A simple request that I was prepared to pay for. Ordering flowers 3 days in advance for confirmed delivery on Valentines Day for which I trusted this company to fulfill my order. I ordered and paid the amount requested and sat and waited. No phone call from my partner all day, no update or warning from Bloomex. At 5pm my partner left work with no gift and very upset. Still nothing from Bloomex. Maybe I can contact their 'Customer Service' as they make great claims to deliver 'outstanding customer service', mind you they also claim to deliver 'on time' so as you can see, don't be fooled by their empty marketing claims. I'm sitting here 3 days after the special day having written a e-mail and left feedback for them on the 'live chat' service and, yes I guess consistency is their trade mark - Consistently bad customer service because I have not heard anything from them. Beware, they take your money, fail to deliver and then ignore you and hope you go away. Will never use them again and make sure that as many people as possible get to hear about their shocking service - great opportunity for me because I stand in front of up to 1200 people a week delivering key note speeches on this very subject - thank you Bloomex as long as companies like you exist you will keep people like me in work. Have a good look at yourselves and give your self some critical feedback otherwise you're only heading for one result
Store Representative
Dear Kevin, I'm very sorry to read that you weren't happy with your experience with Bloomex Australia. Please private message us your order number at our Facebook page (facebook.com/BloomexAustralia) so I can look into your case and attempt to rectify the situation. Sincerely, Bloomex Australia ^ JS
Store rep, the onus is on you to contact me!!! I have disputed the credit card payment and will get my money back - I advise all of your customers to do this if they are dissatisfied with your level of service - that would be most of them reading the reviews that I wish I had read before placing my order (anyone thinking of using Bloomex please google Bloomex reviews and complaints BEFORE you place your order. If you're serious about addressing my complaint please prove it and call me - mobile number (personal details removed). I'm tired of getting fobbed off with your standard corporate replies and no genuine customer service - you could start by calling me to discuss in person
PS I won't be holding my breath waiting for you to call!!!
I writing to you with reference to order number ########, placed on Wednesday the 12th of February via the internet.
I am writing to express my absolute disgust with the order that was received. The contents lacked quality, timeliness and a complete misrepresentation of what was displayed on the website. I have taken photos of the quality (or lack there of) of the flowers for your viewing. Please see attachments as I will reference them as you continue to read.
I had ordered these flowers as a valentine gift for my partner. I had arranged to have these flowers delivered to her a day prior to valentines day, on Thursday 13th. Even though the docket notes that the flowers were delivered on the 13th, they were in fact not delivered until Midday on Friday the 14th (Please see attachment 5). It was paramount that they were delivered on the 13th as my partner and I were both working on the Friday and she would be unable to receive them at any other time.
I waited until later that evening (of the 13th) to contact the business and after learning that I was unable to contact you via the phone (as it was outside office hours), I proceeded to your 'Live Chat support' system. I dealt with an operator called (personal name removed) who advised me my order was still being processed and that I should receive it tomorrow, and then "completed my inquiry" and terminated the session without confirming with me, the consumer, if my inquiry was in fact complete. When I tried to reconnect, i was unable to do so. When I tried to contact the business within operating hours, I had learned that you had ceased calls being answered by your customer service agents and in fact had a voice recorded message diverting all inquiries to your website suggesting that the consumer contact you via the website. So here we are . . .
Once learning that the package had arrived, I found time to go and collect it. Firstly, I was mortified to discover that these flowers came in a box, securing its contents with a zip-tie!!! No where did your website state in your delivery instructions that the bouquet would be wrapped in a cardboard box! I would expect these to be delivered, in tact and in full display for the recipient to surprised.
When i opened the package, there were petals scattered throughout the box which had clearly fallen off old, dehydrated flowers. Not to mention that the stems on most of the flowers were rotting ( see picture 4 VDay wilted rose).
The roses looked as if they had been sitting outside a local corner store for the past week! They were wilted, discoloured & looked old and warn. I would have been embarrassed to lay these flowers on anyone's grave, let alone give them to someone who can actually see them. I am just glad my partner never saw them. How embarrassing.
I had purchased a a bouquet from your website www.bloomex.com.au on special for $65 and had paid an additional $9.95 to "super size" my order. Given that your advertising suggests that this particular bouquet ordinarily sells for $130, its fair to say you would expect a large bouquet of flowers. To then super-size the order on top of that, one would expect an impressive bouquet of flowers (I refer you to picture marked 1 VDay bouquet). Instead I received an abysmal bouquet of flowers that was a complete misrepresentation and had NO resemblance to the picture displayed on your website.
As you can see that the goods & service you have provided have fallen well short of acceptable and this situation needs to be rectified. Promptly!
As the occasion that these flowers were intended has passed and that the quality, the size & the presentation of these goods were not at all fit for sale nor what I had paid for, I am seeking full reimbursement for my purchase. A replacement order is NOT an acceptable means of reimbursement. Should you dismiss my request for a full reimbursement, I will be sure to escalate this matter very promptly through the appropriate channels.
You can contact me on ************ to discuss how you will rectify this issue.
