I ordered 25kg of caustic soda for soap making on January 31 and received my order on February 4. To find out the delivery charge I had to call their office. My enquiry was handled efficiently and the actual delivery charge levied was a little less than I was quoted----a nice surprise! So my first experience was a positive one----good customer service, swift despatch and delivery, a very fair total price.
Gerard would not shop at Cleaners Supermarket again.
I Do Not recommend Cleaners Supermarket
I just have had a very bad experience with this company.
Firstly: Very unclear freight charges! When payment was processed I have received information about total charges, I accepted the total amount with card payment, and on the following day I noticed that ... my card was charged more than previously accepted! They made a clause informing they may not or they may (???)... charge a freight fee-(sounds really strange) and also if the freight charges up to $15 are applicable they do not inform about it, if more than $15 they say they will contact to inform, to be accepted by the client. In fact they charged me more ($26) without contacting me.
Secondly: Before I placed an order (still having a few other options) I rang the company to make sure that the items (I'm going to order) will be delivered to me in time frame expected (up to 5 working days). I was told "Yes, the items ordered today will be delivered within 5 working days to me", so I have decided to proceed placing an order with this company. After 1 week unfortunately it happened the parcel still did not arrive. The company's manager wrote to me then: "we take no responsibility for late consignment delivery" . Cleaners Supermarket business partner "star track express- ( btw ...95% of negative reviews on internet) " blames cleaners Supermarket for late consignment dispatch when Cleaners Supermarket blames Star Track Express for late delivery - very childish behavior indeed.
Thirdly -for me is the critical issue which refrains me to make any deals with this company in future: Warren- the company manager (very (too?) self confident guy) working in customer service department looks as if he does not know at all expressions like: "Sorry,for our late delivery", or "I apologize for problems caused by our late delivery" instead of being nice and helpful in this situation he sounded quite arrogant and even rude to me.
So no more deals in future with "Cleaners Supermarket" as they do not show professional approach to the business they can not be a reliable cleaning products distributor.
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So my first experience was a positive one----good customer service, swift despatch and delivery, a very fair total price.