My partner was in hospital so I ordered a flower bunch, card and chocolates to be delivered next day. The following day I received an email and had to call them as they were unable to deliver my order for a further day, I then received an email that the product I ordered wasn't available in the area and instead delivered a different item that day. The website is not very professional and the company is based overseas. Although prices were good, service was lacking.
Store Representative
Hi Dylo,
Sorry to hear of the issues you ran in to. Just wanted to clarify that we do have an office and production facility based in Sydney. Regardless, our apologies about the trouble -- it's certainly a rare occurrence, but we're sorry all the same. We hope you'll give us a chance to make it up to you in the future!
Cheapest delivered flowers online for Australia. Company was first based in North America but now trades in Sydney.
Great bargains and very reliable delivery service. I even got a phone call to confirm that I wanted to leave the flowers at the door when it was hot outside (they were concerned of the flowers ability to stay fresh in the heat).
Thanks again for fixing my order with my Mom. Her response is below and she's super happy. Her cat (BB) is pleased as well with the shipping box.
Really great customer service - thanks again!
Flowers arrived late this afternoon and they are beautiful++++++. They're in bud with just a smidgen opening on a couple. And another vase in the pkg - same shape but a deep red instead of a hot pink! Plus some chocolates! Do you think the chocolates were an apology for the lateness of the other ones?
Anyway, wanted you to know Bloomex delivered some gorgeous lilies and I'll be able to enjoy these for many days.
BB thanks you for the box, too. She's adopted it as a bed for now.
Store Representative
Hey JessP,
Thanks so much for the feedback. Happy to hear of our great customer service. Glad your Mom enjoyed the delivery -- and the cat did too!
I don't usually write negative customer reviews because they seem trivial - I know companies have off days, and they shouldn't be judged on a single order, but my experience with Bloomex was truly awful. I payed extra to have 6 long stemmed roses and a small teddy bear delivered to my partner on Saturday for our anniversary. However, that morning I awoke to an email stating that they had cancelled the order, and would not be delivering it until Wednesday. When I called the Bloomex customer service line the first time, I received no response. The next time my call went through, but to say the employee was unhelpful would be an understatement. The pricing on the site is generally quite good, but with the money I payed extra (only to have it delivered on Wednesday), I could have gone through an alternative retailer for cheaper.
I also find it interesting that they state they can't deliver on Saturday's - yet at the checkout, Saturday is listed as a delivery option for extra payment. I wonder how many other people have fallen for this?
Overall, it's a decent business model that COULD do well, but their customer service is appalling.
Store Representative
Hey BJUDD,
Thanks for the feedback on your experience. Sorry to hear of the mix-up. We do in fact deliver on Saturdays; the only occasional issue is for same-day delivery on Saturday, to more remote areas -- is that what might've happened in this case?
Our sincere thanks for using Bloomex, and we hope to see your business again down the line.
I wouldn't consider the Gold Coast 'remote' by any means, and there was nothing to suggest that this was the case in the email I was sent on Saturday morning.
I am also yet to be reimbursed for the extra money I payed to have the flowers delivered on Saturday - I have contacted your customer help line, to no avail.
It's now Thursday, and I still haven't received my delivery (which had already been delayed to Wednesday). According to their customer service line my order wasn't processed, despite the fact that payment has been taken from my account. I even called on Saturday morning to confirm the delivery dates! Hands down one of the worst companies I have ever dealt with - this is the first time I've even written a review, because their service is honestly that awful. Do yourself a favour and go with a different brand. It may cost a little bit extra, but you're at least guaranteed to receive your order! Now I have to go through the process of getting a refund! Waste of time and money.
Hi again BJUDD -- Thanks for notifying us. I have specifically looked in to your case and found that there was a logistical issue with shipping your specific combo on the Saturday; there seems to have been some mix-up with the customer service agent. We will be adjusting the wording on our site to completely ensure this sort of situation doesn't happen again. I just looked at the order system and see that a refund is pending. These cases are exceedingly rare, but we sincerely apologize all the same. Regards, Bloomex Australia
Unaccountable, no flowers received and no customer service reply
I purposely booked the flowers 2 days in advance to accommodate any unforeseen circumstances, yet my friend did not receive any flowers from Bloomex. It is now the 23rd and still no flowers and no reply from customer service, I doubt I will ever get back my money. I have left clear instructions for your company to call my friend in case you can't find her at the delivery place, yet my friend received no calls and no flowers. Your company is really quite bad, do you know how bad this made me look in my friend's eyes? I hope you do not purposely send her dead flowers later on just to make me look even worse.
Store Representative
Hi Moonobserver, Thanks for the feedback. Sorry to hear of the confusion, sounds like the instructions could have gotten knackered somewhere between us and the delivery company. If you still would like to take up the issues with customer service, please call them at 1800 451 637 and they may be able to rectify the situation for you if it's as described. Thanks very much and all the best. Sincerely, Bloomex Australia
Ordered flowers for my wife as an apology. Bloomex saved me, lol! Delivery worked out great blooms were lovely and the price was right. Highly recommended in Sydney!
Ordered the 3 red roses/card/chocolate for my husband Greg, same-day delivery. he was a bit down so I wanted to cheer him up and I was actually amazed at the freshness and speed of delivery. As far as i know there aren't a tonne of options here in ACT for this kind of thing so was really pleasantly surprised with how it all turned out. would use again. Good prices.
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Sorry to hear of the issues you ran in to. Just wanted to clarify that we do have an office and production facility based in Sydney. Regardless, our apologies about the trouble -- it's certainly a rare occurrence, but we're sorry all the same.
We hope you'll give us a chance to make it up to you in the future!
Sincerely,
Bloomex Australia