Not cheap when you don't get working goods nor a return...
Received a PS3 disk that had a tiny chip in it. It will load but freezes in places so the game isn't fully useable. Paid the return postage to the UK for them to replace it. They said they 'cleaned it' and it would load for them, so they returned the same disk to me and would not refund postage. Apparently a chip doesn't constitute faulty goods. I even went to a third party repairer to ask if I could just pay to have it fixed to avoid dealing with this unhelpful company more, but the repairer said that even just from a glance, they could see that whilst the chip was tiny, it was clearly too deep to be useable. So now I am out of pocket now for the game, plus postage, plus I'm told I can gamble again and pay postage to them again, but if they can load it they'll just return it again, so it'll just end up costing me more, especially as I now need to go elsewhere to purchase the game again seeing I can't get a return through Ozgameshop. Again, cheerily, they said they'll put player points on my account for my next purchase, but still won't fix this purchase by paying postage or giving me an assurance they'll refund nor replace the chipped disk if I resend it to them.
If you don't want to wait 5-6 weeks to receive your item or a refund for your item, don't buy from Ozgameshop. No tracking is offered. Ended up buying the item locally.
I received faulty item, had to send back to UK to get refund. Postage from Aus to UK costed me a fortune. They promised to refund postage cost too, but I never receive it. Have been chasing for it about a month. DO NOT order from this site. You can communicate with them only by email. No phone number to contact. They can ignore your email anytime. Waste time. Waste money. It does not worth! Their price is cheaper because of their unreliable service. Poor quality product and service!!
I was advised the game (Rocksmith) was despatched on 28th April and a second item on the same order was despatched on 30th April.
The second item arrived on 9th May, no sign of the first item. When I wrote to complain, they asked me to check the delivery address & advised I had to wait 25 working days before they would investigate!
It is now 2nd June, still no sign of the item, and I have just been asked to confirm for the FOURTH time that the delivery address is correct - incredibly frustrating. They repeatedly just trot out a standard response (check the delivery address) without reading the email trail, and have done nothing to resolve the issue! They have had my money since 25th April, I have nothing!
Placed an order for a Pre-order item, release date was just under 2 weeks away from when I ordered it, that came... and went with no sign of my product.
They took my money, and 2 months later I STILL do not have my item.
I have lots of correspondence but all it says is
"I understand your frustration with this, however unfortunately we can not provide information which we do not currently have."
They have offered a refund, but of course they cannot pay me back the money my bank has charged in international transaction fees.
They should never have taken the money without having the product to supply.
This company is irresponsible and should not be trusted.
Slow delivery + nonchalant response = poor service
I preordered / bought Assassins Creed III 3 Game Xbox 360 for $65.99. The game arrived a month after the release date. I sent them an email asking why it had taken so long to get to me given I had preordered the game. In response I was told that the game had arrived in a "reasonable amount of time". I disagree and would have at least liked some sort of explanation (even something like 'we had an unexpected number of orders to satisfy for this popular game). My disappointment was compounded by the fact that the game was available at my local stores for $69. I waited an extra month for this highly anticipated game to save $3. No warranty is offered with the game as it is from the UK and I live in Australia (however I don't mark that as poor service as that was my own choice).
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