Thanks again for fixing my order with my Mom. Her response is below and she's super happy. Her cat (BB) is pleased as well with the shipping box.
Really great customer service - thanks again!
Flowers arrived late this afternoon and they are beautiful++++++. They're in bud with just a smidgen opening on a couple. And another vase in the pkg - same shape but a deep red instead of a hot pink! Plus some chocolates! Do you think the chocolates were an apology for the lateness of the other ones?
Anyway, wanted you to know Bloomex delivered some gorgeous lilies and I'll be able to enjoy these for many days.
BB thanks you for the box, too. She's adopted it as a bed for now.
Store Representative
Hey JessP,
Thanks so much for the feedback. Happy to hear of our great customer service. Glad your Mom enjoyed the delivery -- and the cat did too!
Ordered flowers for my mums birthday. She received them within the delivery window and she was very happy.
I called up 2 times to ensure my delivery was received and the delivery was on schedule and the staff were helpful.
Thanks for your help with this!
Store Representative
Hi Melissa, Thank you very much for posting your review. We are glad that your mum was so happy with her birthday flowers. It's great to read that you were able to reach customer service quickly and that you were provided timely and courteous assistance. We hope that your mum enjoyed a very happy birthday and look forward to serving you again soon. Best regards, Bloomex Australia
Not paid - I'm a legit customer but I left a review to get a discount for my next order but I wont be ordering trough them again as the flowers my mum actually received were WAY smaller than the picture shown on the website!
I ordered my sister in law for her 40th birthday the two dozen long stemmed pink roses. She was absolutely over the moon with them. I often use this company as they have such great deals on roses all the time and what lady can resist getting roses
Store Representative
Hi Trisha, Thank you for taking the time to post your feedback. We are so pleased that you sister in law enjoyed her lovely pink roses. Thank you as well for your repeat patronage-- we sincerely appreciate it! It's great you are enjoying the many deals and specials that Bloomex provides. We look forward to serving you again soon. Kind regards, Bloomex Australia
Long stem roses were delivered on specified day for 15 year wedding anniversary. Paid for an upgrade on dozen roses and received 15 roses. Roses were de-thorned and lasted a week. Wife was delighted. The price was the cheapest available after searching numerous websites.
Hello person reading this review! I just wanted to let you know that it is uncertain how genuine these reviews for Bloomex really are.
I, myself, have never shopped here and have been turned off from ever shopping here due to the negative reputation they have (quickly do a Google search: the business doesn't fulfill orders properly or at all, poor communication from customer service - it's quite a risk).
Jacqueline. Above was a genuiine review. Not sure why you are so obsessed with denigrating this business when you by your own admission have never actualy shopped there.
To date I purchased from here twice - wedding anniversary and Valentines Day - and in both cases my wife was delighted and Bloomex delivered as agreed.
If they were were sub-standard I would have let them know.
I am not sure why you have copied and pasted so many negative repsonses to reviews here etc. when you have not bought from them, unless you are a disgruntled competitor whose prices are undercut by Bloomex.
From what I read of Bloomex' responses to disgruntled customers, they displayed concern that there was an issue and expressed a willingness to rectify.
This is a precaution I am taking as Bloomex are a business whom take money off people without fulfilling their end of the transaction. What harm do my words inflict upon a business that prides itself on service? If they were truly confident, my words would not threaten anything.
If I were a business owner I would have respect for the industry, I would not indulge in foul play to bring a competitor down.
I would also have respect for the customer, they are your entire existence - without customers your business is nothing (unless you're not for profit) so I strongly advise Bloomex to reconsider their actions. You most definitely will head into decline if you keep your dodgy services up.
Also, Bloomex have done NOTHING to rectify the situation, read the pages carefully.
Dear Kevin, I'm very sorry to read that you weren't happy with your experience with Bloomex Australia. Please private message us your order number at our Facebook page (facebook.com/BloomexAustralia) so I can look into your case and attempt to rectify the situation. Sincerely, Bloomex Australia ^ JS
Store rep, the onus is on you to contact me!!! I have disputed the credit card payment and will get my money back - I advise all of your customers to do this if they are dissatisfied with your level of service - that would be most of them reading the reviews that I wish I had read before placing my order (anyone thinking of using Bloomex please google Bloomex reviews and complaints BEFORE you place your order. If you're serious about addressing my complaint please prove it and call me - mobile number (personal details removed). I'm tired of getting fobbed off with your standard corporate replies and no genuine customer service - you could start by calling me to discuss in person
PS I won't be holding my breath waiting for you to call!!!
kevinpascoe posted on 20/02/2014
^ Above is someone who has shopped with Bloomex before, take his word for it.
