Ordered a couple of CDs at really good pricing - much cheaper than most retailers :) Shipping was right in time, even a bit earlier.
One CD got mixed up with something else but they corrected it very quickly when I contacted them. They emailed me a return label, to return the cd free of charge. They also haven't charged me for postage of correct item.
Purchased the Harry Potter Complete Bluray Film Collection
Much cheaper than local prices (around 30% cheaper - even after shipping). The blurays have no region lock so are compatible with all bluray players
The payment was made via PayPal on the 17th but surprisingly, only dispatched on the 30th. It took 2 weeks to arrive. So roughly a total of a month from date of purchase till receipt of product. Not bad, but not great.
I was informed via email about successful payment and dispatch, so was happy about the communication.
For the savings, am happy to buy again and wait a little for delivery.
CDwow/WowHD was one of the very first websites that offered cheap video games to Australians with new pre-orders usually around only 50 Australian dollars.
Shipping is also free if you spend more then 60 dollars, however new releases only get to you a week or two after it is released but you pay for what you get.
I have used Wow HD on several occasions when I have been unable to find a fair price with another retailer. They often keep some lesser known titles and a selection of titles which are hard to find. As a movie fan, I love that they stock collector'd editions, movie books and soundtracks. You can get so much in one place all for good prices AND great shipping price to Australia. Shipping speed is usually great from the UK, taking around 7 days in total. Their customer service is fantastic. On one occasion I received a damaged item and their team were very fast with their response to my problem and again with a solution. Great company with great values.
Purchased Regular DVD boxset listed as available on Wow e-store website (title released a while ago and readily available elsewhere) & it was on backorder for one month, & during that time DVD still shown as available for purchase on Wow website, even though they don't have stock & my backorder going nowhere, so I cancelled order. I gave WOWHD a go as I researched them & they are Elan Media (Aust) which has local bricks and mortar representation, but if they are going to continue to list stock for sale that they don't have & cant get, I'll stop using them.
I have used WOWHD/CDWOW for many years now, but must say that over the past few weeks I have had an absolutely horrendous service. Several things have gone wrong, and have had absolutely NO assistance Customer Services people. To the point now, where they have taken my money and I have no CDs The list of complaints is LONG
Order item 6 weeks ago, still have yet to receive this item, 51/2 weeks after despatch, a subsequent one was eventually re ordered, but as yet has not been despatched, so have cancelled.
I again ordered another item 6 weeks ago and again, has not been received, then I contacted Customer Services (after 21 days), as yet, haven't even had a response!!!!! Have 2 other items which I also still haven't received, but not allowed to do anything as within the 21 days!!!!
Two more items were not even despatched after a month, contacted Customer Services, who informed me that I could wait (possibly up to another 2/3 weeks) or cancel. I chose to cancel. THREE days later had no response, when I contacted again, was informed THIS MORNING (15th May) that I could not cancel as they were in the process of being despatched. Well they were not three days ago when I cancelled, I have now been told that i have to wait for these and will not be refunded - one of them shows as not even being despatched on my order list!!!!! They have now taken to ignoring my emails and dismissing the issues and any refunds!!!!
Beware, they seem to have turned into Scam Artists!!!!!
Ordered Feb 26 wit item in stock and only got despatched March 6. It's now March 25th and still have not received the item. Have a contacted the customer service team, but they have not got back. Bunch of thieves.
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One CD got mixed up with something else but they corrected it very quickly when I contacted them.
They emailed me a return label, to return the cd free of charge. They also haven't charged me for postage of correct item.
Overall, would be very happy to recommend them.