Chantelle would not shop at Lucy in the Sky again.
Worst shopping site
I ordered a dress on the 4th of September, it is now the 20th of September and my item hasn't even been SHIPPED. I've spent thousands on items from Lucy in the sky so disappointed to see it turn into the worst site to buy from ever. Customer service is beyond a joke.
I ordered four items in the one order on 3 December 2015 and I was advised I couldn't use my store credits with my order, so I paid for my order in full. I was advised that the first item was shipped separately seven days after I put my order in, that the second item was shipped almost fourteen days after the original order date and I then received an email stating that the third item was no longer in stock almost three weeks after I had put my order in and paid for it. I had emailed them previously chasing up where all my items were only to be fobbed off with excuses and dates that shipping never occurred. I received my first item on 23 December, the second and third items in early January. I was furious as it had taken over a month to receive three items (their website states 5-7 days) and I still had no notification of the fourth item being shipped. All staff were extremely unhelpful and refused to refund my money as I needed all the items for the Christmas period. I was finally able to receive advice that the fourth item was never shipped, I had to request a refund and I am still waiting for the refund over three months later for one item. When Lucy in the Sky was originally Australian owned, I ordered all the time, they were fantastic, lovely and shipping was super fast. Since now being American owned it has turned to absolute dust and they also don't advertise that they are no long Australia owned. I would never ever order again from Lucy in the Sky and I would urge you to rethink about your next order. I have tried contacting them to let them know my frustrations and as always, they did not care nor offer a refund or anything of the kind.
hayleyshaye would not shop at Lucy in the Sky again.
GONE DOWNHILL- AVOID
I have ordered of Lucy a lot in the past, they were really quick and I received my package in a number of days. Something has changed, and now they're terrible. I ordered 3 items 3 weeks ago. They have so far only shipped 2 of them, and they shipped them after the 2 week mark! Its now been 3 weeks, and 1 item hasn't even been shipped, and the other 2 haven't even left the US yet. My guess is I'll receive 2 after the 4 week mark, and the other one- who knows?! Dont order off here,
MaireadDoyle would not shop at Lucy in the Sky again.
DO NOT ORDER FROM HERE
This is by far the worst service I've ever come across. I don't make much money so was excited to spend when I got paid and this website kept popping up on my Facebook feed. I got an email 2 months later saying ONE of the items was delivered. I never received it there was no sign of even an attempt of Delivery. I had been emailing asking to cancel and they said I would get a refund in the next 10 days but not for the one item that was delivered as they said they don't need proof of signature. So for the other two items I waited for the refund and after a further two months I have still yet to get my money back they don't reply and have been so horrible when they do. DO NOT ORDER. There's plenty of reliable websites like Asos or Misguided that you can stick to.
This was a horrendous experience shopping with this site, and I will never be shopping here again.
I placed three different orders and only received one. The quality was horrible and I requested to return the item. Customer service was extremely unhelpful and said they would provide a return label, which they never did, even after multiple request.
The two items that I never received, I am still trying to get my money back for, which seems it will not happen. They keep saying they will give me store credit, which has not happened, and now I can't even access my account.
Store Representative
Hi acd2,
Sincere apologies for any problems - clearly, there appears to have been some issues with your order.
We do check every style before it dispatched and unlike some other online stores, what we photograph is physically what we dispatch. In the case of any issues with quality or sizing though, we do pay for all return postage.
Unfortunately, we cannot locate your order through the information provided so we cannot help further - we cannot see any orders placed around the date of 02/18 with your username details ('acd2').
For us to resolve this problem, can you please contact us at 213-278-0968, (M-F, 10-5 PST) or at pay@lucyinthesky.email, and we'll get this issue resolved as soon as possible. Again, we sincerely apologize for any inconvenience.
We haven't received any contact from you here. As we could not link any orders from the details provided, we cannot help resolve the issue.
Again, can you please contact us at pay@lucyinthesky.email and we'll resolve the issue ASAP, and we'll look to compensate you for any issues, which we completely acknowledge are not ok.
asta.richter would not shop at Lucy in the Sky again.
Terrible customer service
I purchased from their online website and it said the item would take 5-7 days to deliver. It had been about 2 1/2 weeks and still no item yet.
I e-mailed customer service, they replied back saying it was back ordered (I got no e-mail informing me). Then I got an e-mail (3 days later) asking if I would like to wait for the back order or get re-funded. I immediately e-mailed back saying I wanted a refund.
I then get my item mailed to me (another week later I may add--total 3 weeks late) so I e-mailed back saying I wanted to return the item and get my refund like I asked for.