Other reviews have gone without comment, I'm sure Bloomex have done nothing. Good try.
Jacqueline I have had 2 successful purchases, you have made 0 attempts at purchases. Between the 2 of us Bloomex has let no-one down yet you have written dozens of negative comments. If you had made 2 unsuccessful purchases, it would make sense, but when you have never delt with them, how can your comments have credibility?
On the other hand, as a reviewer, I have credibility in posting 100+ reviews for stores I have shopped at.
You have only ever posted 1 review and for Bloomex. Don't you tell me what credibility is or try to get me to buy off Bloomex so I can write my genuine review, pfft.
Dear ozyesr -I said I wasn't going to write again because of this Jacqueline person who is an abusive arrogant idiot-I'm not been nice now as she hasn't Been sanctioned by representatives from estore so I shouldnot be sanctioned either - for my comments. I don't understand why she would want to keep abusing legit reviewers-I'm sick and tired of her bull ----but because of the experience I 've had with this arrogant person why bother even doing a review -read my banter with this person and you will see she just doesn'tunderstand the concept of others allowed to write a review , i have now had 3 great experiences with bloomex and next month will be sending more flowers with bloomex,no one stuck up for me even estore didn't when I emailed estore expressing my concern over her abusive comments and Her falsehoods against me -you go ozyesr dnot put up with this Jacqueline --ciao lorene You can only laugh at her 'I don't know what her agenda is ---strange!!!!
I was using a different florist for quite some time, but found that every time I ordered, their prices had gone up significantly. I started to feel that although I was a loyal customer, I was was being taken advantage of. That's when I decided to start shopping around for a different florist. Many other online florists offer the same generic products at hugely inflated prices, but when I came across Bloomex, the thing that struck me the most was that their prices were significantly lower than other online florists and they had some unique offerings. Although I still feel flowers in general are overpriced, at least Bloomex is among the cheapest online florists and every other aspect of their service has been without fault. I've now ordered from them at least five times and the order has always arrived on time and in excellent condition. I will definitely be purchasing from Bloomex again.
Store Representative
Hello, Thanks so much for taking the time to post your review. We are delighted that you found Bloomex to provide low prices and a wide array of unique flowers and gifts. We do our best to source the best growers at the best prices. We are also glad that you found the service to be excellent and the delivery on time. We look forward to serving you again many times for whatever you need. Thanks again for posting. Best regards, Bloomex Australia
I ordered flowers online from Bloomex yesterday for my sister in-law. The process of ordering was super easy and their range was out of this world. My sister in-law just called to tell me the flowers arrived and they were beautiful. They were delivered exactly when they said they would be delivered. The customer service from Bloomex is excellent as well. Very happy.
Store Representative
Hello, Thank you for taking the time to post your review. We are so glad that you enjoyed the easy order process and the excellent selection, and most especially that your sister-in-law was so happy with her beautiful flowers. It's also great to read that you were pleased with your delivery and excellent customer service. We look forward to serving you again soon! Kind regards, Bloomex Australia
I ordered a bouquet to be delivered for Mother's Day. I've been very impressed with their range and prices. Slight issue: I was informed by email the morning of delivery that my chosen flowers were out of stock. A phone call would have been a more reliable way to inform me, as not everybody checks their emails regularly. However the talented florists, with my blessing, were able to provide a beautiful replacement that put a smile on my mother's face. Would absolutely order from them again.
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happy. Her cat (BB) is pleased as well with the shipping box.
Really great customer service - thanks again!
Flowers arrived late this afternoon and they are beautiful++++++. They're in bud
with just a smidgen opening on a couple. And another vase in the pkg - same shape
but a deep red instead of a hot pink! Plus some chocolates! Do you think the
chocolates were an apology for the lateness of the other ones?
Anyway, wanted you to know Bloomex delivered some gorgeous lilies and I'll be able
to enjoy these for many days.
BB thanks you for the box, too. She's adopted it as a bed for now.
Thanks so much for the feedback. Happy to hear of our great customer service. Glad your Mom enjoyed the delivery -- and the cat did too!
Regards,
Bloomex Australia