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2.9 from 197 reviews
100 out of 197 reviewers would shop here again
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Bloomex
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Bloomex

197 Reviews from our Community

Overall Review Summary
24
9
21
72
Individual Review Summary
Service:
2.9
Shipping:
2.9
Pricing:
3.2
Warranty:
2.7
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Date Posted:
Ordered On: 7/05/2014
1.3
Overall Rating
Service:
Shipping:
Pricing:
N/A
Warranty:
Carlea would not shop at Bloomex again.
Disgusting experience
Never use this company - they delivered on the wrong day (after me double checking it would be mothers day), the flowers were wilted and the bunch mainly consisted of leaves and the card wasn't signed. Advised the company three times of the problem and no response - and the live operator closed the session the first time I complained and the second time showed no interest in fixing the problem and said "ok" when I advised I will be reversing the payment. Now a credit card dispute is taking place.
Store Representative
Hello Carlea,
Sorry to read about the courier delay and that you were not completely satisfied with the flowers you received. Bloomex stands behind products and services with a very high customer satisfaction rate, so I'm sorry to hear of the problems with your order. I trust by now it was all resolved.
Thank you for the feedback.
SIncerely,
Bloomex

Bloomex.Australia posted on 4/12/2014
Wow what a prompt reply - not! No the issue was never resolved - you are a bunch of rip off merchants. I hope your business fails sooner rather than later.

Carlea posted on 8/12/2014
please help by reporting this company here
http://www.fairtrading.qld.gov.au/lodge-your-complaint

Linda1989 posted on 11/05/2015

Date Posted:
Ordered On: 18/08/2014
1.3
Overall Rating
Service:
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N/A
DavidA would not shop at Bloomex again.
Poor service and an embarassement
I ordered flowers for a funeral with 2 beforehand.

The flowers were delivered a day later than planned and the item delivered was much inferior than the photo indicated.

The bouquet was a $55 arrangement (excluding card and delivery). The delivered product appeared to be a $15 bunch of flowers.

I complained to Bloomex, who have not addressed the delivery issue but stated that the delivered product may not match the photo - so my bad luck I guess. Their remediation was a store credit excluding delivery, a 50% refund in cash would have been more useful but I am more put off by the bad outcome than cost.

Caveat emptor
Store Representative
Dear David,
Thank you for the feedback. We apologize for the late delivery as our courier was not able to reach your area as planned. We were also sorry to hear that you did not enjoy the quality of the flowers. We did provide a credit for the full amount of the order, which we hope you made use of. We stand behind our products and services with an approximately 98% satisfaction rate, but unfortunately sometimes courier delays do occur.
Kind regards,
Bloomex

Bloomex.Australia posted on 4/12/2014
please report them here
http://www.fairtrading.qld.gov.au/lodge-your-complaint
This needs to stop!

Linda1989 posted on 11/05/2015

Date Posted:
Ordered On: 19/10/2013
1.2
Overall Rating
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Moonobserver would not shop at Bloomex again.
Unaccountable, no flowers received and no customer service reply
I purposely booked the flowers 2 days in advance to accommodate any unforeseen circumstances, yet my friend did not receive any flowers from Bloomex. It is now the 23rd and still no flowers and no reply from customer service, I doubt I will ever get back my money. I have left clear instructions for your company to call my friend in case you can't find her at the delivery place, yet my friend received no calls and no flowers. Your company is really quite bad, do you know how bad this made me look in my friend's eyes? I hope you do not purposely send her dead flowers later on just to make me look even worse.
Store Representative
Hi Moonobserver,
Thanks for the feedback. Sorry to hear of the confusion, sounds like the instructions could have gotten knackered somewhere between us and the delivery company. If you still would like to take up the issues with customer service, please call them at 1800 451 637 and they may be able to rectify the situation for you if it's as described. Thanks very much and all the best.
Sincerely,
Bloomex Australia

Bloomex posted on 1/11/2013
please help by reporting them here
http://www.fairtrading.qld.gov.au/lodge-your-complaint

Linda1989 posted on 11/05/2015

Date Posted:
Ordered On: 22/12/2015
1.2
Overall Rating
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tig1 would not shop at Bloomex again.
Poor service, no delivery, rude staff
I ordered a center table piece for a large family christmas dinner. It was ordered in advance (not last miute) and planned for delivery 24/12/15. I was away so could not go and select the flowers myself as I usually would so I used Bloomex.