Bloomex responded with a generic response and did not address any of the issues raised except - "another bouquet has been sent". We are still waiting on that to arrive... My advice, go with a reputable company!! Avoid at all costs!
I will never use this company again either, their customer service leaves a lot to be desired and any company who send emails that customers never receive have to be questionable!
I ordered a dozen long stem roses and a Pink and Lavender bouquet for my wife's birthday on Friday. SERVICE - My experience was good. I ordered online, received a confirmation and then a notice when the order was out for delivery. SHIPPING - Arrived on the day specified. PRICING - Far better than many others. Flowers are exorbitantly expensive around Australia and this company offers some of the lowest prices that I have seen. All in all I was satisfied and would use them in the future.
I refuse to believe any positive reviews for Bloomex are genuine after all those fake ones. You are a scam company, everyone should avoid you. You deserve to go bankrupt. Have a nice day you unethical s**ms.
Hi Adam, Thank you for your lovely review and for the details that you provided in your feedback. We appreciate your time as we are always trying to improve. We are so glad to read that you were pleased with service, delivery, pricing and your flowers! We hope to serve you again soon. Best regards, Bloomex
I set up an order for my good friend's birthday in mid-February for delivery at the beginning of March. Was nice to 'set it and forget it'. My friend was pleasantly surprised by the gesture and the flowers arrived on the right day... She messaged me some photos and they looked lovely. Great experience!!
I refuse to believe any positive reviews for Bloomex are genuine after all those fake ones. You are a scam company, everyone should avoid you. You deserve to go bankrupt. Have a nice day you unethical s**ms.
LOL @lillym43, you made an account yesterday. You have not reviewed a single store, what makes you think I will trust you? Pfft, also, these absolutely glowing 5-star reviews are written by those who have ONLY ever posted one review for Bloomex.
You are disgusting Bloomex.
I don't understand how people can be so unethical, will have to take action soon methinks.
I never have, never will shop with Bloomex. Highly discourage everyone from using them also.
lol... everyone who has posted bad comments only has one post too, whats that got to do with it. i really dont care, just got good service so im posting a nice comment. obsessed much?
Look, the major difference? THE 1-star reviewers have really long reviews, they got very specific with their problems and I can tell they are genuine people. The 5-star reviewers are vague as hell.
You're probably from Bloomex haha.
Obsessed with finding out the truth? Ensuring fairness, raising awareness about unethical behaviour? Hell yeah.
A quick Google search reveals a plethora of 1-star reviews so from absolute 1-star to crazy glowing 5-star reviews is freaking crazy.
It's too much of a hit-and-miss, and I have so much faith in humanity -you guys really upset me. Stop wasting my time.
I have used Bloomex on a number of occasions. Feedback from everyone who has received their flowers is that they look stunning, are beautifully presented and last for ages.
Just a quick heads up to anyone who reads this glowingly positive review and are interested in Bloomex, this company is highly UNRELIABLE. They receive many complaints and are an unethical business.
The Canadian Better Business Bureau (BBB) continues to give Bloomex its lowest possible rating, an "F".
Hi Chrissy, Thank you for taking the time to post your review (and braving the possible kickback from someone who has apparently never used Bloomex). We are glad to read that your found the flowers to be so fresh and beautiful! We make every effort to source the freshest flowers and our floral consultants take great pride in their arrangements. Thanks for letting us know your feedback and we look forward to serving you again soon! Warm regards, Bloomex
I'M ALWAYS SCEPTICAL OF SENDING FLOWERS AS HAVING HAD A BAD experience many years ago when the person didn't receive the flowers paid for. so i sent a small bouquet of roses and they were delivered as instructed before 12,so i then decided to buy a large bouquet of roses for a special occasion and once again the recipient received beautiful roses and at the specified time.. not to mention the special of half price rose and bouquets.. i did my homework to find the cheapest flowers and delivery also. and bloomex was the best so i even became a platinum member so now i don't have to pay for the delivery fee.. I'm happy. flowers always make you happy.
Just a quick heads up to anyone who reads this glowingly positive review and are interested in Bloomex, this company is highly UNRELIABLE. They receive many complaints and are an unethical business.
The Canadian Better Business Bureau (BBB) continues to give Bloomex its lowest possible rating, an "F".
Hi Lorene, Thank your for posting this lovely feedback. We are so glad that you were happy with your roses. We do try to provide excellent prices for the freshest flowers. It's great that you were able to take advantage of our Platinum Club discounts! Welcome aboard :) We look forward to being of service to you in the future for any of your floral needs. Warm regards, Bloomex
had no problems with 2 orders that i have placed so even joined the platinum card so i don't have to pay for delivery ..i am still waiting for the credit $14.95 but they have only just taken out the money so expect it shortly.
i like the half price roses and bouquets as they are the cheapest online and i have done some research.i have been very happy with the roses that i've sent or should say the recipient is happy. (i sent a bunch of 24 roses and a small bouquet of 3 roses). I'm sorry to read some other reviews but my experience has been great.
