This review is for the highpoint store in Marybirnong!!! I haven't had the bag not even for a six month period! Bag fell apart, they did absolutely nothing about it and did not care one single bit!!!! Don't bother buying !! You will get disappointed!!!
No customer service, would not order online with then
I ordered a present for my daughter on the 30/6/2014, for her 21st birthday tomorrow. 10 days later still no bag, my credit card was charged on the 30/6. Followed up with Oroton earlier in the week and got told to track with courier. Called courier who could not locate, called Oroton who told me they did not have a direct line to the courier so would have to email them. I told them I would cancel order, to which they said the had 10 working days to deliver, which is today! Oroton customer service then told me the tracking number was not the one they emailed me, regardless of me reading it directly from their email. Needless to say I have no present for my daughter grandparents to give my daughter for her 21st, and Oroton could not careless. They are rude, and ignore the fact I have paid them for the goods and the courier, and they have a duty of care to resolve this. I will now put a dispute on with my credit card company for there charge due to goods not received. No wonder people shop off shore.
My second order from Oroton's online shop. The first order contained a couple of item with scratches so had to refund them. This time the wallet I ordered was in perfect condition and even packaged/wrapped better. Overall a great experience. Fast postage (received item within 6 business days) especially seeing as it was a 50% off sale. Website easy and clear to navigate too. Would definitely buy from here again. Good idea to sign up for emails so you know when they have sales.
Oroton had a 50% off sale recently and I purchased 3 wallets and 1 pair of cufflinks for xmas/birthday presents. Great prices as 50% off all those items. easy to order and pay for online. Dispatched 4 days later via courier. Delivery is now $15, probably because they use a courier company now. Small price to pay for your goods to arrive safely. very happy with the purchases and delivery time. One wallet did have a small mark on it but I just exchanged it for another one in the store.
Quality Product. Took some time to receive and pricing is not desirable, but what can one expect from a high end brand.
Bought:
aalto silk singlet $AUD 57.50
signature o small umbrella $AUD 26.00
signature small O umbrella $AUD 26.00
chrysler companion $AUD 158.00
It did take some time to recieve the product, but we were provided with a tracking number that ensured we were up to date with the whereabouts of the product. The wesbite is straightforward, elegant and easy to use.
Purchased the classic style oroton handbag with leather trimming, the online sale price was less than half than the retail stores. Delivery was only 2 weeks and I am very happy with the bag and efficient delivery.
No empathy poor customer service. I purchased oroton umbrella. It had sharp edge not manufactured properly. I cut my finger with it and was in distress. called oroton office didnt ask how I was just said u need to have receipt and hung up..I will never buy their product.
"Very happy with the price. Bought a "Black contrast collar polka dot dress" for $10.56, "Beige sleeveless bow organza blouse" for $15.47 a..." Read More
"I recently placed a large order at forever21 and i am very impressed with the quality and price of the clothing as well as the speed of th..." Read More
"I was searching online via Google for some chocolate candy bar places within Sydney for my wedding. I came across this website which had r..." Read More
Don't bother buying !! You will get disappointed!!!