I ordered a dress from this website for an event one month prior. When I received the dress it was an extreemy cheap and poor quality fabric and the sizing did not match the website discription. I returned the dress asking for a larger size. It took then 3 weeks to process it and didnt send me my dress instead issued a store credit.
When I asked for a refund they tried to tell me they had not received my return. I had to lodge a case with paypal. I fund this business to be extreemly un professional and unfair to deal with. Be wary as pop cherry are the same reatailer
vimalgoyal4512 would not shop at Hello Molly again.
Bad Customer Service
Don't shop at hellomollyfashion.com As good as the merchandise they claim to be the customer service is as bad when it comes to returning the merchandise specially if you are outside Australia. The item was defective and was not anywhere close to the website description. They wanted me to take a picture and send them which is another hassle. Then they refused to take the item back and said we have to send it back at our own expense which was $25 shipping charge. And then they will not issue a refund but they will give store credit. This was after several phone calls from New York and emails back and forth. Don't buy from them. You will never see your money back.
I ordered from Hello Molly, very excited about the dresses as I planned to wear one of them at my daughter's and my son's combined birthday party. The dress said to wash gentle so I put it in a lingerie bag in handwash mode on my machine. I do these for silks, bras etc and have no problem. The dress was so cheaply made that the tassles all came off. I told Hello Molly. They called me the wrong name (even though on the internet you can clearly see who the sender is) and then they said they would only be reimbursing me $15 credit through my account... which I can only claim if I purchase something else through their site. Really bad customer service. They don't care about us, only our $$$.
Did they send you a confirmation number right away?
I ordered a dress Monday night and it was at my door Wednesday afternoon. Very fast delivery especially good considering that postage is free. My dress looked exactly like the picture. Will definitely be shopping there again
I live in the US and I ordered 3 dresses for my 21st birthday coming up next week. It was extremely last minute but I was convinced their shipping was fast. My order status said "suspect fraud", and I was worried I would not receive my order on time. I tried calling customer service after I realized the time difference meant that service office hours where over for the weekend. I wrote an email explaining my situation. At 8pm, Sunday, US EST, I called again and Tina picked up in under 10 seconds. She assured me, that my suspect fraud status could have been something as simple as a billing address not matching, and that as soon as the payment was processed fully it would ship out.
She even went ahead and reassured me by also replying to my previous email a few hours later saying my products have been shipped, and even remembered our phone call.
I am so happy the way she handled my problems, and I can't wait to get my dresses!
I was ordering two dresses from this site. Kinda nervous about the sizing so I read some reviews then decided to order in medium. I received text message alerts when my order was being shipped. Got my dresses and when i opened the package I was happy the quality was good. Tried them on and I was so glad I ordered a size up. The dresses fit perfect! I would defiantly order from this site again.
This place is by far the best place to shop for quality and fast shipping. (that is if you live in Australia) Not sure what its like overseas as i dont live there but im sure it would be fine!! I have bought over 7 dresses from this place and every single one has fit perfectly and came the next business day. Although the prices are around 60 dollars your paying for the awesome quality and the express shipping is just a bonus :) cheers!
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When I asked for a refund they tried to tell me they had not received my return. I had to lodge a case with paypal. I fund this business to be extreemly un professional and unfair to deal with. Be wary as pop cherry are the same reatailer