I bought a Nina Ricci perfume (a white apple shaped bottle with pink patterns on it) that was of limited edition. I saw this perfume while on an overseas trip and later wanted to buy it. I decided to buy it online and I decided to buy it through this store.
I ordered this online and within two days it was dispatched and sent to me. I received it in a normal Australian Post box with lots of cushioning around the perfume. They had also provided me with a free sample of a random perfume I have never heard of.
Overall I was happy with the experience and would purchase from Hot Cosmetics again if they were to supply perfumes that I wanted (hopefully, they will be able to provide the next Nina Ricci perfume on their website so that I can buy from them again!)
I had also communicated with this store in the past before regarding other perfumes. When I had emailed them my questions, they were very prompt to reply (usually wihtin 12 hours). They are an Australian based company so you can expect quick replies and decent delivery of your perfumes (without needing to worry about your parcel getting lost overseas).
'WARNING' !!! 'DO NOT BUY FROM THIS SITE' !!!!
I totaly 'DISAGREE' !!!!!! I placed an order and paid in full and still nothing. Phone calls never answered and emails never get replied. On 3rd August 2013 it would have been 3 months since I placed the order worth over AU $100. I don't know how this website is still up and running. I don't believe any of these other comments about 'Excellent' service are real, unless it's 'Sven' 'ITSELF' writing them. Personally I think this site is a scam & will soon be shutting down and the scammers will take our money with them. All we can do is warn others 'NOT TO BUY' from it. I'm going to post this 'WARNING' everywhere !!!!!
STAY AWAY This site is potentially fraudulent. I too have ordered and paid for perfume in June and have not received goods or heard anything. I have now lost $200
WARNING I think if this review is true then you are extremely lucky i too have ordered perfume lukily only $30 worth but am still waiting, and no answer to the calls or emails i am sending, SHUT THEM DOWN!!!
You guys have to realise that I had ordered from this site MORE THAN A YEAR AGO and that things may have changed . I have not ordered from this site since then since I have found better bargains on ebay (and prefer to shop on ebay anyway).
I placed an order and paid in full and still nothing. Phone calls never answered and emails never get replied. On 3rd August 2013 it would have been 3 months since I placed the order worth over AU $100. I don't know how this website is still up and running. I don't believe any of these other comments about 'Excellent' service are real, unless it's 'Sven' 'ITSELF' writing them. Personally I think this site is a scam & will soon be shutting down and the scammers will take our money with them. All we can do is warn others 'NOT TO BUY' from it. I'm going to post this 'WARNING' everywhere !!!!!
Ordered perfume 13th July 2013 and still waiting. Have emailed Sven several times. Had responses from "on its way" to promising a refund. (Still waiting). Very, very ordinary performance, Sven. And yes, I will be lodging a complaint with Fair Trading DO NOT ORDER WITH THIS COMPANY,
I'm experiencing the same since May 2013. Now he doesn't reply to my emails at all. This site needs to be shut down before they steal more money from consumers. I don't know how it can still be up and running.
This site exits solely to take your money. Think of it as a donation to Svens pocket as he has no intention of sending anything that you have ordered. I ordered in June and after 3 emails still no product. He will send the "it will be sent in the next week" email to stop the pay pal claim so beware. Why hasn't Pay Pal disconnected with this site as I was under the impression they linked up with reputable sites with a good track record
I'm experiencing the same since May 2013. Now he doesn't reply to my emails at all. This site needs to be shut down before they steal more money from consumers. I don't know how it can still be up and running.
I ordered perfume in July 2013, it never arrived, lots of excuses from Sven, no action. He promised to refund my money, I reported him to Consumer Affairs in Melbourne and he told them he would refund my money... I am yet to receive my money. How can this company continue to take peoples money.
I'm experiencing the same since May 2013. Now he doesn't reply to my emails at all. This site needs to be shut down before they steal more money from consumers. I don't know how it can still be up and running. Does reporting them to Consumer Affairs help?
Consumer Affairs in Victoria phoned them and got an assurance that he would refund my money, however they have no power to make it happen. They suggested that I lodge a claim with VCAT - small claims if I don't receive a refund. So far no refund....
I ordered perfume for my sister from Hot Cosmetics, its now almost a month ago and nothing they took payment a day after i ordered it and thats the last that i have heard, i have emailed them and tried to phone but nothing, i either want my money back or the perfume, but not much i can do if i cant contact them.
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I ordered this online and within two days it was dispatched and sent to me. I received it in a normal Australian Post box with lots of cushioning around the perfume. They had also provided me with a free sample of a random perfume I have never heard of.
Overall I was happy with the experience and would purchase from Hot Cosmetics again if they were to supply perfumes that I wanted (hopefully, they will be able to provide the next Nina Ricci perfume on their website so that I can buy from them again!)
I had also communicated with this store in the past before regarding other perfumes. When I had emailed them my questions, they were very prompt to reply (usually wihtin 12 hours). They are an Australian based company so you can expect quick replies and decent delivery of your perfumes (without needing to worry about your parcel getting lost overseas).
I totaly 'DISAGREE' !!!!!! I placed an order and paid in full and still nothing. Phone calls never answered and emails never get replied. On 3rd August 2013 it would have been 3 months since I placed the order worth over AU $100. I don't know how this website is still up and running. I don't believe any of these other comments about 'Excellent' service are real, unless it's 'Sven' 'ITSELF' writing them. Personally I think this site is a scam & will soon be shutting down and the scammers will take our money with them. All we can do is warn others 'NOT TO BUY' from it. I'm going to post this 'WARNING' everywhere !!!!!
'WARNING' !!! 'DO NOT BUY FROM THIS SITE' !!!!
This site is potentially fraudulent. I too have ordered and paid for perfume in June and have not received goods or heard anything. I have now lost $200
I think if this review is true then you are extremely lucky i too have ordered perfume lukily only $30 worth but am still waiting, and no answer to the calls or emails i am sending, SHUT THEM DOWN!!!