Flowers never delivered, total disappointment, feels like a scam
I ordered flowers, a teddy bear and a card, well in advance of the delivery date.
The courier went to the office address at 12pm when everyone was out to lunch.
The courier saw my colleagues returning to the office but he left in his car, instead of making another delivery.
Bloomex Service Reps claimed that the courier tried calling the recipient several times and went back again to make a redelivery. ALL FALSE.
BLOOMEX AUSTRALIA is a SCAM! NEVER TRUST THEM WITH YOUR MONEY!
Store Representative
Hello, Thank you for the feedback. We are sorry if the recipient was not at the provided location when the courier attempted delivery. Our couriers do not know when a particular lunch break occurs and may not be able to determine who the recipient is from among the colleagues going into an office building, but a delivery attempt was made. We did also attempt several re-deliveries in an effort to complete your order. I have passed this to customer service who will look into your resolution. We stand behind our products and services with a nearly 98% satisfaction rate and are sorry that you were not completely happy. Best regards, Bloomex
I am a male/customer of your Australian service; Brisbane, Queensland in particular.
I am currently living in Longreach, QLD and in a long-distance relation with my fiance who lives in Brisbane, QLD which is a 14 hour drive from my location.
On the 3rd of November, 2014 I placed an order #1189297 to be delivered on the 4th of November 2014. At this time, I was unaware the warehouse that puts the orders together was closed for the day. I thought that due to the fact that I was able to select the 4th as a delivery date, that i was to be sent.
At 5:00pm on the 4th of November 2014, I was notified by the intended recipient of the flowers that the flowers did not get delivered. I contacted the company querying this. They notified me that an email was sent at approximately 7am on the same morning say it is unable to be delivered. This email was sent to my junk file and I did not notice it until after this phone call.
They informed me that it was to be sent on the 5th of November. My fiance was not going to be at the delivery location from this date until the 9th of November and would not be able to receive the flowers. I informed them of this and they stated that it was too late, and that the flowers were in transit and would not be returned. I told them the flowers would have no recipient now and would not be able to be collected for 4 days and would surely be wilted or not in good condition.
I stated I wanted a refund on my flowers as I paid a lot of money for them and they are now essentially worthless. They stated that once the order has been changed to "delivered" then I can claim non-delivery and get store credit. I was displeased with this as I no longer wanted the flowers as they were for a specific occasion, which has now passed and that I wanted my money back. They refused.
Since then, I have been in contact with a few persons at the Brisbane location. I am overly displeased with the customer service I received. I was not treated with respect and this made my overly agitated and furious. They would not offer an outcome which was suitable and I was unable to speak to the persons I wished to speak to. (The managers)
When I requested I be called back when the manage was in, they said they would pass on the message. I did not receive a call.
When I asked the name of the person I was speaking to, she said it was Sarah, but nothing else. When I told her she was not helping my situation and being highly unsympathetic, I was hung up on. This made my 100% angry and I will never be using the company again for my flower deliveries.
I am still waiting for my money back. They told me I can claim non-delivery once the status has been changed to "delivered" but it has been 1 day since the supposed "delivery" but the status has not been changed. I an unsatisfied with the service I have received. I paid an excess of $50 for flowers which were never claimed or delivered to the intended party. I would like a refund on my product.
I expect a swift reply.
Regards
Jacob.
Store Representative
Hi Jacob, Thank you for providing your post. We were sorry to hear about the confusion regarding your order, and that your email update went into your spam folder by mistake. We apologize that the courier was unable to deliver to your area. Our overall customer satisfaction rate is nearly 98% so unfortunately your order was the exception. I believe by now that things have been resolved as we did make several attempts to sort out a resend of your products and/or provide credits. If you are still dissatisfied with our products or services please feel free to get in touch again as we stand behind both. We also responded on Facebook, which we hope provided some added clarity. Sorry again that the courier was unable to deliver to your area and that you did not see the email in time. Best regards, Bloomex
I received flowers yesterday for a condolence from this company. The flowers were nice enough although going brown on edges. But the msg sent was totally inappropriate. The message was printed in smeared ink on the receipt right under were the delivery details. The receipt also offered discounts and included advertising material. On these occasions it is not only undignified but truly tacky to have a message sent like this. These are special memories from friends which are keepsakes for this sad occasion. I cannot keep this message because of the disrespect shown. I suggest they review service and research etiquette for funerals
Store Representative
Hi there, Thank you for the post. We are sorry to read that you did not feel the message was adequately presented. We genuinely appreciate the feedback and I will pass this post to our manager at customer service. We are always looking for ways to improve, and we welcome all responses from our customers. Best regards, Bloomex
disappointed don't waste your time and keep your money
I placed an order on 17/11/2014. They had an option for next day delivery. To date 72 hours later the order is still not delivered. I requested an explanation for the delay and they were unable to provide these details. Blaming the the courier for delivery delay. It's just flowers. The occasions past. I will not be doing business with this company again. I prefer to walk into the florist and buy the flowers myself. It was a bad experience. I requested a refund they explained the refund policy but it's still not satisfactory. I feel discouraged to do any further transactions online. Please save yourself the stress and DO NOT SHOP WITH BLOOMEX.
