I was quiet impressed with the over all marketing campaigns and look of this website. Their low prices and free shipping were also a plus.
The cons were that it took ages for my order to arrive and when it did the clothes were such bad quality and made of the worst materials. One of the buttons was falling of the jacket and there were loose threads sticking out on one of the blouses i order. I definitely wont be shopping from there again.
This site offers free shipping to Australia! Love that. However, the quality of their goods is not so great, prices are a bit high for what they're worth.
I received my order in 7 business days which is standard for shipping from the UK. I ordered a pair of flatforms which arrived in the shoe box in a satchel. They look good on but the sizing is on the small side so my toes and feet are really cramped in.
The description didn't warn us of this, I wish it had! Overall, I had an easy transaction and I'm feeling a bit 'meh' about my purchase but at least there were no problems.
I don't think I will be back unless I really love what I see.
This was my first purchase from Boo Hoo, I had seen them on tv and decided to give them a go since they have discounts for students. At the time of ordering, they also had free express shipping because it was close to Christmas.
The blouse looked a lot nicer in the picture than it did when it arrived. It was not chiffon, it felt like sandpaper and rough. It wasn't worth my while posting it back for a refund since they are located in the UK and the postage back is at the buyer's expense.
Overall, the quality was shocking, postage was fast and free. But because of the quality, i would not purchase from them again.
I've shopped here a few times and I have to say that I much prefer ASOS.
The quality of the goods are not particularly good, and a lot of the time I was rather disappointed with the quality of the actual item compared to what was shown on the website. I actually had to return a bag that I purchased because it did not live up to my expectations from the pictures I had seen on the website....
Some items have been ok but overall, even with the free shipping I'm not sure if I want to shop here again.
On this particular order I ordered a oversized knit which honestly wasn't of very good quality and for the price I paid, I could probably buy a better item at Valleygirl or Ally etc.
I am beyond disgusted from this website. It is NOT trustworthy to shop here. Don't believe me? Go to their website and see for yourself. They advertise that "they pay for duties and taxes" and that there "will be no surprise charges". However, I am being SLAMMED with duties and taxes (I live in Canada). I am beyond livid because that is the whole purpose I shopped there, and spent over $100 which isn't pretty with taxes and duties. Under their terms and conditions it says that the customer is responsible for duties and taxes. So how come they are advertising that THEY pay for them?? Who runs a business like this?! Their customer service is horrible as well, I have sent 5 e-mails regarding my purchase and have not had one back in at least 2 weeks. I feel like I'm being scammed. I hate boohoo.
If you order from boohoo, you will be the one crying! Boohoo sells cheap clothing at a cheap price. That would be alright if they didn't have such lousy customer service. If you order from them, be prepared to be one big unhappy customer. To prove it, try and find a contact phone number so you can call them. They have so many problems, they can't handle the calls so they don't give out a number. And if you try to use their system of tweeting and direct messaging, expect it to take days to resolve your issue. I just gave up!! They may tell you they resolved your problem because they said "sorry" but "sorry" is all you will get and all you will be if you order from them.
The website was not iphone friendly which made navigating and viewing products frustrating. The photographs don't resize always and was slow to load. I had to use my laptop as it was a much better experience and easier to navigate.
I also didn't complete the checkout process (last minute mind change) and was sent a follow up email to notify me of this and a link to complete the order. This is a very useful service (first time ive seen this).
Boohoo also sends feedback emails asking customers to provide feedback which indicates they are willing to refine their website to suit customer needs =)
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The cons were that it took ages for my order to arrive and when it did the clothes were such bad quality and made of the worst materials. One of the buttons was falling of the jacket and there were loose threads sticking out on one of the blouses i order. I definitely wont be shopping from there again.