I ordered a dress from Lucy In The Sky, this was my first time ordering and it was quite a good experience! The dress was exactly as shown in the pictures displayed on the site, and the sizing was correct as well! I would recommend to purchase maybe early or middle of the week on a weekday to ensure that your parcel comes in a few days, because there's free express shipping to Australia. Although the shipping was good and fast, I found it a little unsafe that they just left my package outside my house. So I would probably advise people to send it to a workplace, PO box or make sure that someone will be home.
I ordered two dresses on express overnight shipping from this site. One was received the next day, however I was notified via email that due to incorrect restocking, the second was not actually available and my money would be refunded. Which would have been fine if I was relying on the dress for a function that weekend. Major letdown.
Lucy in th sky is a American company - originally situated in Australia. Because of this the delivery for express took 2 weeks when it says 5-8 days. When my dress did arrive it fitted perfectly and shipping was so cheap! I love it and will be shopping here in future. However no returns I do not believe - overall it's a good online shop
You must be joking. OR someone who works for them.
I am very happy with my dress that I bought from Lucy in the Sky! However, I ordered it on the 5th of April and it did not come until the 23rd. While I understand that the package was coming to PA all the way from Australia, I still was shocked at how long it took. On top of that, apparently I needed to sign for it, and no one was home. I had to go pick it up from the post office the day after attempted delivery. I was pretty annoyed to have to wait ANOTHER day and have to go out of my way to get it. It would have been nice to know ahead of time that I would need to be home to sign for it. I understand this is just a safety precaution on their end and they don't want my package to get stolen, and I do appreciate that, but I've never heard of signing for a $20 dress! Also, the items on Lucy in the Sky sell out EXTREMELY fast, and they don't send pictures of what you ordered in your receipt. I actually forgot what the dress looked like! So I suggest taking photos of whatever you bought for that reason, lol. If you are from the US, and want to order a dress for a specific event, just know you probably won't get it for 3-4 weeks! So keep that in mind! I love my dress and am overall happy, now that the waiting is over. I probably won't shop there again, just because I'm impatient, not because of them. But I do recommend it if you don't mind waiting.
Before I received my dress, I couldnt stop telling people how great this site was because I thought the styles were fantastic. However, I have quickly changed my mind since receiving the package.
Negatives:
- Poor quality. For the price I paid for the dress ($60) I expected better quality material and more professional sewing skills. The material was too thin and gets creased/wrinkled. It sure didnt feel $60. The stitches were also poorly done.
- Clothes get sold out too quickly.
- No refund policy, only credit note available.
Positives:
- Ordered on Saturday morning and they delivered it on Monday (express shipping free for orders over $30). I wasn't at the address when they delivered so the courier called me and was willing to take it to my workplace the next day for no additional cost.
- The styles are nice but I just wished there was quality to match.
- There are sites (eg peppermayo) selling similar or even exactly the same clothing but lucy in the sky sells it cheaper. I don't know if it's because it is imitations or because it is poorer quality that's why.
They do offer free postage on returns of full priced items if you inform them within 7 days but I have yet to test out how promptly they reply to queries about returns
Overall, I don't think I will be purchasing online at this store again. I can find better quality at similar prices in store.
rach.shopper would not shop at Lucy in the Sky again.
Terrible!
I placed a few orders in August and received all of my items in good time. I asked for a refund on a few of the items and I was told I could have it due to the number of items I ordered. I still have no refund and have sent numerous emails with no response. I called them this morning and spoke to a lady named Clare who was really helpful. She had to keep putting me on hold to discuss my refund with the manager. In this time I heard him in the background bad mouthing me and in general being a massive pr**k! Still no refund and I loved their clothes but I will never order from them again! Terrible service and disgusting attitude from the manager! I worked for a company like them before that didn't pay wages etc and just fled! I'm so sorry that has happened to the staff here in Australia! Karma is a b***h though and I hope they get what's coming to them!
I have made a total of 11 purchases at Lucy in the sky and have spent hundreds of dollars at their store. The pricing is AMAZING. I am an avid online shopper and find the same dress, always more expensive than Lucy. Quality is goood too. HOWEVER, I have had two orders never received. The first order, was $93. I never received it. I called the couriers please, they said nothing could be done. I called Lucy, they said it was a matter of the couriers. The courier driver said he placed it inside my mailbox, however I live in an apartment and only have a little slit wide enough for a letter, not a package with three dresses. I called the couriers two more times, both times they said they would get back to me and never did. So I lost almost $100 and received nothing.
The second time the same thing happened, the package was lost, I called couriers, he said it was delivered when it hadn't been, and then I called Lucy and she said they can't do anything. I called back a few days later and spoke to someone else, she gave me a full refund ($45) for the lost item which was helpful, just wish something was done about my first item.
Lucy was definitely my favourite online shop however I no longer can shop here due to it happening twice.
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