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4.6 from 39 reviews
36 out of 39 reviewers would shop here again

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39 Reviews from our Community

Overall Review Summary
4
Okay:
0
1
2
Individual Review Summary
Service:
4.5
Shipping:
4.6
Pricing:
4.7
Warranty:
4.4
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Date Posted:
Ordered On: 21/10/2012
2
Overall Rating
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bern1celee would not shop at iherb again.
Horrible service and shipping
My main purchase was a brush set. Since I didn't want to pay for the international shipping, I went ahead and purchased a few other smaller items to make use of the free international shipping they offered when buying above a certain amount.

Shipping took a month. And when I opened my parcel, the brush set was no where to be found. I wrote in twice to ask about it. The attitude they had was rude. All the staff said is that they don't re-ship international items and they will refund me the amount. I WANT MY PURCHASES NOT MY MONEY BACK! I wasn't even given a choice. So if I wanted my brushes, I'll have to go buy them and pay for shipping all over again when it wasn't even my fault. Worse still, the amount refunded was much lower than the amount of the item. I'm not sure whether they'll blame it on the exchange rate but the AUD-USD exchange rate is not that significantly different.

Horrible horrible experience. I will never recommend this site to anyone and will not purchase from there either.