Just a quick heads up to anyone who reads this glowingly positive review and are interested in Bloomex, this company is highly UNRELIABLE. They receive many complaints and are an unethical business.
The Canadian Better Business Bureau (BBB) continues to give Bloomex its lowest possible rating, an "F".
sorry jacquelinee but i couldnt find your or jeans review on bloomex AUSTRALIA .eventhough you have written 98 reviews. one where you bagged vistaprint which you said you wouldnt use again but you later did and found not to be too bad ,well ive been using vistaprint for my business for over 5 years and they are fantastic..just to point out to you to have some respect for others reviews
THESE ARE YOUR WRITTEN WORDS ( I never have, never will shop with Bloomex. Highly discourage everyone from using them also) how can you comment on a service if you havent tried it .thats not what i would call an honest reliable review.
.finally everone has an opinion dont push yours in a nasty way by calling one time reviewers not genuine (your offensive words written by YOU....Look, the major difference? THE 1-star reviewers have really long reviews, they got very specific with their problems and I can tell they are genuine people.The 5-star reviewers are vague as hell.)
you cant tell who is genuine ...this is like bullying tactics but on the net ..have a good day
oh by the way i accidently wrote 2 reviews as i thought i had lost the first one but im glad as im happy with bloomex australia and am ordering more flowers to utilise my platinum card.
( I never have, never will shop with Bloomex. Highly discourage everyone from using them also)
Like you said that's a COMMENT, not a review. I haven't shopped at Bloomex, so I haven't written a review and I am entitled to warn people.
In my comment, I stated CLEARLY that I haven't shopped with them so people can take what I say or leave it. I'm also warning people to not use them why? Bloomex have an extremely poor record, it's just not worth the risk. You're a scam company, it's all over the web.
Also, reviews have been verified as fake and some were removed. So yes there are fake reviews floating around from Bloomex - untrustworthy.
Why are they all one-time reviewers? Does that not send off alarm signals to you that all these accounts are fake and created just to review Bloomex?
- You, seem so very passionate about loving Bloomex. I'm uncomfortable with your 2 reviews both on Bloomex (have you shopped anywhere else?), they don't sit right.
I don't even want to argue with fakes from Bloomex anymore. You disgust me and even though I can't be 100% sure you're fake, my instincts sure as hell tell me something's up here. I will follow my instincts thank you very much, and stand firmly behind everything I've ever said.
Have a good day.
PS: I will report the company to ACCC. You're in the scambook: http://www.scambook.com/company/view/102267/Bloomex
GO AWAY, are you suggesting I waste my hard-earned money on your non-existent services? In your dreams buddy.
how are you entitled to warn people if you haven't used the product?..what experience do you have with the services provided?.. you seem odly obssessed with your criticizing tirades against people who write legit reviews ..so i take great offence to your comments .i dont have to put up with your insecurities about a product that ive used twice and had no problems with..
be a 100% sure im not a fake as you insinuate, and this site should monitor more closley people like you who rant and rave like aloony and have a go at legit people writing reviews...finally my last comment to you of little faith, calm down a bit ,i dont wish to be upset by your comments aginst me ..have a good day
I haven't tried cigarettes, but for the safety of others I can warn people against using them. Why? They have been proven to be dangerous to your health.
Bloomex have earned that poor reputation I am allowed to raise awareness of. Jesus christ, it was just a comment warning others. I explicitly stated that I hadn't tried the service so anyone reading can choose whether to accept or reject my warning.
Positive reviews mean nothing if there is a large majority of doubt and negative reviews.
You're getting oddly defensive over this, leave it be. Whenever I comment, feel free to reply with your own version of events. I knoe what you're doing & I'm not going to spend another second arguing with a wall.
I will continue what I do, you do your thing. Cool? Cool.
NO NOT COOL ..you have made my new experience with e-store an uncomfortable one .This is a site where you are suppose to write about your experience using a product or service which i did with BLOOMEX australia and both times was great.. NOT TO BE ATTACKED,CALLED A FAKE AND DISGUSTING BY ANOTHER REVIEWER WHO HASNT EVEN USED BLOOMEX.
you should be sanctioned by e-store for your bullying behaviour of other reviewers.
i wont be returning to e-store
i will be civil but i hope that this comment is posted and that someone from e-store looks into your abusive comments of other reviewers.
I'm sorry you feel that way, I was not attacking you personally. Just your reviews and generally the behaviour of Bloomex that is disgusting. I know these reviews are not true, even in the way you guys post about your experience.
It's all the same, uninformed review - you just say general things like I got this delivered to a recipient (sometimes you even specify it's a wife, mum, etc.) you're very happy, blah blah blah.
I'm just here for the truth, that's the only thing everyone wants.
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I'm very sorry to read that you weren't happy with your experience with Bloomex Australia. Please private message us your order number at our Facebook page (facebook.com/BloomexAustralia) so I can look into your case and attempt to rectify the situation.
Sincerely,
Bloomex Australia ^ JS
PS I won't be holding my breath waiting for you to call!!!
http://www.fairtrading.qld.gov.au/lodge-your-complaint