I don't usually write negative customer reviews because they seem trivial - I know companies have off days, and they shouldn't be judged on a single order, but my experience with Bloomex was truly awful. I payed extra to have 6 long stemmed roses and a small teddy bear delivered to my partner on Saturday for our anniversary. However, that morning I awoke to an email stating that they had cancelled the order, and would not be delivering it until Wednesday. When I called the Bloomex customer service line the first time, I received no response. The next time my call went through, but to say the employee was unhelpful would be an understatement. The pricing on the site is generally quite good, but with the money I payed extra (only to have it delivered on Wednesday), I could have gone through an alternative retailer for cheaper.
I also find it interesting that they state they can't deliver on Saturday's - yet at the checkout, Saturday is listed as a delivery option for extra payment. I wonder how many other people have fallen for this?
Overall, it's a decent business model that COULD do well, but their customer service is appalling.
Store Representative
Hey BJUDD,
Thanks for the feedback on your experience. Sorry to hear of the mix-up. We do in fact deliver on Saturdays; the only occasional issue is for same-day delivery on Saturday, to more remote areas -- is that what might've happened in this case?
Our sincere thanks for using Bloomex, and we hope to see your business again down the line.
I wouldn't consider the Gold Coast 'remote' by any means, and there was nothing to suggest that this was the case in the email I was sent on Saturday morning.
I am also yet to be reimbursed for the extra money I payed to have the flowers delivered on Saturday - I have contacted your customer help line, to no avail.
It's now Thursday, and I still haven't received my delivery (which had already been delayed to Wednesday). According to their customer service line my order wasn't processed, despite the fact that payment has been taken from my account. I even called on Saturday morning to confirm the delivery dates! Hands down one of the worst companies I have ever dealt with - this is the first time I've even written a review, because their service is honestly that awful. Do yourself a favour and go with a different brand. It may cost a little bit extra, but you're at least guaranteed to receive your order! Now I have to go through the process of getting a refund! Waste of time and money.
Hi again BJUDD -- Thanks for notifying us. I have specifically looked in to your case and found that there was a logistical issue with shipping your specific combo on the Saturday; there seems to have been some mix-up with the customer service agent. We will be adjusting the wording on our site to completely ensure this sort of situation doesn't happen again. I just looked at the order system and see that a refund is pending. These cases are exceedingly rare, but we sincerely apologize all the same. Regards, Bloomex Australia
The website is fine to use, however I would prefer to know the cost of shipping prior to reaching the end of the shopping cart purchase. I've used this site several times and the flowers are always high quality.
Just ordered for my sisters Birthday Website is easy to use and they have great specials Just waiting on end result....delivery and end product. Will contact my sister at the weekend and find out I am ordering from New Zealand so its always hard when you dont see what you are buying
I have used bloomex on 2 occasions and the recipients have been delighted with their flowers - very fresh, beautiful arrangement. Easy to order and delivery was on time
GOOD POINTS: **Very good price for the flowers, they are very cheap and affordable compared to alot of other stores.
NEGATIVE POINTS: **I signed up & paid an extra $40 for a year free shipping, which does not automatically go on your account you have to add a code everytime, but it only allows you to add 1 code, if you have another discount code you want to add it wont let you which, rediculous system. **I have had issue with ordering flowers for a funeral or sympathy & they turned up being BRIGHT Yellow or Orange when i specifically ordered white & purple for a funeral. **Be warned Customer Service are very unprofessional & extremely hard to understand (overseas call center), they do not help resolve issues, it just confused me even more, then hung up on me.
I've used Bloomex twice now and been happy with the service. I bought flowers. Bloomex helpfully updated me on the status of the order. They are the best value on-line florist I could find.
"I ordered a herb set for my sister's 30th birthday and spent over $100. One showed up dead, plus late and they didn't honour the discount ..." Read More
"I purchased a new single from my favorite artist, upon payment the download file was corrupted. I emailed their support and received the f..." Read More
"I always buy Moxie products so when I found out they introduced something called the Moxie Box Club where they'd deliver all my female hyg..." Read More
"I ordered some towels and a loom band kit from here on Monday night during a quick free shipping promo they had on. I also used a $10 gift..." Read More
I also find it interesting that they state they can't deliver on Saturday's - yet at the checkout, Saturday is listed as a delivery option for extra payment. I wonder how many other people have fallen for this?
Overall, it's a decent business model that COULD do well, but their customer service is appalling.
Thanks for the feedback on your experience. Sorry to hear of the mix-up. We do in fact deliver on Saturdays; the only occasional issue is for same-day delivery on Saturday, to more remote areas -- is that what might've happened in this case?
Our sincere thanks for using Bloomex, and we hope to see your business again down the line.
Regards,
Bloomex Australia
I am also yet to be reimbursed for the extra money I payed to have the flowers delivered on Saturday - I have contacted your customer help line, to no avail.
Cheers.
Thanks for notifying us. I have specifically looked in to your case and found that there was a logistical issue with shipping your specific combo on the Saturday; there seems to have been some mix-up with the customer service agent. We will be adjusting the wording on our site to completely ensure this sort of situation doesn't happen again. I just looked at the order system and see that a refund is pending. These cases are exceedingly rare, but we sincerely apologize all the same.
Regards,
Bloomex Australia