These people are easy to deal with, and they keep you informed from ordering to delivery. The prices are very affordable and they also send you specials on a regular basis. Very good customer service and have been dealing with them for a year and will continue doing so.
Store Representative
Thank you for the post! We are happy to read that you enjoyed your Bloomex experience. We look forward to serving you again soon! Best regards, Bloomex
ABSOLUTE NIGHTMARE!!! DO NOT ORDER FLOWERS FROM THESE PEOPLE!! My husband ordered flowers for our wedding anniversary to arrive between 1-5pm. Flowers did not turn up by 5pm. We left home at 6:15pm and returned the following morning to find them on the doorstep, wiltered and sitting in warm water. My husband rang them and they gave us a $60 credit. So a few days later, I tried to use the credit. WHAT ANOTHER NIGHTMARE!! Their website was not working properly so I had to call them to place the order. Website says orders placed by 1pm are guaranteed same day delivery. NOT TRUE! This only applies to flowers that cost over $60! To cut a very long story short, I had to endure a very lengthy, unprofessional telephone conversation with two sales people who I could hardly hear and whose telephone manner and communication was pitiful. In the end, I had to pay an additional $16.95 to get the flowers delivered the next day!!! Then they spelt my name wrong on the card and got the delivery address wrong!! GO FIGURE! NEVER AGAIN!
APPALLING, INEXCUSABLE, HORRENDOUS, RIDICULOUS AND UNHELPFUL
What a complete Shambles this place is. I cannot believe they are even a functioning business!
I called them up on a Thursday at 9am, to make sure they could complete a same day delivery request, as their website states they can.... Instead of placing the order online I decided that by phoning them, I'd be able to make sure of the same day service guarantee..
I called and was assured my friends birthday flowers would be delivered by 4pm that day (Thursday). I paid an extra fee for that service, on top of the almost $90 for the bouquet...
When I had not heard from my friend by 4, I wondered if they would have arrived yet, so I waited.....waited.....waited.... I then received an email at around 5pm saying that my order had been "MISSED" and they could not deliver anything that day.
Upon checking my credit card account, I found that the payment incidentally, HAD NOT BEEN MISSED!The full amount had already come out of my account. I tried to call this ridiculous place back immediately and was told that all the operators were unavailable, and this continued on for many hours until I finally gave up (It was then too late to get any other flowers delivered on the same day, so I would have at the very least, appreciated that courtesy from these jokers).
The following day when I called and was transferred to what sounded like an offshore call center, I was told that the flowers could be delivered that day (FRIDAY) and they would refund the $5 same day delivery fee only. HOW APPALLING CONSIDERING IT WAS NO LONGER A BIRTHDAY PRESENT AND WAS NOT MORE THAN 24 HOURS LATER THAN INITIALLY PROMISED... Especially considering Thursday was the Birthday - NOT FRIDAY!!
What completely appalling service, and expensive too.
I would NEVER, EVER use them again and would SERIOUSLY WARN ANYONE ELSE TO BE WARY.... They spoiled a birthday surprise and made me look like I was the disorganised one for having flowers delivered a day late.
I sincerely hope they go out of business. They deserve nothing less.
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The courier went to the office address at 12pm when everyone was out to lunch.
The courier saw my colleagues returning to the office but he left in his car, instead of making another delivery.
Bloomex Service Reps claimed that the courier tried calling the recipient several times and went back again to make a redelivery. ALL FALSE.
BLOOMEX AUSTRALIA is a SCAM! NEVER TRUST THEM WITH YOUR MONEY!
Thank you for the feedback. We are sorry if the recipient was not at the provided location when the courier attempted delivery. Our couriers do not know when a particular lunch break occurs and may not be able to determine who the recipient is from among the colleagues going into an office building, but a delivery attempt was made. We did also attempt several re-deliveries in an effort to complete your order. I have passed this to customer service who will look into your resolution. We stand behind our products and services with a nearly 98% satisfaction rate and are sorry that you were not completely happy.
Best regards,
Bloomex
please report them here
http://www.fairtrading.qld.gov.au/lodge-your-complaint