They forgot my delivery even though they somehow confirmed the delivery with an email.
They Ignored my emails, phones calls and requests.
After some follow up and after asking for a refund they replied with a gift voucher for 15% off next purchase and then sent the wrong flowers
I paid extra for a urgent delivery service that didn't exist.
Unbelievable service how are they even 3 star, they just didn't make a error but knowingly gave bad service.
Store Representative
Hi Brb223, Thank you for your feedback. We apologize that you seem to have had a horrible experience. Can you please provide us with an order number so that we can follow up and provide you with a suitable resolution. Kindest Regards, Bloomex
Hi again BRB223, After reviewing your file it does look as though you were given a $20.00 store credit. I will also make the necessary adjustments to ensure any extra delivery fee's that you paid are returned to your credit card. You will receive a copy of this refund transaction within the next 1-2 banking days. Should you wish to discuss this further with a manager, please feel free to contact us at 1-800-451-637 as managers will be on duty today. Sincerely, Bloomex
They repeatedly told me I had store credit after they scammed me over sympathy flowers, but when I tried to use it they demanded another €30 on top of the p&p.
Bloomex never delivered my flowers for order 01242984. And at no point contacted me to discuss this.
I have tried calling them and live chatting and haven't received any assistance.
I am absolutely disgusted in the service and company and looking at the reviews online, I am not the only one.
I demand a refund for the full amount I paid.
I am also contacting my bank in relation to getting my money back. And I will be taking this further legally if I do not get a response from Bloomex.
In the meantime, I am telling everyone I possibly can to not use Bloomex EVER.
All the poor people who kind heartedly wanted to send flowers to their loved ones and they never arrived and instead you just took our money and disappointed our families. Just appalling.
Oh and by the way, you should change your email address to weDONTcare
Store Representative
Hi Kirst23, Thank you for your feedback. We have reviewed your file, and it does look as though an error occurred during your order process, and we sincerely apologize for this. We communicated several times to you via email, offered you a redelivery with upgrade, which was refused, and then your order was refunded in full for the mistake. Our apologies that you feel you have had an appalling experience. We thank you for your feedback, and are constantly striving to improve our customer service. Sincerely, Bloomex
Similar experience with me. Though for extra $20 on top of original $60 order no 1254776 I got a pathetic day old day late bunch. Made my birthday that little more special.
We purchased a bunch of flowers as a gift only for them to not turn up, after contacting them 3 days after expected delivery date. When we called they had emailed (knowing it would go to spam- no phone call) to advise delivery would be postponed. When I called they were not helpful and said would call back in 24 hours, this didn't happen and after another call 48 hours later a delivery was finally made 5 days late. No apology at all
Store Representative
Hello,
I am sorry to hear about your experience. Would you be able to provide me with your order number so we can follow up with your order?
I ordered a center table piece for a large family christmas dinner. It was ordered in advance (not last miute) and planned for delivery 24/12/15. I was away so could not go and select the flowers myself as I usually would so I used Bloomex.
This was a huge mistake!
They confirmed the order and took my money! Then did not deliver. No phone call, no email (oh except the one confirming my order and delivery date/time!) I went to the live online chat as no-one was answering their phone.
1st I was told there was no update.... then that the flowers were sent with Fastway and they didn't deliver on time... Oh and BTW they (and us) are closed until 4th Jan..... Then they said we can't make anything until 4/1.... Which was it?.... Fastway didn't deliver but you made it OR you can't make it.....
Then they were extremely rude when I said it was poor service and said " No. That's Christmas. Lot's of orders. Lots of problems with delivery. Fastway accepted our orders for delivery. They didn't answer us since tomorrow'.... Which doesn't even make sense!
I told them to notify their manager that we require a refund then never heard a word back!
If I spoke to people that way I would be unemployed!
Don't use Bloomex if you care when the flowers arrive
Ordered flowers for a doctor in Brisbane who was retiring. This is someone who I've known for 25 years. They advertise next day delivery, but I ordered on the 9th, for delivery on the 16th, so well in advance. I ordered delivery for the day before her final day, so there would be no hiccups with delivery.
In spite of the considerable lead time, the flowers were not delived on the 16th. They were not delivered on the 17th, the last day of practice.
I didn't receive an sms or call from my friend by the evening of the 17th and so contacted Bloomex, to find they hadn't delivered (yet). No apology. No acknowledgement the order was late. No notification of nondelivery. At that point they said they'd deliver in the "next couple of days."
Of course, delivery to a hallway in front of an empty office wouldn't have made much sense, so tried to cancel the order. I said I was upset by the fact my flowers hadn't reached the recipient, and the person at the call centre in Auburn was dismissive and rude. At this point I found various review sites where the reviews were often of similar issues, many, many bad reviews.
I tried to get a manager, and was put on to someone who gave her name as "Carolyn Bloomex" and insisted that was her real name. She was downright rude, and when I complained and pointed out that not only was the flower delivery a disaster, but there was no apology, she said "I don't need to apologize."
This is the sort of business this is. They don't care, as long as they get their money. They don't care if the flowers get delivered, or if they get there on time. They don't care if costomers are unhappy, and they don't bother to let them know if there are problems. They run a shonky, undependable business, and aren't worried if customers are unhappy. After all, they are online, and there are always more suckers.
Store Representative
Hi Nora, Thank you for your feedback. Do you have an order number so that we may follow up with the issues mentioned?
I ordered flowers on a Thursday, and paid extra for next day delivery. It's now Monday and the flowers have still not been delivered. After several failed attempts to contact customer service, when I finally talked to someone they reluctantly promised me my flowers would be delivered today. You would be shocked to know they still haven't arrived. This is an absolute scam and upsetting considering I order a lot of flowers and was hoping to find a good company to do regular orders through. Will be contacting my bank and possibly fair trade if a refund will not be given.
Store Representative
Hi Kwest, Our apologies for your experience to date. Can you please provide an order number so that we can investigate this matter, and contact you with some resolution? Please let us know, and we will be happy to assist you. You can also speak to a manager Monday-Friday 8am-4pm Sydney time by calling 1-800-451-637. We look forward to resolving this for you as quickly as possible. Kind Regards, Bloomex
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horrible people to deal with cost me $25 just to cancel . I have complained to ASIC as well their ABN :27 147 609 443
please complain to ASIC or consumer affairs if you have issue with them. these kind of business are shame