DO NOT BUY FROM HERE !!! many other websites sell the same phone, buy it from somewhere else!!
Terrible customer service. here is my experience.
1. Paid for express shipping - took 1 month to arrive
2. Phone touch screen failed to sense touch.
3. They asked me to send it back for repair, as due to long shipping no longer covered by the replace refund guarantee
4. Paid $50 to send it back.
5. after 3 months of having the phone it was sent back.
6. Still broken with the same fault.
7. they refuse to do anything but make me send it back to them again for repair, even though its clear they cant fix it, at another $50 expense to me its just wasting money.
Terrible customer service, i sure if your phone is not faulty then things may be ok, but it's not worth the risk. So many other websites sell the same phone, i strongly suggest you buy it from somewhere else.
Ordered 2 x smart phones (not top of the range - Leagoo Alfa 5's) as well as action camera and headphones - paid extra $41+ for DHL delivery (even though postage free in original price).
That was on 18th November 2015 - all confirmed - delivery 3 - 7 days, then the delays started....
The headphones and action camera (Go Pro lookalike..) were eventually sent to HK after 1 week ..... I paid the customs fee via DHL UK - (whilst still in HK...) - however when delivered I found the headphones remote and volume control broken and the action camera has a missing 16Gb TF card.
Smartphones ...
Originally not told anything - just order accepted delivery 3 - 7 days OK Then I was told 'slight delay for 2 days' ...OK ... no sweat. Then told out of stock and restocking in a few days ... OK liveable Then told out of stock and don't know when they are going to be in stock - these were bought as presents... absolutely miffed now..!!
Asked what phones they had in stock (so that I could change my order and get 'some phones' - they did not even reply.
Lots of emails bouncing around - really annoyed I used them.
Have lodged a claim with PayPal for a refund of some of the order value - (at least they confirmed that we are n dispute as they sent an email saying they will no longer deal with the order.....!)
IF YOU ARE THINKING OF USING THEM - BEWARE OF THE LIES
I am now waiting weeks to try and get my money back.
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Terrible customer service. here is my experience.
1. Paid for express shipping - took 1 month to arrive
2. Phone touch screen failed to sense touch.
3. They asked me to send it back for repair, as due to long shipping no longer covered by the replace refund guarantee
4. Paid $50 to send it back.
5. after 3 months of having the phone it was sent back.
6. Still broken with the same fault.
7. they refuse to do anything but make me send it back to them again for repair, even though its clear they cant fix it, at another $50 expense to me its just wasting money.
Terrible customer service, i sure if your phone is not faulty then things may be ok, but it's not worth the risk. So many other websites sell the same phone, i strongly suggest you buy it from somewhere else.