Cheapest delivered flowers online for Australia. Company was first based in North America but now trades in Sydney.
Great bargains and very reliable delivery service. I even got a phone call to confirm that I wanted to leave the flowers at the door when it was hot outside (they were concerned of the flowers ability to stay fresh in the heat).
Terrible Service, no Delivery on valentines day and no refund
I ordered flowers on the 4th Feb to be delivered on 14th Feb. I paid $83 for guaranteed delivery. From 1.10pm I started calling to see where delivery was at. It took at least 20 calls to finally get through. He assured me they were on route and would be delivered by 54pm, but they legally had until 5pm.I called again at 4, and was assured they would be there by 5pm. I told the man that if they were to be there after 5pm, I did not want them to be delivered at all, as they were meant for the 14th Feb only. At 5.30pm they were still not delivered. I tried calling Org that evening and sent emails over the afternoon and then the next day, I phoned repeatedly the next day and for the following 4 days, but they were not taking calls. They then delivered a box with spilt coffee all over it to my partner, at work on the 15th Feb at 3.50pm. The flowers were partially dead, the foam thing dry. They did not look like what I had originally ordered, and I had paid for the bunch to be supersized, but they quite obviously were not. I have since spoken with them, and they were quite rude, and said they will not refund as the flowers were made to my order, and eventually delivered! This is their response. As it was busy on Valentine’s, the courier was unable to deliver this on time, which is what most likely caused the flowers to not be fresh upon arrival. We will refund your delivery fee because the service you requested was not met, but we cannot offer a refund for the flowers. I want a refund not more dealing with the company or poor quality flowers! Now they will not even respond to me.
Store Representative
Hi bec11,
Just wanted to say sorry for your experience. Valentine's Day is unquestionably our busiest time of year, and for the delivery services as well. Still, your case sounds rather unusual, and sorry to hear of your trouble all the same, and hope you have a great day. Sincerely, Bloomex Australia
Similar to Bec11, I had a terrible experience. I ordered 2 dozen long stemmed roses & a hand blown glass vase 2 weeks before Valentines Day. What was delivered was a bunch of roses (not long stemmed) & no glass vase. I tried for days to contact them, eventually getting their office in Canada on Live Chat. I was promised a call from a manager on the next working day - nothing. On 19th Feb I received a call from an extremely rude & argumentative girl who continually talked over the top of me. They would not refund, only provide a "store credit", or they would redeliver (but only after their flower delivery came in to Sydney on 25th Feb). I was told that if I take them to court, this is all I will get anyway, and then she hung up on me. I do not want flowers 2 weeks after the event, I don't want to ever deal with this company again, and I still have not received the vase I have paid for. They have since cancelled my account. I am taking further action.
please report them here http://www.fairtrading.qld.gov.au/lodge-your-complaint
I ordered flowers on Sunday and paid for next day delivery. They were not delivered on Monday, so I called Tuesday. Before calling I had emailed twice and had no response. The operator apologised for no delivery, but told me they were on board with the driver ready for delivery. They had not arrived by 530pm Tuesday and delivery time was stated as between 12 - 5pm. I tried calling again, but got voicemail. I emailed asking for the refunds process as I was not happy with the service. At 630 pm my friend called to tell me that the flowers had just arrived. There was no knock on the door, my friend just happened to hear someone walk up her front stairs. The flowers were just left at the door with no warning. I have not had any contact from the company at all about my order or concerns. I will not use this website again and will tell others of this bad experience.
Store Representative
Dear Fe2013, We are sorry to hear of your experience. As you can likely understand, the parcel is out of our hands when it is with the delivery driver. Sorry all the same for the delayed delivery, and hope that you enjoyed the flowers. Sincerely, Bloomex Australia
This company do not give what they promise. They don't deliver on time and the flowers are dead. They don't refund your money or cancel any orders or answer their phone. If you have been cheated join the large group of Australians that are complaining to consumer affairs. Don't let them ruin the reputation of Australian on line businesses
Store Representative
Hi Motherofthree, Sorry to hear that you were not happy with your experience with Bloomex. We certainly are happy to refund if our policy, as listed on our website, is followed. Thanks for the feedback, and hope you have a great day. Sincerely, Bloomex Australia
Hi Motherofthree, Did you end up getting any reimbursement for your misfortune... it is currently 6 days since I ordered. I was promised Friday that they would be delivered Saturday and then promised yesterday that they would be delievered today
I am very sorry to say that I received nothing. Consumer affairs were happy to take it to court however I would need to attend the court session and as I do not live in NSW it would have meant flying there, a cost I couldn't justify. The consumer affairs person told me Bloomex lied to him and it was obvious. They have had so many reports on Bloomex it's amazing (& disappointing) Bloomex is still in business! Good luck for your complaint.
Thanks again for fixing my order with my Mom. Her response is below and she's super happy. Her cat (BB) is pleased as well with the shipping box.
Really great customer service - thanks again!
Flowers arrived late this afternoon and they are beautiful++++++. They're in bud with just a smidgen opening on a couple. And another vase in the pkg - same shape but a deep red instead of a hot pink! Plus some chocolates! Do you think the chocolates were an apology for the lateness of the other ones?
Anyway, wanted you to know Bloomex delivered some gorgeous lilies and I'll be able to enjoy these for many days.
BB thanks you for the box, too. She's adopted it as a bed for now.
Store Representative
Hey JessP,
Thanks so much for the feedback. Happy to hear of our great customer service. Glad your Mom enjoyed the delivery -- and the cat did too!
My partner was in hospital so I ordered a flower bunch, card and chocolates to be delivered next day. The following day I received an email and had to call them as they were unable to deliver my order for a further day, I then received an email that the product I ordered wasn't available in the area and instead delivered a different item that day. The website is not very professional and the company is based overseas. Although prices were good, service was lacking.
Store Representative
Hi Dylo,
Sorry to hear of the issues you ran in to. Just wanted to clarify that we do have an office and production facility based in Sydney. Regardless, our apologies about the trouble -- it's certainly a rare occurrence, but we're sorry all the same. We hope you'll give us a chance to make it up to you in the future!
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Great bargains and very reliable delivery service. I even got a phone call to confirm that I wanted to leave the flowers at the door when it was hot outside (they were concerned of the flowers ability to stay fresh in the heat).
Great service.