Customer service said they never got my request for a refund, and they do not offer refunds! I could not even return my item because it was shipped WITHOUT a receipt or purchase information!
This whole company is just very unprofessional, not helpful, and the item I purchased was bad quality after all this! I would NOT recommend this company to anyone!
Store Representative
Hi asta.richter,
Firstly, we apologize for any issues with your order and we appreciate your feedback.
As per our shipping timeframes, most orders ship within 2 business days and are delivered in 1-3 business days (if domestic). Unfortunately, some current styles may take up to 10 business days to be shipped, as outlined again in our shipping timeframes. Normal shipping timeframes are being restored within the next couple of weeks.
We outline that for any returns, all a customer needs to do is to contact us within 7 days of receipt of the order - as long as the style is in original condition, there is no issue. We pay for return shipping for all domestic orders, the label has all your information so no receipt is needed.
Unfortunately, we cannot locate your order through the information provided - we cannot see any orders placed around the date of 03/14 with your username details ('asta' and/or 'richter').
For us to resolve this problem, can you please contact us at 213-278-0968, (M-F, 10-5 PST) or at pay@lucyinthesky.email, and we'll get this issue resolved as soon as possible. Again, we apologize for any inconvenience.
We haven't received any contact from you here. As we could not link any orders from the details provided, we cannot help resolve the issue.
Again, can you please contact us at pay@lucyinthesky.email and we'll resolve the issue ASAP, and we'll look to compensate you for any issues, which we completely acknowledge are not ok.
I have emiled you multiple times, yes you do remember me and my order because we emailed back and forth. I still have the emails and your company refused to help me or try to refund me. I emailed your customer service and then they stopped replying back to me. Overall, such poor customer service and not helpful to customers especially when in fact the problem was not even my fault. Again, anyone looking to shop here do NOT, save you time and money!
I have been a customer with Lucy in the Sky for 2 years now. I used to have zero complaints with them until now.
I placed an order for 2 items on Feb 28, and another for 1 item on March 1. I only received 1 of the items within about 7 days, but I thought it was strange that it shipped as "partial shipment". I've never experienced any kind of e-commerce site that ships items as "partial shipment".
Weeks went by and still did not receive my other 2 items. I work in e-commerce, so I understand if a product is out of stock - it happens. However, I was NEVER informed that it was out of stock. I only knew that from work experience and also by checking their website I could clearly see the item was not even available in my size.
The email I received from "Clare" said how "we acknowledge that it has gone past the amount of time needed to dispatch the items" and I was promised $10 store credit for waiting. That was a complete and total LIE. I NEVER received the $10 store credit to this day.
I consistently checked the website to see if any of the items would be restocked. I realized finally that one of the shirts were available in my size again. Yet, STILL they did not even prepare the item for shipping. I had to send an extremely irate email letting them know that I can clearly see my size is available online now.
It is absolutely ridiculous that a customer has to remind you to send a package for them!
If I had never consistently checked up on my order Im sure I would have never received it because it would have gone out of stock - again.
What's even worse is that the other shirt I wanted was never restocked in my size and it is no longer even available on the website. I ordered the "open shoulder collared shirt dress in mocha", which is now displayed as "product not found".
At that point I completely lost it. How can you promise to send an item that you never even expected to restock in the first place?? On top of that, no one even bothered to inform me that this shirt is no longer available, which I find very sketchy.
I am supposedly being processed for a refund at this moment, but by reading other reviews - who knows how long that could take.
My advice - BUYER BEWARE!!
I like the prices and the clothes on their site. Even the quality isn't too bad (for what you're paying). However, NOT WORTH THE HASSLE.
It's a shame a company with so much potential has gone to absolute shit.
Will not be returning to shop here - ever.
Store Representative
Hi 'mba1222',
Firstly, thank you for the feedback - we are trying something new and we acknowledge growing pains with our operation. That doesn't excuse poor customer service or anything clearly.
We're happy to hear that you like our prices and the variety on our website. Our aim is to provide good quality styles, without the regular retail mark-up (physical or online), with free shipping included. We're almost there in making it work without any issues whatsoever, which we are thrilled about, but again, that doesn't excuse these issues from this specific time period.
Unfortunately, we cannot locate your order through the information provided so we cannot help further - we cannot see any orders placed with your username details ('mba1222').
For us to resolve this problem, can you please contact us at 213-278-0968, (M-F, 10-5 PST) or at pay@lucyinthesky.email, and we'll get this issue resolved as soon as possible - we will also look to compensate you for all the problems. Again, we sincerely apologize for any inconvenience. We do care about what we do, so the feedback is greatly appreciated.
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