Ordered flowers for my wifes birthday 6 days prior to the date, the flowers did not arrive until the 20th and were just left out on the doorstep. Contacted them to advise and got offered a discount off my next order - like I would even consider using them again.
Do not use Bloomex, they are unreliable and the after sales service is awful.
Store Representative
Hello, Sorry to read about your negative experience with Bloomex. I have forwarded your post to our customer service manager. We apologize for the delivery delay and hope that you use the store credit to try us again, so that we can provide you with a better outcome. Best regards, Bloomex
I ordered flowers for a funeral with 2 beforehand.
The flowers were delivered a day later than planned and the item delivered was much inferior than the photo indicated.
The bouquet was a $55 arrangement (excluding card and delivery). The delivered product appeared to be a $15 bunch of flowers.
I complained to Bloomex, who have not addressed the delivery issue but stated that the delivered product may not match the photo - so my bad luck I guess. Their remediation was a store credit excluding delivery, a 50% refund in cash would have been more useful but I am more put off by the bad outcome than cost.
Caveat emptor
Store Representative
Dear David, Thank you for the feedback. We apologize for the late delivery as our courier was not able to reach your area as planned. We were also sorry to hear that you did not enjoy the quality of the flowers. We did provide a credit for the full amount of the order, which we hope you made use of. We stand behind our products and services with an approximately 98% satisfaction rate, but unfortunately sometimes courier delays do occur. Kind regards, Bloomex
Never use Bloomex! They do NOT deliver what you expect! I tried to upload photos but the sever crashed.... But please read!
Recently for Mother's Day, I ordered a bouquet from the Mother's Day Designer Collection. This collection had a selection of 4 types of flowers in pale pink, purple and blue tones.
I ordered for the delivery to be on Saturday the 9th May, and paid extra for this delivery.
Last year I used Bloomex and although I did not see the recipients result, I had the opinion the service was good. I received an email with discounts for this Mother's Day, yet I paid $10 more than what the email stated...
Now, the flowers were delivered on the Friday at 745am. They were delivered by FastWay couriers. And the flowers the recipient received were nothing like I had ordered.
I have since sent a complaint to Bloomex but as a result, they are avoiding all possible responsibility. The bouquet I ordered, as stated about, had 4 kinds of flowers. My recipient only received ONE kind. Irises.
Bloomex Management are now using a clause of theirs to remove responsibility;
"Bouquet includes Designers Collection of a beautiful mix of at least 12 stems of assorted Mothers Day themed flowers or a single type of flower, like Roses."
Well, I would have been happy with Roses! Not Irises! I could have easily have gone down to the local super market and gotten a bunch of Irises for 1/4 the price I paid for this shonky bunch. I have used many online florists in the past who deliver what is expected. Having a clause like Bloomex does is just a way to remove their responsibility but still retain the cash. Because I doubt I am the only "customer" to have been ripped off giving them a good profit margin.
If you do decide to use them, and want to send a message with the arrangement, don't expect a little card to be attached as every other florist does. No, Bloomex wants you to buy a card. Otherwise the message comes printed on the top part of the delivery details, on the back of which is Bloomex Advertising and a "special offer"!
One last smaller detail, the flowers do NOT come with a pouch of flower food. Flowers from Coles come with it, and those flowers are cheap as chips!
Abysmal service from the moment I paid. I ordered, and paid for, same day delivery for a really special occasion - the flowers weren't delivered for another 24hrs, and also to the totally wrong address. I had to arrange separate courier for the flowers to be delivered to the correct address which, when they finally arrived, looked nothing like the flowers I had ordered, and we're entirely innapropriate for the special occasion. When chasing this up with Bloomex, I was given the run around and no help whatsoever. Still no refund on my same day delivery.
Absolutely abysmal service. Never use them.
Store Representative
Hello,
Thank you for feedback on the product received. We apologize that the product did not meet your expectations. At Bloomex we are committed to customer satisfaction. Can you please provide your order number so we can follow up on your issue. Sincerely, Bloomex
Absolutely disgusted! Ordered a dozen ASSORTED roses for my mum for Mothers Day and when she received them they were almost dead!! The petals were brown and wilted and the babies breath was dead. Also, she didnt receive assorted roses, all she got was pink! The flowers were almost drooping. By Mothers Day, only 2 days later my mum had to throw them out!!! She went and got a bunch from Aldi for $10 which were 100% better than what Bloomex sent out. When I called customer service, I was spoken to in rude manner by 2 different women and hung up on, twice!! So much for providing excellent customer service and Freshest Flowers guaranteed. I would NEVER use this company again. When I asked for my money back I was told that isn't an option and they would resend my flowers. I didn't want anything to be resent. I don't trust who this company have as their flower suppliers and would NEVER use them again for ANYTHING!!! I think the pictures speak for themselves. Don't waste your time with this company. Flowers and customer service are HORRIBLE!!!
Store Representative
Hello Clare,
Thank you for feedback on the product received. We apologize that the product did not meet your expectations. At Bloomex we are committed to customer satisfaction. Can you please provide your order number so we can follow up with the issue.
This is the first time I ordered from bloomex and it will be my last time also. I ordered for my husbands 30th birthday. I even paid for a delivery fee of $14.95 which most of the other flower delivery do it for free. The flower has NEVER turned up!
I called their service number at the end of the day and a girl called Wendy answered the phone and said she can't tell me why the flower is NOT delivered. She will need to check and reply me by email or phone call by the next morning! What a piece of crap! Why would I want to know why my flower is not delivered on next day when the birthday is already over.
I requested refund or a callback within an hour, she refused and said she can't do anything.
At the end she hang up on me. This is absolutely the WORST experience I have ever from any service industry!
DO NOT ORDER FROM THEM!!! YOU WILL BE SO DISAPPOINTED!!!
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Did not arrive. Contacted Bloomex that night and requested a full refund.
I was told my complaint was passed on to management.
Flowers arrived very early in the morning before my wife got to work(where they were to be delivered to), the day following her birthday.
No apology.
Refused a refund as they were delivered(even though this was after I had contacted them for a refund).
Just got the delivery charge returned.