked up.
We have 2 yr old twins so money is certainly not something we throw around for the fun of it.
not a single email has been replied to and I want a refund...any ideas on how to do this seeing as they conviently dont let anyone make payment via paypal and have no phone number.
i smell scam
02 8213 2448 Here is their phone number. I phoned them and told them what my consumer rights are. They let me return the part but still waiting for my refund. They want a 30% restocking fee!! Keep the bad reviews coming
I returned my part after finally getting hold of them. They were so rude. Told me it was my error and the measurements were on the listing. They are so happy to pass the buck yet the item they listed is under the incorrect model..it is too big for my fridge model...so their muckup not mine. There are NO measurements listed at all so that is their error. They gave me $20 out of the $60odd it cost all up including return postage. Will be having my partner ring them and let them have it as restocking fees are bs and do not exist. Seriousky it cost $20 to hand a part to someone to put on a shelf? Get real. Thievery
HollowSOS would not shop at Big Warehouse Spares again.
Worst customer service ever. Don't waste your time!
I purchased a new lid insert for my blender from Big Warehouse Spares and to be completely honest, I wish I had just bought a brand new blender. After placing my order (of a product that was stated as AVAILABLE on their website) I waited for just over a month to get a shipping confirmation! Every time I contacted their customer support team I was spoken to rudely and just generally put down by their staff. It took about 5 working days for my lid insert replacement to arrive after shipping confirmation. I will not use Big Warehouse Spares ever again and I would recommend others to check their website terms and make sure that you completely understand what you are getting yourself into before you buy.
Their postage is VERY misleading. It looks like they offer free shipping, and in fact their 'Not Sure' option is listed as 0.00, and you click to buy and are charged a shipping insurance fee of $3, and 15 minutes later $15 delivery fee for a $13 part. All up you lose $30 and there's nothing you can do about it. And if you think the department of fair trading will help, think again. I lodged a complaint only to have it knocked back. They lied to them as well. If I want to take it up further it will cost me more than what I lost with them $30 or so. Good buy $30, you have been warned. By the way if anybody wants to call them their number is NOT advertised on their site but here it is: 02 8213 2448. If you have been ripped off like I was, you won't see your money again. If you haven't shopped with them yet, lucky you, AVOID THEM. But the number won't be any use, because they will just tell you they have already shipped it. (Yeah right at 9am in the morning.) These crooks just think they get the last laugh, but thanks to something called online reviews, they will learn the hard way that you can't treat your customers and get away with it scott free.
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