This was a huge mistake!

They confirmed the order and took my money! Then did not deliver. No phone call, no email (oh except the one confirming my order and delivery date/time!)
I went to the live online chat as no-one was answering their phone.

1st I was told there was no update.... then that the flowers were sent with Fastway and they didn't deliver on time... Oh and BTW they (and us) are closed until 4th Jan..... Then they said we can't make anything until 4/1....
Which was it?.... Fastway didn't deliver but you made it OR you can't make it.....

Then they were extremely rude when I said it was poor service and said " No. That's Christmas. Lot's of orders. Lots of problems with delivery. Fastway accepted our orders for delivery. They didn't answer us since tomorrow'.... Which doesn't even make sense!

I told them to notify their manager that we require a refund then never heard a word back!

If I spoke to people that way I would be unemployed!

Date Posted:
Ordered On: 21/12/2015
1
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damicoang would not shop at Bloomex again.
terrible
Flowers delivered weren't what I ordered. Delivered 2 days after requested delivery date. They used fast way delivery company obviously not fast. Flowers were sitting in hot water. Tried contacting bloomex by email and on their toll free number and no reply. SHOCKING SERVICE

Don't use this company get them off online ordering

Date Posted:
Ordered On: 19/12/2015
1
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kblenkiron would not shop at Bloomex again.
Horrendous service
I ordered flowers 11 days ago that were supposed to be delivered in the 21st Dec (9 days ago). The flowers have still not been sent and and after several emails going back and forth I have still not got anywhere. I keep receiving emails that ate just templates and have nothing to do with my complaint ie. they cannot offer a refund on flowers that have been delivered (note above, flowers still not delivered)! Another email said "as stated in our policies, photos must be reviewed within 7 days of delivery" Now after telling them in every email sent (at least 8) that the florets haven't been sent they still are not getting the picture. I have even tried cancelling the order and requesting a refund but cannot get my point across as they don't seem to actually read my emails.
I strongly recommend you avoid this company
I got told they "wounldnt" entertain my complaint

samlou posted on 11/11/2016

Date Posted:
Ordered On: 9/03/2016
1
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N/A
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N/A
NoraD would not shop at Bloomex again.
Don't use Bloomex if you care when the flowers arrive
Ordered flowers for a doctor in Brisbane who was retiring. This is someone who I've known for 25 years. They advertise next day delivery, but I ordered on the 9th, for delivery on the 16th, so well in advance. I ordered delivery for the day before her final day, so there would be no hiccups with delivery.

In spite of the considerable lead time, the flowers were not delived on the 16th. They were not delivered on the 17th, the last day of practice.

I didn't receive an sms or call from my friend by the evening of the 17th and so contacted Bloomex, to find they hadn't delivered (yet). No apology. No acknowledgement the order was late. No notification of nondelivery. At that point they said they'd deliver in the "next couple of days."

Of course, delivery to a hallway in front of an empty office wouldn't have made much sense, so tried to cancel the order. I said I was upset by the fact my flowers hadn't reached the recipient, and the person at the call centre in Auburn was dismissive and rude. At this point I found various review sites where the reviews were often of similar issues, many, many bad reviews.

I tried to get a manager, and was put on to someone who gave her name as "Carolyn Bloomex" and insisted that was her real name. She was downright rude, and when I complained and pointed out that not only was the flower delivery a disaster, but there was no apology, she said "I don't need to apologize."

This is the sort of business this is. They don't care, as long as they get their money. They don't care if the flowers get delivered, or if they get there on time. They don't care if costomers are unhappy, and they don't bother to let them know if there are problems. They run a shonky, undependable business, and aren't worried if customers are unhappy. After all, they are online, and there are always more suckers.
Store Representative
Hi Nora, Thank you for your feedback. Do you have an order number so that we may follow up with the issues mentioned?

Bloomex.Australia posted on 5/04/2016
Couldnt agree more! SHUT BLOOMEX DOWN

samlou posted on 11/11/2016