GadgetsBoutique.com.au [ABN 19 102 134 699] is a family owned business which began as a hobby. The owner started selling online seven years ago, buying and selling second-hand Nintendo games on eBay (Gadgets_Boutique_au).
With positive feedbacks numbering over 20,000, our little garage business has evolved into one of the most successful online accessory businesses in Australia.
Our philosophy is simple.
We source affordable yet high quality products at competitive prices. We offer a safe and secure online shopping experience We provide quick deliveries to you from our Sydney warehouse (usually within 2-5 business days).
If you have any concerns or feedback, please call us on +61 2 8005 5983 (9am-5pm EST) or drop us an email - support@gadgetsboutique.com.au
kglindon would not shop at Gadgets Boutique again.
Awful customer service & products
So, I ordered a LifeProof cover for my partner's iPhone 5s, which we purchased less than a year ago.... In March 2016 we were lucky enough to have a holiday and after testing the new cover prior in a sink, which is written all over the LifeProof packing, the front seal of the cover BROKE whilst in water. Sounds like I've made it up, but it literally just came apart. If you've ever seen a LifeProof case, the clear part on the front has completely detached from the case. Short story - Apple will not fix, naturally.. Contacted LifeProof, they will not fix, said its down to the company I purchased from.
Obviously rather hacked off as you can imagine. Contacted Gadgets Boutique, firstly took a while for a response and when I did get one, it had quite obviously taken less than two minutes to write and the explanation of 'Water may enter the phone if it's not sealed correctly' **put head in hands after writing a long detailed email** really bad customer service and worst product.. No doubt I will not get my phone fixed and not get a replacement cover = $789 down (no holiday next year!) ADVICE don't purchase a 'waterproof' LifeProof cover and don't purchase anything from Gadgets Boutique. EVER. Not only for the slow responses & non existent customer service, but I believe the product was faulty from the start.
ClockWorkOrange would not shop at Gadgets Boutique again.
Empty promises and slippery ifs and buts.
Similar experience as noted by Efte with Gadgets Boutique. Purchased 4 iPod Gen 5 protective cases that couldn't be sourced anywhere else, on the 5th of December, 2012.
An invoice came through to tell me all four items would be received at the very latest, by 20th of December or before. This did not occur.
I emailed them on December the 28 of 2012 demanding either my goods or my money back.
They responded immediately by telling me they had two of the four items in stock and were right on the brink of sending them.
These two items never arrived...
In fact, I heard nothing from Gadgets Boutique until I posted an unpleasant message on their Face Book site on the 29th of January, 2013 - two months later.
They immediately dispatched the two other iPod cases and these arrived promptly.
As for the first two iPod cases, Gadgets Boutique claim that this is a matter I must follow up with Australia Post, as the Tracking ID claims it was delivered... but it wasn't so now Gadgets Boutique claim it's not their problem.
I'm contacting the ACCC over this matter.
I suggest you do business with this online business AT YOUR OWN RISK. They are full of empty promises and I'm short fifty bucks
Store Representative
Customer purchased four cases, first two was sent 10 days later than the original estimated delivery time and the later two was posted a month later.
We made no excuse about the delay, the 5g cases was said to arrive by the 20th of December but didn't land till early Jan. This was simply unacceptable and we no longer advertise products with back orders over 10 business days.
It wasn't until we advised the customer of the extended delay we received abusive emails and foul language used to post on our Facebook page.
Second delivery claimed not received was sent with tracking by Australia post, showing item was delivered to the said address.
We haven't heard back from the customer since our last email but will email him to follow up on the outstanding claims today
The "promised delivery" which I have on record, was on or before the 20th of December, just in time for Xmas. It did not arrive nor was I notified that it wasn't going to arrive.
I asked for a refund as the promised delivery date was never met - again, I have this on record and I was refused, given excuses and still no idea of when they were going to be delivered.
Quote: It wasn't until we advised the customer of the extended delay we received abusive emails and foul language used to post on our Facebook page. End quote.
Miraculously, after I posted the foul language on Gadgets Facebook, I received the two cases. The remaining two however were apparently lost by Australia Post (exactly as Efte has reviewed here) and I did not receive any notification that the second two cases had been sent by either Gadgets or Australia Post.
So far, all Australia Post can tell me is that "someone" left it on my premises, but they cannot tell me where on the premises it was left.
The only problem here really was that I had to become publicly abusive to see any action to the matter. It was either that or take them to Fair Trading.
If Gadgets Boutique were a seller on eBay, they'd already have scored a grave stone.
Gadgets Boutique have emailed me since my first review here and promised to send the two remaining cases I ordered in late December, 2012, so we'll see what happens.
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Obviously rather hacked off as you can imagine. Contacted Gadgets Boutique, firstly took a while for a response and when I did get one, it had quite obviously taken less than two minutes to write and the explanation of 'Water may enter the phone if it's not sealed correctly' **put head in hands after writing a long detailed email** really bad customer service and worst product.. No doubt I will not get my phone fixed and not get a replacement cover = $789 down (no holiday next year!) ADVICE don't purchase a 'waterproof' LifeProof cover and don't purchase anything from Gadgets Boutique. EVER. Not only for the slow responses & non existent customer service, but I believe the product was faulty from the start.