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4.3 from 10 reviews
10 out of 10 reviewers would shop here again

10 Reviews from our Community

Overall Review Summary
6
Okay:
0
Bad:
0
Poor:
0
Individual Review Summary
Service:
4.1
Shipping:
4.3
Pricing:
4.5
Warranty:
4
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Date Posted:
Ordered On: 5/05/2015
3.7
Overall Rating
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N/A
reptile would shop at New Frog again.
Good prices, generally good delivery times and communication.
Ordered some underwear as a backup replacement. You can never have enough. Delivery was free.

I received an order confirmation, but not an item dispatch email. After a couple of weeks, i decided to check my account and order, to find that it was marked as shipped (date unknown).

I decided to wait a couple more weeks for a package to arrive before i followed up on my order, though this was the first time (i think) that i've not received an "order has been sent" email.

Happily, my order arrived just over 3 weeks after my order was placed. So a bit of order anxiety for no reason.

Underwear was fit for purpose.

As a once off experience, not receiving an email update regarding my order was not the best experience, but at least i could log into my account to see that it had been sent.

Happy to continue to purchase from NewFrog again.


Date Posted:
Ordered On: 7/03/2015
3.7
Overall Rating
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N/A
reptile would shop at New Frog again.
Don't always believe what you see in the pictures. Disappointed.
Ordered a scarf in preparation for the oncoming cold.

As per usual, delivery was free.

An email confirmation was sent once my order was placed. My order was then marked as shipped the next day.

My order arrived 2 and a half weeks later, which is typical of orders shipped from overseas.

The scarf was actually very disappointing, with poor stitching, which was already coming apart straight out of the bag. The pattern on it looked lopsided. In fact, it was almost as if it was a cast off scrap they'd decided to sell. Definitely didn't look as nice and as classy as it did in the photos onsite. Not to mention, super thin.

Wasnt worth the hassle of chasing them up on it, so i decided to call it a write off.

Bought many things before from NewFrog, and most experiences have been good, so this failed purchase won't stop me from buying from them again. I guess, pictures don't always tell the correct story

Date Posted:
Ordered On: 29/01/2015
4.2
Overall Rating
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reptile would shop at New Frog again.
Had issues with the order, but customer service was helpful
Ordered a hand crank torch to have around the place in case i didnt have batteries handy. as with all orders, shipping was free.

My order was confirmed the same day, but only shipped out 6 days later. My item arrived 15 days later, but was damaged (crushed).

I contacted customer service and had to send them a picture of the item. Once it was confirmed, they offered me the option of a refund or to re-send the item. I chose to wait for a re-send.

It took another month for my replacement item to arrive. But this time, at least it was intact.

Not a good experience in terms of purchasing the item and the time taken (luckily i wasnt in a rush to receive the item), but i can say that their customer service was helpful.

So, overall, an acceptable purchasing experience (not everything goes perfectly all the time and its the customer service, post purchase, which matters).

Based on this, i will continue to purchase from NewFrog

Date Posted:
Ordered On: 12/07/2014
4
Overall Rating
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N/A
reptile would shop at New Frog again.
Great service, product not so great
I placed an order for an exercise belt for a friend who was complaining about an expanding waistline.

Shipping was free, with the order being marked as shipped 6 days later. The item arrived just over a month later.

I generally allow 6-8 weeks deliveries for any purchases i make from China, so this fell within the acceptable time frame. No complaints there.

It seemed that the belt worked for approximately 3 weeks of non-daily use before i was informed that something had stopped working.

I didnt bother to chase up on it, as i hadnt expected much for the price paid. it would most likely have been more effort than it was worth.

No problems with the service from NewFrog, but would definitely not be buying an exercise belt (or similar) from them or any other seller again.

Date Posted:
Ordered On: 8/07/2014
4
Overall Rating
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N/A
reptile would shop at New Frog again.
Item never marked as shipped, although it did arrive. Overall, good
Ordered a devil shaped bottle opener as a present for a friend

I never got an item shipped confirmation, though i did get an email acknowledging my payment. The day before i was about to write an email to NewFrog to enquire about the status of my item, it was delivered. Delivery time was effectively 2 weeks from the date of payment, so i was happy, just worried that it was never shipped!

Friend seemed to like the novelty of the bottle opener, so i'm happy with that too.

Would consider buying from NewFrog again

Date Posted:
Ordered On: 10/04/2014
4.3
Overall Rating
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N/A
reptile would shop at New Frog again.
Good prices with pretty quick delivery times
Ordered a sling camera bag for an easier, more compact way to carry my camera and lenses

Placed my order on the 10th, marked as shipped the next day, to arrive 12 days after shipping.
So a total of just under 2 weeks from date of purchase to have the bag in my hands.

Quite happy with the time taken, and wont complain.

The bag itself seems of good quality, with enough pockets and dividers to comfortably hold my Compact System Camera and 2 lenses, with separate compartments for a spare battery, memory cards etc

There are a few changes I would have made to the design of the bag to make it more functional and easier to use, but overall I'm happy with my purchase.

Will have to go out in the field to truly test the bag.

My first purchase from NewFrog and from my first experience, it wont be my last